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PIT5793- No wifi, apps, internet connection...

SILVER SLED
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jessebkr87
jessebkr87

Amazon app problem? I’m not exactly sure what that’s referring to, but whatever it is is not causing OnStar data usage to fail to load or preventing any GM app from downloading or preventing my app f

Kent Hagler
Kent Hagler

Put the radio sps update in a 2021 today and it fixed the no app connect issues. Took less than 5 minutes to do. 

SILVER SLED
SILVER SLED

Truck was updated today.  Finally.  Now I just have to figure out how to organize the apps.  

Posted Images

Jglew82 Enthusiast

Jglew82

Posted
Posted

2021 Sierra with IOT, same exact issues, same convos with Onstar, same outcome. The technical info I am seeing is that GM is aware and is working on a calibration update. They did not specify OTA or dealer service required as of yet. Crossing my fingers for us all on a fix soon. 

gemarsh Senior Enthusiast

gemarsh

Posted
Posted

Same thing to the "t", here also. Have a case number on truck. This was Friday the 27th. So nothing has been cured yet guys.

Tulkas Enthusiast

Tulkas

Posted
Posted

I am thinking about asking for an extension of my onstar free trial as I have not been able to use a lot of the functions due to the bug. 

 

sams819 Enthusiast

sams819

Posted
Posted

I have the same issues as everyone above. Brand new 2021 LTZ. Onstar help was a joke. Dealer did tell me a fix was coming in Early December. 

Dustin53 Enthusiast

Dustin53

Posted
Posted
On 11/19/2020 at 10:47 PM, WillGabriel said:

Yes, my 2021 AT4 is having the same issue. I’ve been on the phone with OnStar for hours and the new service bulletin as of today at least assures me a fix is coming. Frustrating though for a two weeks old truck. At least my wifi, OnStar, and Apple CarPlay are working. I just can’t download any of the apps and don’t have the marketplace icon either. I get the message found in the attached screenshot when I press the APPS icon. And I have the unlimited data plan, so it’s not a data issue. Anyway, hope GM gets a fix out by December.

7F07DF16-3F16-4AF5-89D2-19EDA2EF1054.jpeg

Same exact issue with my 2021 

Tulkas Enthusiast

Tulkas

Posted
Posted
On 11/17/2020 at 8:43 AM, SILVER SLED said:

It's been a month now and my truck has not been able to connect to the internet or access apps...  Thinking this was just my truck, even though technical assistance said there were others.  Well I just ran across a bulletin for this issue(s).  Of course there is no fix yet, but engineers are working on a solution.  

 

#PIT5793: Unable to Access Apps and Remote Personalization Features in the Radio - (Nov 9, 2020)
Subject:  Unable to Access Apps and Remote Personalization Features in the Radio

 

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Brand:

Model:

Model Year:

VIN:

Engine:

Transmission:

from

to

from

to

Chevrolet

Silverado

2021

All

All

All

All

GMC

Sierra

2021

All

All

All

All

 

 

 

 

 

 

Involved Region or Country

US and Canada

Additional Options (RPO)

IOS IOU IOT

Condition

Some customers may comment of any or all of the following symptoms:

  • Unable to accept Terms and Conditions
  • Unable to access AppShop or install apps in the radio
  • Information within the OnStar app on the radio could be missing or incorrect
  • Unable to create or log into User Profiles
  • Connected Navigation (live traffic, etc.) is not functioning (base navigation functions correctly)
  • Unable to install apps through myChevrolet/myGMC mobile apps

Cause

This condition could be caused by a calibration anomaly.

Where did you get this PIT?  Is this something I can look up on line?  Thanks much. 

 

SILVER SLED Senior Enthusiast

SILVER SLED

Posted
  • Author
Posted

It’s off GMs website.  I work at a dealership so I have access. Not sure if any other website would have it listed.  

Dustin53 Enthusiast

Dustin53

Posted
Posted
On 11/30/2020 at 10:30 AM, Jglew82 said:

2021 Sierra with IOT, same exact issues, same convos with Onstar, same outcome. The technical info I am seeing is that GM is aware and is working on a calibration update. They did not specify OTA or dealer service required as of yet. Crossing my fingers for us all on a fix soon. 

Yes, Let’s hope so! Sounds like early Dec we’ll have the update from GM Engineering 

Dustin53 Enthusiast

Dustin53

Posted
Posted
1 hour ago, Tulkas said:

Anyone here any updates on this, early December is about gone?

 

Yes, I was told by my dealer, this week. The week of the 13th the update should be at our dealers. Sounds like it won’t be an over the air update, we’ll have to swing in to the service dept to have them update it. Shouldn’t take too long. 

Dustin53 Enthusiast

Dustin53

Posted
Posted
On 12/14/2020 at 2:37 PM, Dustin53 said:

Yes, I was told by my dealer, this week. The week of the 13th the update should be at our dealers. Sounds like it won’t be an over the air update, we’ll have to swing in to the service dept to have them update it. Shouldn’t take too long. 

The Update is now available for our infotainment issues. I have my appointment on Fri. 

jessebkr87 Enthusiast

jessebkr87

Posted
Posted
17 hours ago, Dustin53 said:

The Update is now available for our infotainment issues. I have my appointment on Fri. 

Same here.  Appointment on Friday.

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