Jump to content

Screen Black

CHERYLLYNN
 Share

Recommended Posts

baallen1977 New Member

baallen1977

Posted
Posted (edited)

I've been having the same problem with my 2019 Sierra base.  Sometimes goes black with sound but can't switch stations, sometimes no sound and sometimes freezes and when I get out and lock the truck the radio doesn't shut off.   I had similar problems with my 2016 Buick, but that was fixed with an update.   

Edited by baallen1977
  • Replies 203
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Days

Popular Posts

AlohaDan
AlohaDan

Fixed???  (Maybe)   So, after multiple times in and out of the shop.... they did a global reset on the system, they replaced the USB port, etc.    This last time they replaced the "serial da

Bell040
Bell040

this happens to mines multiple times every time that I drive.  very annoying.  at first I thought the blinkers dont work when it is out, but they do blink... they just dont show you blinking from the

MrShenkir
MrShenkir

Had anyone found a fix to this? My 2019 Silverado just started this.

Posted Images

Michael Boyd New Member

Michael Boyd

Posted
Posted

I've been trying something different,  I've noticed that when not having my phone plugged into the usB port on the dash using bluetooth only, I haven't had anymore problems so far, so I'm thinking if it's the cord or the USB port on the dash. More towards the usb port because when my phone is plugged in it still charges my phone. Still seeing what happens. I've just had 2 updates at once a few days ago.

Thomas Hanson New Member

Thomas Hanson

Posted
Posted

2019 Sierra base two weeks old - same problem. You dontvfrustration until you are in northern Canada with 500km ahead and nothing works. Long 6 hours I tell you - no one on road, no 6owns, no noise, snowing... nearly lost my mind. Back in civilization now off this is not fixed I will v. Unhappy. Yes tried everything to get it to reset.

Flatblack83 Enthusiast

Flatblack83

Posted
Posted (edited)

I had the same problems with the previous 18 gm car that I have with my 19 custom. I will say tho the stereo in my 03 hd was a pos also tho so it's nothing new.   Radio is black one day the next it works but nothing on the screen works.  I'll try those few things temporarily but with 1500 miles on it this shouldn't happen. Other than the radio I love the truck...its a shame. 

Edited by Flatblack83
  • 3 weeks later...
Mountain boy Enthusiast

Mountain boy

Posted
Posted
On 11/16/2019 at 10:02 AM, Michael Boyd said:

I've been trying something different,  I've noticed that when not having my phone plugged into the usB port on the dash using bluetooth only, I haven't had anymore problems so far, so I'm thinking if it's the cord or the USB port on the dash. More towards the usb port because when my phone is plugged in it still charges my phone. Still seeing what happens. I've just had 2 updates at once a few days ago.

You might be on to something I have only had it happen when the phone is plugged in, didn’t really think about that until you mentioned it. My cable is good it’s high quality and new. 

cah New Member

cah

Posted
Posted

gmc  pickup   - aug 2019  when the salesperson gave me the tour,  the radio did not work, then after several attempts it worked - they pretended they had never seen this before..   3000km  later not fixed.  Tried software , same problem and they said that they will change the radio .     not confident that they will fix the problem - seems to be a bad design -   they new it when they sold me the new truck -crappy for an expensive truck. will let you know.   Time to get an agency involved (consumer).

Cara New Member

Cara

Posted
Posted

So what is the fix for this as my husband had his to the dealer when it first started  happens at least 2 times a week, they told him to update his phone, lmao in other words they have no clue, any one find something that worked? 

IBuildTexas New Member

IBuildTexas

Posted
Posted
On 11/16/2019 at 9:02 AM, Michael Boyd said:

I've been trying something different,  I've noticed that when not having my phone plugged into the usB port on the dash using bluetooth only, I haven't had anymore problems so far, so I'm thinking if it's the cord or the USB port on the dash. More towards the usb port because when my phone is plugged in it still charges my phone. Still seeing what happens. I've just had 2 updates at once a few days ago.

Same thing here: its happened with my truck (26k miles) & it appears to be related to apple-car play or the usB connection. When mine goes black I hit the “home” button on my dash & use it on bluetooth. Seems to work that way, so im guessing we either have bad usb ports or Apple car-play is the culprit

cah New Member

cah

Posted
Posted

Same problem  and I have never plugged anything into my Phone.   

They said a software update was required - they had  it for 4 hours and said that the upload is complete.    Next day , the radio quit. 3 dys later it worked - so I checked the latest update report on the radio - it said June 1970 - 50 yrs ago.      I don't believe that there is a fix.  I will ask for my money back!

Mikedfw Enthusiast

Mikedfw

Posted
Posted
1 hour ago, cah said:

Same problem  and I have never plugged anything into my Phone.   

They said a software update was required - they had  it for 4 hours and said that the upload is complete.    Next day , the radio quit. 3 dys later it worked - so I checked the latest update report on the radio - it said June 1970 - 50 yrs ago.      I don't believe that there is a fix.  I will ask for my money back!

You'll have to find out your states lemon laws, it will require a certain amount of attempts to repair the same issue without the repair being successful. In my state it is 4 attempts and/or the vehicle is inoperable in the shop for at least 30 days. 

 

I've done the lemon law process before, but not for an issue like this, so not sure if it will apply being an infotainment issue, but believe it should. 

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.

  • Forum Statistics

    250.5k
    Total Topics
    2.7m
    Total Posts

  • Member Statistics

    342,947
    Total Members
    8,960
    Most Online
    Sothpaw27
    Newest Member
    Sothpaw27
    Joined

  • Who's Online   1 Member, 0 Anonymous, 423 Guests (See full list)

  • Latest Articles

  • Posts

    • Grumpy Bear
      Some Assembly is Required

      By Grumpy Bear · Posted

      www.enginelabs.com/news/what-i-learned-today-bearing-clearances-vs-oil-viscosities/     www.enginelabs.com/news/oil-viscosity-can-the-numbers-be-misleading/ The Big Lie… Coming full circle to the reason Lake discusses the Porsche engines in particular. Based on the 2000 samples in the SPEEDiagnostix database, increasing the oil viscosity in these engines, even those run on the track, showed no significant difference in results.   The smoking gun was in the oil chemistry. That is where the data shows higher instances of more wear. Molybdenum was the key; the higher the amount, the less the wear. Speed postulates that higher viscosity oils have more thickeners to artificially inflate their viscosity numbers. These thickeners lose viscosity under shear, and the result is that not all oils of the same viscosity have the same shear stability.   Having enough viscosity is the most important characteristic, but according to Speed, once that required viscosity level is reached, additive chemistry matters more than additional viscosity. Speed also states, oil pressure problems on the racetrack aren’t a viscosity problem; it’s an oiling system problem. Running a thicker oil is just a band-aid for an underlying oiling system problem.
    • Grumpy Bear
      Some Assembly is Required

      By Grumpy Bear · Posted

      Can it still be Assembled II?   Viscosity on the decline by various means. Heat on the rise making that worse. Engine RPM in the tank. Smaller motors with more boost trying to emulate an electric motor. Full torque, zero rpm. Then we will triple the OCI. Argh.    But wait....there is more. LSPI has pushed a shift from Ca to Mg and as that cost more PLUS the run to lower sulfur compounds the TBN is moving in the wrong direction for the increased OCI's demanded.    That not being enough to placate a demand for a parameter they can't measure the other sulfur bearing compounds are also under attack. That would be zinc and phosphorus sulfonate compounds. To some degree those are being replaced with boron esters and others, i.e. titanium ect. All of which have shorter service lives. And there there is the "Secrete Sauce" marketing for AW adds that 'Can't be detected by UOA's" but trust me because I (the blenders) never ever lie.    Spoiler alert; ALL additives are sacrificial! Smaller amounts of the old blended with less robust versions of the new do not equal longer service lives. So what are the blenders recommending? Wait for it.......   MOVING THE GOAL POSTS! OMG      Let's declare the long standing TAN/TBN crossover irrelevant and tell people that soot is a great 'graphite' based lubricant which can aid tribo films. Wait, what? Let's declare that the standards used for oxidation and nitration were to conservative and can be expanded. Let's tell them that because GDI fuel dilution, although being a VISCOSITY KILLER and an acid generator is actually okay because we have better base oils that limit viscosity failure limits. (Said knowing this is measured in fractions of a centipoise and in bases not commonly used in shelf oils)   Lying from the heart is not just the new normal but we have a public, a very young public, that is so ignorant of the facts and so sure of their "RESEARCH" into AI driven models base in regurgitated  instead of scientific research based unvarnished, peer reviewed FACTS that the incoming guard is loosing their grip on reality and the OEM's are tickled pink while the blends bend the knee.    You have an ever limited set of tools to work with. And sooner or later those will be taken from you as the API and the EPA strangle the last remaining fluids from the system. What you have left is your wits. If you care to use them.    At some point in the very near future it will not longer be possible to do "What is best for the machine", and be replaced with "The best you have access too". You WILL be rewarded with half the life and twice the cost. That isn't that hard to predict.         
    • Chuck FB
      Software Update

      By Chuck FB · Posted

      I trust you saw the other comment where he knew what he was talking about !. Yes, these darned newer vehicles with all their so smart they are stupid technology, goes and drains the battery down. As you might see my other comment, I installed a Noco 5 battery tender under the hood and at this point still have the cord routed so I have to lift the hood and then plug it in but am typically parked in a garage or a shed so its not risking the engine hood in the wind. That way I am assured or hopefully so of not finding I have a battery drawn down and can't even start the truck and that also damages the battery to draw it down too far. 
    • Chuck FB
      Software Update

      By Chuck FB · Posted

      I guess no surprise my guesses were wrong !, at least now I know if I ever happen to see it grayed out in my own truck as to what is going on.    I never happened to catch my truck with it grayed out, it seemed every time I would test to see if there was an update it never found anything and yet more than once I would check to see if there was an update and there was nothing, then a day later or even that same morning I would drive to town and after more than one engine shut down in town as I did my errands it would pop up that there is an update now ready to install and the only place I have a connection to the internet is at home by wifi so its not as if it grabbed the download while driving. I don't trust these new vehicles due to all the crap they can decide to do while sitting for some days not running and run the battery down so most of the time if I know the truck will sit for a few days I plug in the battery tender I have mounted under the hood and so the only time the truck must have downloaded software was when it was sitting in the garage where the signal is awful but I have that tender plugged in and somehow it managed to download it. I honestly detest all this crap, way to easy to leave a person stranded.    Since I don't trust any of it I don't do the install of the already downloaded software until I get home and sometimes have even sat in the truck to watch what its doing as its going through the process to its conclusion as its not like it is set up that it will tell you the next time you fire up the engine that the update that was initialed actually installed or installed properly. Yes I can go into the updates and see the list. After I go through the install where I feel its safe to do so in case it breaks down as a result, I will plug in the battery tender after the fact to recharge as I don't know how much power its taking just to do the install and that can take a while for it to install. 
    • nfisherman
      Software Update

      By nfisherman · Posted

      Thanks for the reply. All settings were correct and the engine was off, as it was supposed to be. It turned out to be something simple. I took a drive for about an hour. I must have had a low battery without knowing it. The voltage gauge on the display looked ok. At the end of my drive, I shut off the engine and the update prompt came up and it updated normally. It’s ironic because one of the features of the update is a reduction of battery drain. 

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...