Post your Pics of backup camera day/ night poor quality?

Dersch · May 15, 2020

My 2020 LT Trail Boss is less than a week old and im already headed for service on monday for the push to talk not working. I am also going to bring up the quality of my camera. The things is a piece of junk. I do not have the convenience 2 package so no HD camera or anything but still. So my camera during the day looks extremely grainy. when i first saw it it almost felt like it was misaligned? the camera seems like its too focused almost. I will go out and take a pic here soon. But on my old truck (2015 LT) I could see everything around the truck on the backside. I have a big hoop in my hitch bumper that i could get within CMs of another vehicle cause the quality was so good. With this one with the same hoop the camera almost doesnt even focus on it. Ive never seen a more poor quality camera than this one.

I went out last night and put it in reverse to see the night time quality and i almost threw up it was so bad. To be honest there is 0% chance i can even reliably use the camera at night time. Its beyond grainy and so white washed (appears high contrast) that its impossible to even use to back up. I want to see pics of other peoples camera so when i go in monday i can bring this to the service dept. attention to get fixed. I mean this a $50K+ truck that has such a low qaulity camera i cant even use it functionally/ reliably? no way.

GM SERVICE if you see this please reach out if others are having this issue and what they can do. Im already sad about having to service my push to talk when its a week old (came broken when i bought it found it on way home) and now this camera. Giving me serious buyers remorse here...

Dersch · May 15, 2020

Heres my pic you can see what i mean by it seems compressed vertically and is grainy

I noticed the camera lens? Is rounded instead of flat like my old truck. I wonder if this is the issue

2016 Sierra Owner · May 15, 2020

You have a common complaint on the lower trim trucks. GM used a lower quality camera on them. The LTZ and above get an HD camera.

Dersch · May 16, 2020

This is a picture in reverse. Honestly the camera was do bright for 1. And so white washed out i couldn't even see! I was backing out of my dates driveway and legit probably looked like i was an incompetent driver because it took me so long. I couldnt see ******. Then the camera was so bright that from looking at it i had to adjust my eyes and cover the screen with my hand to back up. Was so afraid i was going to back into a mailbox or the ditch cause i couldn't see.

I am 1000% going to be complaining to the service department monday. This is absolutely unacceptable. I cant even use my reverse camera

Note- i noticed when i got back to my house which has a lit driveway that i could see better. The picture was actually more crisp than it was during the day oddly enough. But once i got past the point of where the lights shined it went grainy again. It almost which idk if this camera can or not but it seemed like the light hitting it or not hitting it was making it lose focus. Like when the light (drive way spot light) directly hit it it was crystal clear but in the dark it was grainy and almost out of focus.

Dersch · May 16, 2020

4 hours ago, 2016 Sierra Owner said:

You have a common complaint on the lower trim trucks. GM used a lower quality camera on them. The LTZ and above get an HD camera.

Has anyone got this addressed?

RAYS B4U · May 16, 2020

Back when I first got my 2019 High Country, if I quickly threw it into reverse right after starting the pickup, I'd get a rounded (fish eye) display, if I waited a few seconds before putting it into reverse it would not fish eye. I don't know if there has been a software fix for it, or do I not put it into reverse so quickly now, but I have not had it happen for a long time.

Dersch · May 16, 2020

1 minute ago, RAYS B4U said:

Back when I first got my 2019 High Country, if I quickly threw it into reverse right after starting the pickup, I'd get a rounded (fish eye) display, if I waited a few seconds before putting it into reverse it would not fish eye. I don't know if there has been a software fix for it, or do I not put it into reverse so quickly now, but I have not had it happen for a long time.

This is interesting. cause i defiently notice the fish eye thing you are talking about. today backing up during the day time it wasnt as bad. but last night was awful. Imma have to go out and play with this and see if i can get it to do what you mean.

SO you are saying if you hop in truck and boom go right to reverse its fish eye but if you give it a hot second it seems normal?

RAYS B4U · May 16, 2020

19 minutes ago, Dersch said:

This is interesting. cause i defiently notice the fish eye thing you are talking about. today backing up during the day time it wasnt as bad. but last night was awful. Imma have to go out and play with this and see if i can get it to do what you mean.

SO you are saying if you hop in truck and boom go right to reverse its fish eye but if you give it a hot second it seems normal?

Yes, it did that right after I bought the pickup Sept of 2018.

UPDATE...I just went out, started the truck and immediately put it into reverse....NO FISH EYE. So, I'm think mine has had a software update on one of my visits to the dealer. But with yours being a 20 I would think it should have all the updates, but it wouldn't hurt to ask your service advisor to look into it.

And good luck with getting this resolved.

Edited May 16, 2020 by RAYS B4U

Dersch · May 16, 2020

3 minutes ago, RAYS B4U said:

Yes, it did that right after I bought the pickup Sept of 2018.

UPDATE...I just went out, started the truck and immediately put it into reverse....NO FISH EYE. So, I'm think mine has had a software update on one of my visits to the dealer. But with yours being a 20 I would think it should have all the updates, but it wouldn't hurt to ask your service advisor to look into it.

And good luck with getting this resolved.

Okay awesome good info. Thank you

bigdoug42 · May 26, 2020

As far as the night time backup picture goes, I just turn on the bed light, and the picture improves noticeably. I live in the country and my driveway is dark, so this works for me. Your results may be different.

Dersch · May 26, 2020

1 minute ago, bigdoug42 said:

As far as the night time backup picture goes, I just turn on the bed light, and the picture improves noticeably. I live in the country and my driveway is dark, so this works for me. Your results may be different.

Unfortunately I have a tonneau

bigdoug42 · May 28, 2020

I am talking about the led light on the upper brake light.

That would throw it beyond.

RR3 · June 4, 2020

So illuminating the bed work light will improve the night vision hmmm . If that works, it would be the best cheap fix going. I know on my Z71 it is almost useless at night WAY WAY to bright. I’ll give it a try and give an update.

Kiilmoth · June 7, 2020

I just picked up my truck a week ago, and I too am having buyers remorse. The backup camera fisheye is very bad, my tailgate will not drop at any push of the button, the hard tonneau cover that is on the window sticker was recalled, Apple carplay just stopped working after a week of working, and no text messaging unless you are on carplay . So on Saturday I headed to my local dealer "Dimmitt Chevrolet" to get the Apple carplay and check on the tonneau cover, the service writer "George" said there is no one who can give them a code to work on ANY radio problems on the weekend. He didn't even offer to look at the radio to see what it was doing. And then he went looking for the recall and didn't see it in the recalls for me in the parts department. So all in all not happy with

Dersch · June 8, 2020

On 6/7/2020 at 10:13 AM, Kiilmoth said:

I just picked up my truck a week ago, and I too am having buyers remorse. The backup camera fisheye is very bad, my tailgate will not drop at any push of the button, the hard tonneau cover that is on the window sticker was recalled, Apple carplay just stopped working after a week of working, and no text messaging unless you are on carplay . So on Saturday I headed to my local dealer "Dimmitt Chevrolet" to get the Apple carplay and check on the tonneau cover, the service writer "George" said there is no one who can give them a code to work on ANY radio problems on the weekend. He didn't even offer to look at the radio to see what it was doing. And then he went looking for the recall and didn't see it in the recalls for me in the parts department. So all in all not happy with

I have another tread dedicated to back up camera issues if you wanna check it out.

GM is absolutely not acknowledging the issue from quality (saying the pixelation is normal) and then not even wanting to look at the screen brightness. Or they do then say they didnt notice anything. I am going to stay on them though cause im not happy.

Personally i have a feeling GM realized they messed up by getting a crappy quality camera and programming the screen badly so now they are skirting around the issue cause they know if they acklowedge it once they are going to be repairing or buying back a lot of vehicles. I am hoping we get luck one time and someone gets it fixed so we all can. Or if NHTSA steps in.

The lemon law lawyer i spoke to said there is no regulations for camera quality. and if GM doesnt acknowledge an issue is there they cant do anything. So they have to acknowledge my screen brightness first before i can do anything unfortunately.

he also said which i found interesting is that when a service deptartment gets something in like that they often have pre planned steps/ script they follow. so if they dont know what to do they call GM first and they make the final say.