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Cold weather errors (trailer connection & sensors)

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ChadG Enthusiast

ChadG

Posted
Posted

I contacted GM at 1-866-522-9559 and they were able to open up a case in which one of their "specialist" will contact me in two business days to start the buy back process. We'll see how this goes next week but at the very least it is another avenue to make some more noise. 

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Brandon Gilbert
Brandon Gilbert

What was their response?  Seriously I was on the verge of getting my 3rd tundra but really liked what the Chevy brought to the table now I’m 2nd guessing self.  I really like the truck but man th

Brandon Gilbert
Brandon Gilbert

Taking it to the dealer tomorrow told them I wanted it fixed or they can have the truck back this is a driving hazard, distraction not to mention not make not trust the systems on this vehicle. A

ChadG
ChadG

Same issue here. Less than 600 miles on 2019 1500. It's at the dealer for the second time in less than three weeks (2 of those weeks it wasn't driven). Took it out in the snow five blocks to grab a bi

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kensseirra Enthusiast

kensseirra

Posted
Posted

There is an open case has been open for 5 months now was there today and still no fix engineers are working on a fix. buying this truck was the worst thing I have done.

kensseirra Enthusiast

kensseirra

Posted
Posted

I have talked to customer reps and even the buy back department today and get the shaft every time. So now I have a lawyer involved. I have been on this after the truck started doing this about 5 months ago. 

kensseirra Enthusiast

kensseirra

Posted
Posted
2 hours ago, ChadG said:

Grabbed mine from the dealer and drove it during the warm weather last weekend and experienced no issues. Just got back in town and it’s 24... took the truck to dinner and within 2 minutes same error. Calling GM tonight or tomorrow to start the process to get them to buy it back and taking it back to the dealer to log the error again. Figured that might light a fire under someone’s ass if they have to buy it back. 

Chad I have been trying to do this buy back with my truck and they said NO so I have a lawyer involved. They said that if it take a year to fix the that's when they will repair it. A lot of money for a truck that its embarrassing to drive with friend or even family. Look at the attachments this is what my truck is doing.

Ps the lawyer said they deal with car companies stall and said they will end up with my truck in the end  

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Brandon Gilbert Enthusiast

Brandon Gilbert

Posted
Posted

Sign me up with that lawyer I’m over this truck.  no confidence in the product especially when the company doesn’t want to fix it. Disgusted.  

Brandon Gilbert Enthusiast

Brandon Gilbert

Posted
Posted
1 hour ago, ChadG said:

I contacted GM at 1-866-522-9559 and they were able to open up a case in which one of their "specialist" will contact me in two business days to start the buy back process. We'll see how this goes next week but at the very least it is another avenue to make some more noise. 

Doing this ASAP over this truck, back to Toyota 

  • 2 weeks later...
at4seb92 Enthusiast

at4seb92

Posted
Posted

Look what I got from GMC Canada after a lot of talking with them about the problem !

Ridiculous

ee8ad0d46dd05bfc0fa168f4deb4a20d.jpg


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OnTheReel Senior Enthusiast

OnTheReel

Posted
Posted

So they can’t guarantee they won’t charge you to fix their defective brand new truck? Something tells me that rep has no grasp on the situation. Obviously that’s absurd. 

 

I’ve been playing phone tag with tier 2 GM customer service and getting nowhere quickly. I suspect they are just intentionally slow walking this because it’s almost spring anyway. 

newdude Senior Enthusiast

newdude

Posted
Posted

Hot off the press:


 

Quote

 

#PIT5648A: Trailer Disconnected Check Connection Message on DIC Without a Trailer Connected - (Feb 12, 2019)

 

With U1D - Advanced Trailering System 

 

Some customers may comment on a "Trailer Disconnected Check Connection" message being displayed on the DIC without a trailer ever being connected,  message shown below.  In addition to this message, there may also be the following messages depending on the vehicle content:

  • Rear Park Assist Off 
  • Lane Change Alert System Off
  • Rear Cross Traffic Alert Off

This condition is more likely to occur with colder ambient temperatures.

 

GM Engineering is working on the root cause.

 

The Trailer Lighting Control Module monitors the trailer tail lamp, trailer Rt stop/turn lamp, and trailer Lt stop/turn lamp circuits to determine if a trailer is connected.  If the Trailer Lighting Control Module detects enough of a load on any one of these circuits, it may determine that a trailer has been connected.  If moisture/corrosions/etc. gets into either the trailer receptacle, or the Trailer Lighting Control Module connector, or if anything is left plugged into the trailer receptacle, like trailer adapters with built in test-LEDs, it may cause the module to think that a trailer is connected when there actually is not.

 

At this time, remove anything that has been left plugged into the trailer receptacle, such as a trailer adapter plug.  If the concern persists, inspect the following areas for any moisture, corrosion, etc.:

  • The 7-way / 4-way trailer receptacle X88, located at the rear bumper. 
  • The chassis harness connector X1 that plugs into the trailer receptacle X88.
  • The Trailer Lighting Control Module K68 connector.

Clean and dry, repair and/or replace any connection issues which have moisture/corrosion present.  If, after performing these checks and the condition is not repaired, do not replace the Trailer Lighting Control Module.  Engineering is currently working on a correction.

 

 

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OnTheReel Senior Enthusiast

OnTheReel

Posted
Posted

Thanks for posting that, appreciate it. Interesting that they updated the TSB, but still no solution. Same troubleshooting steps they posted on the last one that did nothing the last time I had my truck in.

at4seb92 Enthusiast

at4seb92

Posted
Posted

Yeh ok and its too complicated to tell us that they are working on the project instead of you will need another diagnostic at the dealer to continue the process and you gonna need to pay ... completely stupid well I hope they really work on it like they said !


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OnTheReel Senior Enthusiast

OnTheReel

Posted
Posted

Not to mention GM has known about the problem for like 6 months. What in the world could be taking so long? Entire vehicles have been developed in less time!

CStanger Enthusiast

CStanger

Posted
Posted
On ‎1‎/‎23‎/‎2019 at 6:14 PM, JacobC1983 said:

Is anybody else have problems with parking sensors? Mine is the front.

I had my first problems with this today driving in the snow.  The weird thing about it was,  it was only under 5mph.  Every time it would slow down, my sensors on my front passengers would start going off like I was about to hit something.  My camera would come on, and my seat would start vibrating.  As soon as I'd get above 5mph, it would shut off.  It was snowing, and the roads were bad at the time.  After work the roads were dry, and didn't have any problems.  Pretty annoying when its bumper to bumper, and your seat won't quit vibrating the whole time.  

OnTheReel Senior Enthusiast

OnTheReel

Posted
Posted (edited)

Yeah, I think that’s probably normal when it’s really sloppy out. Doesn’t take much snow or ice to block the sensors. If it’s snowing I turn the parking sensors off. Easy enough. Button is right next to auto stop that I also have to turn off every time.

Edited by OnTheReel

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