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Warranty work for a factory issue but have custom tune. (replacement t

iCryWheniGoPoop

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BuyAmericanIron Enthusiast

BuyAmericanIron

Posted
Posted

Good luck! I would give you about 50/50 odds on this one. Hope it works out, especially since it is a known issue. They replaced my transmission under this same bulletin and it cured the clunk for the most part. Still has terrible shifting at times with a jolt to go with it and it causes a bit of a clunk in the rear end, but overall the transmission noise was cured with a replacement transmission.

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cornfed81 Enthusiast

cornfed81

Posted
Posted

If you can I would put the factory tune back on before taking it in. Don't give them any more ammo than they already have. But with this being a KNOWN issue they better not even think of denying coverage simply because you tuned to make the truck respond the way it should in the first place. Don't take no for an answer

RyanbabZ71 Senior Enthusiast

RyanbabZ71

Posted
Posted

With there already being a TSB I highly doubt you will have issues. I would put it back to stock just to make sure the flash doesn't have any issues though

 

 

Ryan

iCryWheniGoPoop Enthusiast

iCryWheniGoPoop

Posted
  • Author
Posted

Well, I guess we will find out soon enough. (Fingers crossed)

 

 

Sent from Off Driller Side

iCryWheniGoPoop Enthusiast

iCryWheniGoPoop

Posted
  • Author
Posted

The wait begins... Dropped truck off at 7:30am this morning. First thing service guy said when I walked in was "did you get the factory calibrations back in it?" [emoji6]

 

Not like that's going to help any but it's just nice knowing I got a helluva dealership to work with after hearing all the nightmare posts about other dealers.

 

I'll update as I get info.

 

 

Sent from Off Driller Side

fondupot Senior Enthusiast

fondupot

Posted
Posted

Good luck. Shouldn't be an issue since there was a documented TSB issue with that specific transmission. They really shouldn't even think twice.

 

Update us as you know more!

sprayed99 Enthusiast

sprayed99

Posted
Posted

It shouldn't be an issue at all. Already been through this with a Denali that had a pile of bolt-ons and tuned and had a much larger problem than what you have.

crushNchowda Senior Enthusiast

crushNchowda

Posted
Posted

It shouldn't be an issue at all. Already been through this with a Denali that had a pile of bolt-ons and tuned and had a much larger problem than what you have.

 

You're in TX, totally different ball game- no idea how dealers out there sell these heavily modified new trucks without blinking an eye, but that ain't the way it goes in the rest if the country....consider yourself lucky!

 

Although the OP is in OK so may have some similar attitudes out there.

sprayed99 Enthusiast

sprayed99

Posted
Posted

You're in TX, totally different ball game- no idea how dealers out there sell these heavily modified new trucks without blinking an eye, but that ain't the way it goes in the rest if the country....consider yourself lucky!

 

Although the OP is in OK so may have some similar attitudes out there.

I agree, I love this state.... and for those of you that don't live here... stay where you are....we are full...LOL

BuddTX Enthusiast

BuddTX

Posted
Posted

I am just guessing but . . .

 

Dealers make money when they do warrantee work. So, the dealer wants to do the work as much as you do.

 

My guess is that the dealer will try to get it approved, and not go out of their way to say that the truck was tuned.

 

Again, just guessing!

Stex Senior Enthusiast

Stex

Posted
Posted

They would have to prove the tune caused a problem they already admitted to. Take it in. They may note records of a tune for future problems. say you throw a rod etc...

iCryWheniGoPoop Enthusiast

iCryWheniGoPoop

Posted
  • Author
Posted

Picked it up yesterday.... Just because they are willing to work on it doesn't mean they know what they are doing.

 

To some it up, they say the issue is either in my exhaust or my leveling kit ( went right to blaming aftermarket parts).

 

They did however grease my leaf springs for absolutely no reason, besides trapping more dust and dirt that will eventually cause premature wear. I have already clamped the springs off so I'm surprised they didn't mention that.

 

I'm not going to fight with them, I'll put truck back to stock and take it back.

 

 

Sent from Off Driller Side

smrr1 Senior Enthusiast

smrr1

Posted
Posted

Wow. That sucks. What does exhaust have to do with a known transmission issue?

iCryWheniGoPoop Enthusiast

iCryWheniGoPoop

Posted
  • Author
Posted

It's simple, he comes to work to get a check.. Not to earn it and the simplest thing to do was throw his hands up and say... Woah! Aftermarket parts!

I'll put it all back to stock and record my next conversation with him next time just so I can post it on YouTube.

 

To be fair, I'm not 100% sure it's the transmission I just suggested to them that I have the exact same issues as the bulletin describes and that I have done everything I can to try to eliminate any other possibilities. IT IS DEFINITELY NOT THE EXHAUST and I'm pretty confident that it's in the transmission.

It just baffles me that they will dismiss a bulletin to blame an aftermarket part .

 

If I find a place that will upgrade this transmission by January, I will just go that route.

 

 

 

 

 

Sent from Off Driller Side

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