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Navigation and memory card issue

JacobC1983

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JacobC1983 Enthusiast

JacobC1983

Posted
Posted

Anybody with nav on their new truck? Every time I load navigation it says the memory card was removed. I have a memory card in the reader in the console and it doesn’t seem to read it.  

 

Any  help appreciated. 

 

I have formated and tried Fat, Fat32 and NTFS with no luck

 

I also have placed music on the memory card and it plays the music fine, so the memory card reader is functioning 

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JacobC1983 Enthusiast

JacobC1983

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Yea several. Going to buy one today with some more space and reset the radio to factory.  See what happens.

Donstar Senior Enthusiast

Donstar

Posted
Posted

^^^  My other suggestion is to push your blue Onstar button and ask the person who answers this question.  They may be able to direct to a person who can walk you through the process.  No harm in trying!

JacobC1983 Enthusiast

JacobC1983

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I called GM customer service - they were closed yesterday.

 

They said the truck was supposed to come with a memory card already in place in the console.  Mine did not.  Called my salesman.  

 

 

DCazares Enthusiast

DCazares

Posted
Posted

I've seen on the 2019 Denali youtube videos that the memory card that should come with the truck is somehow linked to the navigation. So i suggest you go to the dealership where you bought your truck and request it.

JacobC1983 Enthusiast

JacobC1983

Posted
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Salesman has ordered me a new memory card.  The memory cards are somehow tied to the specific truck and that specific truck's navigation system.  Laura GMC in St Louis (Kerry Carnes - the salesman) has been great.  Incredibly responsive especially considering how big of a dealership they are.  

 

 

 

Thread can be closed.  Crisis averted.

 

Colossus Senior Enthusiast

Colossus

Posted
Posted

very cool, more kudos going out to Laura GMC, lots of folks on here like them. 

Cmillerjr Enthusiast

Cmillerjr

Posted
Posted
On 9/4/2018 at 7:08 PM, JacobC1983 said:

Salesman has ordered me a new memory card.  The memory cards are somehow tied to the specific truck and that specific truck's navigation system.  Laura GMC in St Louis (Kerry Carnes - the salesman) has been great.  Incredibly responsive especially considering how big of a dealership they are.  

 

 

 

Thread can be closed.  Crisis averted.

 

Glad it was figured out, I love my dealer too. They don’t stop until the issue is solved. 

Sierra Dan Senior Enthusiast

Sierra Dan

Posted
Posted

A little info on the Card for you 2019 owners....

Source: GM TechLink

 

 

Navigation System SD Card Now Shipped in Keys Bag for 2019 Silverado 1500 and Sierra 1500

2019 Silverado 1500 and Sierra 1500 models equipped with infotainment system RPO IOT (Fig. 1) are the only models that will have an SD card for the navigation system. There is not an SD card for infotainment system RPOs IOR and IOS because they do not have embedded navigation systems.

F01-nav-radio.jpgFig. 1

In response to dealership feedback, the assembly plant no longer places the navigation SD card separately in the Loose Items bag. The navigation SD card is now placed in a smaller bag labeled Keys (Fig. 2), which is included inside the Loose Items bag.

F02-nav-keys-bag.jpgFig. 2

In addition, the Pre-Delivery Inspection (PDI) Form Special Instruction Items section has been revised to point out the inclusion of the navigation SD card, how it is shipped, and that it should be inserted into the SD card slot during the PDI process. (Fig. 3)

F03-nav-PDI-form.jpgFig. 3

During PDI, the SD card should be inserted into the SD slot in the center console or the center of the instrument panel below the climate controls.

If the navigation SD card is not inserted into the SD slot, the infotainment system may display an SD card error message.

GMC-AT Senior Enthusiast

GMC-AT

Posted
Posted

So for trucks that have the 8in screen but do NOT come with embedded NAVI -  can we still get an SD card and some programming to make it work?  I though I heard somewhere this is now easily possible.. 

  • 2 weeks later...
RAYS B4U Enthusiast

RAYS B4U

Posted
Posted

I bought a High Country last Monday and was having the card has been removed msg, stopped by the dealer and they had to order me one, as one didn't come with it.

RAYS B4U Enthusiast

RAYS B4U

Posted
Posted
On 9/22/2018 at 3:14 PM, RAYS B4U said:

I bought a High Country last Monday and was having the card has been removed msg, stopped by the dealer and they had to order me one, as one didn't come with it.

My SD card came in yesterday and was installed by the dealer, all is well now.

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