Rear window leak

ShamrockShooter · April 14, 2019

Inch of rain so far today, and still raining hard. Happened to be driving by the dealer. Said no way they left it outside.....with a sign on the window that says "MUST STAY INSIDE"

I keep reminding myself to be grateful for two healthy children and a roof over my head.

Hey Tiger won big at the Masters today.

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white94rx · April 14, 2019

Wow. The level of incompetence never ceases to amaze me. You've got pictures, proof, that they've left it outside knowingly with a water leak. Your case just gets stronger.

Did I mention I test drove a 2500 Denali HD yesterday? They could turn me into a really happy customer if they wanted to.....

ShamrockShooter · April 14, 2019

It looks like they applied three times more BLACK sealant to the rear window. Surprised to see it wasn't leaking inside. So it was likely left outside to see it leaked again?

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Limelight · April 15, 2019

4 hours ago, ShamrockShooter said:

It looks like they applied three times more BLACK sealant to the rear window. Surprised to see it wasn't leaking inside. So it was likely left outside to see it leaked again?

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I don't know how you are keeping your cool. I would be close to getting physical with somebody at this point!

ShamrockShooter · April 15, 2019

I don't know how you are keeping your cool. I would be close to getting physical with somebody at this point!

Lots of CBD oil my Friend. Cool customer.

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Smoothie · April 15, 2019

I don’t like seeing that pointed screwdriver tucked in the seat. I definitely would have moved that. I just cant believe they just don’t pull the window and change it out. I would be tempted to buy the window myself at this point. You have been thru hell, and I don’t know if I could be as calm and objective as you are now.

Hope everything works out.

white94rx · April 15, 2019

Here we go again. Smell still not gone. Urethane sealant was barely cleaned off the rear glass. Trim pieces sitting over the rubber seals instead of under. The rear seat rail cover is damaged slightly. And to top it off, they washed my truck, probably with dirty sponges, and put swirl marks all over the paint. Now they want to try another deodorizer treatment from a specialist. My case has been assigned to a senior advisor, but she has yet to call me. Was involved with the manager at the dealership this time. He was on the phone with the area GM rep. Oh, and dirty boot prints on my mat.

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Rocz3cqg · April 15, 2019

White, check the trim really good and have them replace anything scratched. Did your carpet get replaced or did they just sanitize it? Seems it would be cheaper to replace the carpet then clean it again.

Should tell them to put a no wash note on your account. I have one at my dealership. Maybe GM will pay for a paint correction / ceramic coating install to correct that wash.

white94rx · April 15, 2019

They replaced the rear carpet, shampooed the fronts, and did a deodorizer treatment. Didn't work at all. Smell just as bad as always. They're calling a specialist for another deodorizer treatment, as per GM, and will be fixing the swirls in the paint. Still waiting on my senior advisor call from GM.

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ShamrockShooter · April 15, 2019

Also know that the GM senior advisor doesn't really do much more than document your concerns, try to make you feel better, and tell you they are going to email the district rep on your behalf.

In my experience so far it would appear internally the district rep is the one that has the power to authorize something above the normal repair procedure at the dealership. I.e. replace carpets/seats/buy back/ extended warranty, etc.

I have been requesting for two weeks an in person meeting with the regional district rep but it's like trying to get in touch with a person that doesn't really exist.

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ShamrockShooter · April 15, 2019

There is also soundproof padding under the carpet. Did they replace that too?

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white94rx · April 15, 2019

I really don't know. I have to look closer at the paperwork. I wasn't sure if carpet/padding was all one piece or not.

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ShamrockShooter · April 15, 2019

I really don't know. I have to look closer at the paperwork. I wasn't sure if carpet/padding was all one piece or not.

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When I soundproofed my 16 crew cab this is what it looks like. Assuming the 19 is not much different. The back wall of cab under window has electronics, carpet pad then another rubber type pad behind seats. The floor has carpet pad then carpet. If they replaced your rear floor carpet that means they also had to remove your front seats so check everything looks good there too.

When I had my rear carpet pulled up for soundproofing it appeared to continue on under the front seats.

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M3Master · April 15, 2019

So, my LTZ has been in for this fix for 10 days now. I usually only keep my vehicles for a couple of years so no extended warranty. The dealer has implied that no loaner vehicle is possible. Are you guys getting loaners because you bought an extended warranty? Or is it just a dealer policy thing....?

ShamrockShooter · April 15, 2019

So, my LTZ has been in for this fix for 10 days now. I usually only keep my vehicles for a couple of years so no extended warranty. The dealer has implied that no loaner vehicle is possible. Are you guys getting loaners because you bought an extended warranty? Or is it just a dealer policy thing....?

The dealer gave me a new 19 crew cab lt off the lot. No extended warranty purchased.

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