Heated/cooled seats no answers from GM

[donaldusmc2003]

Does anyone have Marry Barras office number or maybe even cell number so i can call her?

[RyanbabZ71]

Email [email protected] Telephone 313-556-5000 Website http://www.gm.com Personal Twitter @mtbarra

This should be interesting.

 

 

Ryan

[MikeNH]

A number ending like that almost certainly goes to a general receptionist. But I've heard of people reaching out to CEOs before to make things right and it's worked. Who knows.

[TJay74]

The email address for her is correct, phone # is corp GM main number. You will get her assistant if they will even transfer you up there. MOre than likely you would go to a senior escalation department.

 

I know the email is good, to get the radio reception issue as far as I did I emailed everyone of the execs on the board and had a response with in 24 hours on a weekend no less.

[Colossus]

Leave Mary alone. She's got enough crap to deal with right now and needs to focus on saving GM, otherwise you won't have anyone to fix your trucks in a few years. Work with the execs.

[donaldusmc2003]

I emailed Mary. Lets see if she even responds.

[TxTruckMan]

VPs don't even check their own email - at least not where I work. They have EAs and Admins for that.

 

What's so difficult about your problem? Replace the seats with ones that work. I think this may be another case of somebody not understanding how the seats are supposed to work.

[donaldusmc2003]

Its not difficult on my part. I just want my dang truck back. They dont know whats wrong with them neither does gm. Gm said replace everything that involves the seats

[donaldusmc2003]

Still no call back from Julia the case specialist. Left her a message yesterday.

[donaldusmc2003]

Got a call from gm. They got my email but it wasnt mary calling. They will call me back next week

[2strokesmoke]

Sounds like GM is stalling you so they can hear back from the dealer to see if anything they replaced fixed your truck.

They have no idea whats going on with it just my opinion.

Good luck though!

[donaldusmc2003]

I agree

[TJay74]

I could have told you Mary would not be calling you back...lol

 

I would think someone will call you back, I got my call on a Saturday morning from the Chief Engineer over the entire truck line, he has been very helpful. Give them a second to figure it out. Throwing parts at the truck is not the answer if they don't know what is wrong.

[austingta]

I've had issues like this before. It's best to stay calm and patient and let GM work on the problem. I expect they are trying their best.

[donaldusmc2003]

Service manager just called me and said the seats are working great now after replacing the parts. He wants to hold it for a few days to ensure they work still. Last time they reapired them they worked for a few weeks and then stopped. Lets just hope this time they stay working.