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Tsb On Ebony Seat

rayy79

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jrrod2004 Senior Enthusiast

jrrod2004

Posted
Posted
I hope so cause my warranty is about up!

 

Holy crap, Man. How? Are you serious?

 

On a side note. I'm not sure if you have to be under warranty or not for a TSB fix. Maybe one of the GM guys will chime in on that one.

 

 

TSB is the same if you are having a problem under warranty. TSBs actually are designed to inform dealerships of major common problems and the solutions on how to fix em. With a TSB, there can be a Time/Mileage limitation that may extended the warranty on the affected part (think diesel injectors for those who had diesels)....The TSBs are set in stone by GM, however going back to the original post (somewhere in this thread), if you do become outside your factory warranty period (by time or mileage), and the TSB will NOT cover yours...build a business case for GM.

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jrrod2004 Senior Enthusiast

jrrod2004

Posted
Posted

found the business case template that you can 'fill out' incase they say that the TSB will not cover it and you become outside of your warranty period:

 

 

Elements of a business case:

 

Are you the original owner?

What is the mileage of the vehicle?

Do you maintain the vehicle?

Is the maintenance done at the dealership?

Does the vehicle look maintained?

Have you had any goodwill in the past?

What previous GM vehicles have you owned in the past?

What can we do to earn your business after the warranty expires?

Do you show appreciation?

Will you be willing to pay a 'deductble' or 'co-pay'?

Why is GMPP not covering this part

 

 

these are the types of questions that a DVM (District Vehicle Manager asks when determining whether or not they will goodwill something as well as the Dealership Service Manager)

MS3DALE Senior Enthusiast

MS3DALE

Posted
Posted
I hope so cause my warranty is about up!

 

Holy crap, Man. How? Are you serious?

 

On a side note. I'm not sure if you have to be under warranty or not for a TSB fix. Maybe one of the GM guys will chime in on that one.

 

 

TSB is the same if you are having a problem under warranty. TSBs actually are designed to inform dealerships of major common problems and the solutions on how to fix em. With a TSB, there can be a Time/Mileage limitation that may extended the warranty on the affected part (think diesel injectors for those who had diesels)....The TSBs are set in stone by GM, however going back to the original post (somewhere in this thread), if you do become outside your factory warranty period (by time or mileage), and the TSB will NOT cover yours...build a business case for GM.

 

 

Exactly...What Mike is basically saying is that if your vehicle is under factory warranty and your having an issue that has a TSB with no fix (Like this lint issue) get a case number from GM,That way when they do come out with a fix and if your vehicle is out of the factory warranty they should cover it for you.

 

This worked for me about five years ago with the '99 I had....GM had an issue with the sliding-rear window where the frames cracked,Mine cracked not long after I bought the truck,however GM did not come out with a redesigned window until mid-'03,by that time my truck was 4 years old and had almost 60,000 miles on it,and it was of course out of factory warranty,however I had a case number from GM and they covered it for me with no problem :lol:

Of course it also helps that I work at a GM dealer! :lol:

Fast Glass Enthusiast

Fast Glass

Posted
Posted

I started my complaint on these the other day. Got off the phone with the GM CAC rep. He took some information and handed me off to the dealer to have them look at them. At least my dad knows alot of people at the dealer since he used to work there so maybe they'll help out a little more.

They took care of me when I took my Corvette in for warranty work.

MS3DALE Senior Enthusiast

MS3DALE

Posted
Posted
I started my complaint on these the other day. Got off the phone with the GM CAC rep. He took some information and handed me off to the dealer to have them look at them. At least my dad knows alot of people at the dealer since he used to work there so maybe they'll help out a little more.

They took care of me when I took my Corvette in for warranty work.

 

Yea,You should be alright then :lol:

cdmm151 Enthusiast

cdmm151

Posted
Posted
I started my complaint on these the other day. Got off the phone with the GM CAC rep. He took some information and handed me off to the dealer to have them look at them. At least my dad knows alot of people at the dealer since he used to work there so maybe they'll help out a little more.

They took care of me when I took my Corvette in for warranty work.

 

Yea,You should be alright then :)

 

 

 

Any word on the fix for the lint issue yet?

dannynoonan Enthusiast

dannynoonan

Posted
Posted

Was at the dealership today. No idea when the fix will be available. No idea that they stopped producing select cloth interior in 2009. No idea what they will replace those covers with. Basically no idea about anything other than an agreement that they look like shit and there are 8 others besides me complaining. This was the manager of this service dept.

alaska511 Senior Enthusiast

alaska511

Posted
Posted
I started my complaint on these the other day. Got off the phone with the GM CAC rep. He took some information and handed me off to the dealer to have them look at them. At least my dad knows alot of people at the dealer since he used to work there so maybe they'll help out a little more.

They took care of me when I took my Corvette in for warranty work.

 

Yea,You should be alright then :)

 

 

 

Any word on the fix for the lint issue yet?

 

 

 

that word is KATSKINZ

BlownChevelle Enthusiast

BlownChevelle

Posted
Posted

Best thing you can do is ask your dealership service manager to contact whatever local company they use for leather conversions and have them install leather in your vehicle at dealer cost, typically $995 or less.

ckwilson73 Enthusiast

ckwilson73

Posted
Posted
Looks awesome, how much did that run ya?

 

$570 for the Katzkins. I did the install myself.

 

 

 

Those look great!

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