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Tsb On Ebony Seat

rayy79

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dsmazz Enthusiast

dsmazz

Posted
Posted
Why would you do that? Don't you know that "GM engineers are looking into this issue at this time"? :lol:

 

Oh, I guess I had a brain f@rt.

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jrrod2004 Senior Enthusiast

jrrod2004

Posted
Posted
I did my weekly call to GMC for an update. It took 45 minutes to clean my seats up on sunday, so I had a lot of time to kill with them today. The first two people I spoke with gave me the "Lint?" like I was crazy. They then looked it up but couldn't find anything. Gave them the TSB and both hung up on me when they went to "research" it. I drove by a chevy dealership and had the service dept. print me off a copy. Then I called again. Third guy also claimed there was never any problem with the seats. Said there was no bulletin in the system. I told him I looked it up online. He googled it and found it also. He said he wouldn't comment on it because there was no proof it was an actual GMC bulletin. I then told him I also had a copy from a local dealership. I told him I had the name and number of the woman who was able to find it in 10 seconds and could provide him with her contact info so she could explain to him how she was able to pull off this miracle. He then told me that although I can buy a copy of a bulletin they are only meant for service techs at local dealerships. He then said that was all he could say and he thought I should call sales and marketing? Now I have a district specialist calling me tomorrow. All in all I was able to waste an hour and twenty minutes of GMC's time. More if you count tomorrows call from the district guy.

 

It takes my mind off being stuck in traffic. I also have onstar transfer me so I don't waste cell minutes and am hands free.

 

He probably works for Minacs ( Now known as Aditya Birla Minacs)

 

 

 

 

Driving profit through sales, service and customer care, Minacs is a leader in CRM/BPO services.

Minacs provides customized business process outsourcing (BPO) solutions for contact center, marketing services and back office administration. Our experienced professionals develop innovative BPO solutions for our clients – allowing you to focus on what you do best.

 

Through a combination of experienced people, the latest technology and rigorous quality processes, we help our clients improve operations quality and efficiency while lowering costs through offshore, near-shore and right-shore outsourcing.

 

Our programs connect customers to clients. We provide the tools to increase share of customer, market share, customer loyalty and overall profitability. Every contact Minacs makes throughout the customer lifecycle enhances the product experience. We'll work with you to transform everyday customer interactions into lifetime customer relationships.

 

 

 

 

 

 

He dont have access to the DealerWorld applications nor have access to anything "GM" except what might interest customers or potential customers. I cannot remember the name of the system that he uses to look up recalls but it aint GMVIS.....he does use Siebel (last I recall) 7.7 to record your information and a written summary and he answers phone calls all day long...documents em and ships em off to another idiot that typically answers the phones the same way the first idiot does. I know this because I used to work for Minacs before actually joining GM.....kinda like getting your foot in the door....I just find it funny because those phone reps have no clue what the hell they are talking about....that is why it was so much fun to talk to those idiots when calling the "GMC/Chevrolet Customer Assistance" number.

jrrod2004 Senior Enthusiast

jrrod2004

Posted
Posted

I would save the hassle and just send emails unless you want to get hung up on again.....that will piss some one off :D

SnowGoAK Enthusiast

SnowGoAK

Posted
Posted

I rode in my brothers '97 3/4 diesel with 199,000 miles this weekend and noticed his cloth seats are in better shape than my 2007 with 11,000 miles on them. How sad is that?

 

My seats are pilling and look like crap. I feel my issue should be treated separately from the lint tsp and simply be corrected under warranty. Unfortunately GM has put my issue in the same holding pattern at the lint issue. My seats have horrible lint too, but the pilling is the bigger problem. All the lint rollers in the world are not going to help when your seat fabric is balling up like an old cheap cotton sweatshirt.

dannynoonan Enthusiast

dannynoonan

Posted
Posted
I rode in my brothers '97 3/4 diesel with 199,000 miles this weekend and noticed his cloth seats are in better shape than my 2007 with 11,000 miles on them. How sad is that?

 

Same story with my 99 196,000 miles and I would have loved to swith them with my 08. Lint, white balls and wearing really quickly on the drivers side edge.

CT Greg New Member

CT Greg

Posted
Posted

I find that rolling does not work, but if I take the sticky stuff off the roller and press it down it does a good job of picking up the fuzz. An incredible pain as I have a brown dog and even thought he dog does not go in the cab of the truck, it looks like he does. I need to clean it almost daily. After 6k miles not as bad as it was, but sorry I did not get the next higher grade interior.

 

CT Greg

jamison74 Enthusiast

jamison74

Posted
Posted

Filled my complaint today 71-619442955. The lady was actually kind of rude about the whole deal, She was reading it.. the words were kind and polite. but she was snotty about saying it.

dannynoonan Enthusiast

dannynoonan

Posted
Posted

I've spoken to one lady who was polite. The rest are rather annoyed that you bring it up or say anything after they say GMC is looking into it. Whatever that means....

MS3DALE Senior Enthusiast

MS3DALE

Posted
Posted

What I don't get is....What the hell is there to look into? THESE SEATS COLLECT LINT!! End of story.

Then they say..."Were working on a solution" :D I got a solution....Use the same damn material/fabric that was in my '04 or my '99,or hell even my '97 or '94 I had,None of my past trucks ever collected lint at all,never!

jamison74 Enthusiast

jamison74

Posted
Posted
What I don't get is....What the hell is there to look into? THESE SEATS COLLECT LINT!! End of story.

Then they say..."Were working on a solution" :lol: I got a solution....Use the same damn material/fabric that was in my '04 or my '99,or hell even my '97 or '94 I had,None of my past trucks ever collected lint at all,never!

 

 

AMEN!

kilo5 Enthusiast

kilo5

Posted
Posted
My seats are pilling and look like crap. I feel my issue should be treated separately from the lint tsp and simply be corrected under warranty. Unfortunately GM has put my issue in the same holding pattern at the lint issue. My seats have horrible lint too, but the pilling is the bigger problem. All the lint rollers in the world are not going to help when your seat fabric is balling up like an old cheap cotton sweatshirt.

 

Steve, my driver seat started to pill at 5,000 miles. I took it to the dealer at 9,000 miles and after going through GM support and the dealer supervisor, they are replacing the seat cover. This took about two weeks, but it will do nothing for the lint problem.

 

I still haven't decided what I will end up doing with these seats.

BlownChevelle Enthusiast

BlownChevelle

Posted
Posted

Well POSSIBLE good news, I spoke with my service manager today who had a meeting with GM reps and brought this issue up,

 

obviously they stated that GM is standing firm on making people wait until there is a solution to the problem but, according to the reps, they have found a solution, a replacement for the current cloth that will resolve the problem and a supplier. They still havent stated a date when the parts will be out but it should be soon.

tobias Senior Enthusiast

tobias

Posted
Posted
Well POSSIBLE good news, I spoke with my service manager today who had a meeting with GM reps and brought this issue up,

 

obviously they stated that GM is standing firm on making people wait until there is a solution to the problem but, according to the reps, they have found a solution, a replacement for the current cloth that will resolve the problem and a supplier. They still havent stated a date when the parts will be out but it should be soon.

 

That's just about exactly what I heard. Let's hope we're actually close.

tobias Senior Enthusiast

tobias

Posted
Posted
I hope so cause my warranty is about up!

 

Holy crap, Man. How? Are you serious?

 

On a side note. I'm not sure if you have to be under warranty or not for a TSB fix. Maybe one of the GM guys will chime in on that one.

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