Navigation and memory card issue

JacobC1983 · September 2, 2018

Anybody with nav on their new truck? Every time I load navigation it says the memory card was removed. I have a memory card in the reader in the console and it doesn’t seem to read it.

Any help appreciated.

I have formated and tried Fat, Fat32 and NTFS with no luck

I also have placed music on the memory card and it plays the music fine, so the memory card reader is functioning

Colossus · September 3, 2018

have you tried another card?

JacobC1983 · September 3, 2018

Yea several. Going to buy one today with some more space and reset the radio to factory. See what happens.

shift_grind · September 3, 2018

Why not just go to the dealership? I'd think if it required a certain speed and format it would say in the manual.

Donstar · September 3, 2018

^^^ My other suggestion is to push your blue Onstar button and ask the person who answers this question. They may be able to direct to a person who can walk you through the process. No harm in trying!

JacobC1983 · September 3, 2018

I called GM customer service - they were closed yesterday.

They said the truck was supposed to come with a memory card already in place in the console. Mine did not. Called my salesman.

DCazares · September 4, 2018

I've seen on the 2019 Denali youtube videos that the memory card that should come with the truck is somehow linked to the navigation. So i suggest you go to the dealership where you bought your truck and request it.

JacobC1983 · September 4, 2018

Salesman has ordered me a new memory card. The memory cards are somehow tied to the specific truck and that specific truck's navigation system. Laura GMC in St Louis (Kerry Carnes - the salesman) has been great. Incredibly responsive especially considering how big of a dealership they are.

Thread can be closed. Crisis averted.

Colossus · September 5, 2018

very cool, more kudos going out to Laura GMC, lots of folks on here like them.

Cmillerjr · September 7, 2018

On 9/4/2018 at 7:08 PM, JacobC1983 said:

Salesman has ordered me a new memory card. The memory cards are somehow tied to the specific truck and that specific truck's navigation system. Laura GMC in St Louis (Kerry Carnes - the salesman) has been great. Incredibly responsive especially considering how big of a dealership they are.

Thread can be closed. Crisis averted.

Glad it was figured out, I love my dealer too. They don’t stop until the issue is solved.

Sierra Dan · September 14, 2018

A little info on the Card for you 2019 owners....

Source: GM TechLink

Navigation System SD Card Now Shipped in Keys Bag for 2019 Silverado 1500 and Sierra 1500

Posted on September 6, 2018 by blogadmin

2019 Silverado 1500 and Sierra 1500 models equipped with infotainment system RPO IOT (Fig. 1) are the only models that will have an SD card for the navigation system. There is not an SD card for infotainment system RPOs IOR and IOS because they do not have embedded navigation systems.

Fig. 1

In response to dealership feedback, the assembly plant no longer places the navigation SD card separately in the Loose Items bag. The navigation SD card is now placed in a smaller bag labeled Keys (Fig. 2), which is included inside the Loose Items bag.

Fig. 2

In addition, the Pre-Delivery Inspection (PDI) Form Special Instruction Items section has been revised to point out the inclusion of the navigation SD card, how it is shipped, and that it should be inserted into the SD card slot during the PDI process. (Fig. 3)

Fig. 3

During PDI, the SD card should be inserted into the SD slot in the center console or the center of the instrument panel below the climate controls.

If the navigation SD card is not inserted into the SD slot, the infotainment system may display an SD card error message.

GMC-AT · September 14, 2018

So for trucks that have the 8in screen but do NOT come with embedded NAVI - can we still get an SD card and some programming to make it work? I though I heard somewhere this is now easily possible..

RAYS B4U · September 22, 2018

I bought a High Country last Monday and was having the card has been removed msg, stopped by the dealer and they had to order me one, as one didn't come with it.

2019_Silverado_HC · September 23, 2018

My high country came with a card.

RAYS B4U · September 26, 2018

On 9/22/2018 at 3:14 PM, RAYS B4U said:

I bought a High Country last Monday and was having the card has been removed msg, stopped by the dealer and they had to order me one, as one didn't come with it.

My SD card came in yesterday and was installed by the dealer, all is well now.