I'm Pissed! 🤬 Beware of GM

Transient · February 5, 2022

1 hour ago, shanemoon said:

Did you miss the part where that’s not what I said at all?

I never said that reflash was the solution. I said that they had to reflash to fix the issue that you took it in for service. That service procedure requires replacement of the camera assembly, which requires a reflash.

So you almost certainly gave them permission to reflash when you took it in. Which is also permission to bring the trucks BCM back to its factory spec.
I’m sorry that you don’t understand that. But this has been the case for software mods on vehicles for decades.

Void warranty can also be for the fact that they cannot perform the warranty service because of a modification.

Sounds like you’re a real treat to work with and that everyone else is always at fault except yourself.
Being upfront, honest, admitting ignorance and some fault will get you much further in a lot of situations than being a hard ass. And also not getting angry at people who literally have no control over what their company policies are also helps. No one wants to help someone who is a pain to work with.

Good luck in life.

Yes, I'm always the person that is a problem. Your sleuthing skills are phenomenal. You should become a detective. Your skills for knowing everything are phenomenal given that you think 1 unrelated modification can void a whole warranty.

You still don't seem to understand the repair procedure they performed. They didn't replace the camera assembly. They checked the bezel, then performed a reflash. Reflash didn't fix the problem, so they did a 2nd reflash. The 2nd reflash didn't work, so GM told them to swap tailgates. Swapping the tailgate from an in stock unit worked, so they were preparing to order a new tailgate, paint it, etc. Before they ordered the replacement tailgate a 2nd tech suggested replacing the bezel. They replaced it, and it was better. Therefore, GM's repair procedure is wrong to begin with. It's a hardware problem, not a software problem.

Speaking of, have you looked at the individual parts to that whole assembly? Flaws all over. Room for the camera to adjust in its bracket. It's not clipped into the bracket. Only the bracket mounts to the bezel. The camera has a little wiggle room while in the bracket. The bracket itself does not fully encompass the camera on the sides. And then there's the bezel itself where at the very top center above the tailgate release button is lacking plastic that reinforces the edges, which all other edges have. Look at one when you get a chance to see if it's straight. I saw a slight curve at that location, which could also play a roll in the crooked camera. One thing GM could've done different that would've helped the bezel assembly was to use 1 bolt on each side instead of a clip, like the ones used on interior trim and the grille. As it is now, there are only 2 bolts for the bezel. They are at the bottom center.

Oh, btw, the body control module is on the driver's side. The module I sent to MVI for the programming was on the passenger side. Yet, another thing you got wrong.

You know the difference between a "hard ass" and somebody who sticks to their guns? One word -- perspective. My life is wonderful due to sticking to my guns.

Edited February 5, 2022 by Transient

shanemoon · February 5, 2022

30 minutes ago, Transient said:

Yes, I'm always the person that is a problem. Your sleuthing skills are phenomenal. You should become a detective. Your skills for knowing everything are phenomenal given that you think 1 unrelated modification can void a whole warranty.

You still don't seem to understand the repair procedure they performed. They didn't replace the camera assembly. They checked the bezel, then performed a reflash. Reflash didn't fix the problem, so they did a 2nd reflash. The 2nd reflash didn't work, so GM told them to swap tailgates. Swapping the tailgate from an in stock unit worked, so they were preparing to order a new tailgate, paint it, etc. Before they ordered the replacement tailgate a 2nd tech suggested replacing the bezel. They replaced it, and it was better. Therefore, GM's repair procedure is wrong to begin with. It's a hardware problem, not a software problem.

Speaking of, have you looked at the individual parts to that whole assembly? Flaws all over. Room for the camera to adjust in its bracket. It's not clipped into the bracket. Only the bracket mounts to the bezel. The camera has a little wiggle room while in the bracket. The bracket itself does not fully encompass the camera on the sides. And then there's the bezel itself where at the very top center above the tailgate release button is lacking plastic that reinforces the edges, which all other edges have. Look at one when you get a chance to see if it's straight. I saw a slight curve at that location, which could also play a roll in the crooked camera. One thing GM could've done different that would've helped the bezel assembly was to use 1 bolt on each side instead of a clip, like the ones used on interior trim and the grille. As it is now, there are only 2 bolts for the bezel. They are at the bottom center.

Oh, btw, the body control module is on the driver's side. The module I sent to MVI for the programming was on the passenger side. Yet, another thing you got wrong.

You know the difference between a "hard ass" and somebody who sticks to their guns? One word -- perspective. My life is wonderful due to sticking to my guns.

Hahaha. Your delusion is laughable.
You have some serious issues. Most of this topic is people telling you that you are the issue.

But again, they must all be wrong. As I’m sure is always the case in your life.

Everything you said is besides the point. The point is that a reflash was necessary and that will factory reset your truck. But here you go just still trying to justify some stupid argument that has no merit to what you came here to flame and rant about.

Like others have said, done with this. Good luck with your life. This type of attitude will get you real far in life.

Edited February 5, 2022 by shanemoon

Transient · February 6, 2022

1 hour ago, shanemoon said:

Hahaha. Your delusion is laughable.
You have some serious issues. Most of this topic is people telling you that you are the issue.

But again, they must all be wrong. As I’m sure is always the case in your life.

Everything you said is besides the point. The point is that a reflash was necessary and that will factory reset your truck. But here you go just still trying to justify some stupid argument that has no merit to what you came here to flame and rant about.

Like others have said, done with this. Good luck with your life. This type of attitude will get you real far in life.

Everybody can believe what they want. They are only sharing opinions, on that matter. Last I checked, I managed to get my point across without hurling an insult. Bottom line to it all, theft is theft. You haven't disputed that.

And again, my life is just fine. It's none of your business, so quit referring to it. You have never walked in my shoes, so stop pretending you're better than others. You don't know me, and have no actual references to make about my life. You're only trying to place yourself on a pedestal without merit. You placed those statements here for everybody to see on your own.

Edited February 6, 2022 by Transient

diyer2 · February 6, 2022

Another thread that turns into a argument due to ego's.

calgator73 · February 6, 2022

Interesting perspective. I do support the idea that you should be able to modify your software. I purchased a similar upgrade (new HMI) for my 2014. I also had a problem with my OnStar right before I got rid of it. I told the service writer that I had upgraded my HMI to IO6 and to not reflash as my original HMI was in the glove compartment if needed for troubleshooting. I did pay the hour of shop time to swap the module but I avoided your issues.

81mmcat · February 6, 2022

T What about contacting MVI and see if they can do anything for you?

Truckboattruck · February 6, 2022

I find it's usually more constructive to concentrate on how to fix an issue rather than whose fault the issue is.

If this were the dirtiest I ever got done over a vehicle I'd be smiling. My advice would be to look for a solution from the aftermarket company. Sounds like they are willing to help but like everyone else are drowning in back orders. While it's unremarkable of GM to not fix the problem, frankly they are an OEM who returned your OEM part to OEM specifications. Not trying to throw salt on a wound if I'm stating the obvious, but that's their job. When I crossed over into aftermarket tunes and BCM programming in my other vehicles I break up with the dealer, and it's to avoid problems like the one you are in.

Honestly the factory nav is pretty doo doo, I use a proclip mount and Google or Waze on my phone.

Edited February 6, 2022 by Truckboattruck

luke1333 · February 7, 2022

On 2/3/2022 at 2:24 PM, newdude said:

When GM offered their own factory nav upgrade for 2019 and 2020 for IOS radio (which they then discontinued not even 2 months into 2020 MY), they gave you an SD card and an authorization code. GM would issue the reprogramming of the necessary modules to make it happen.

2021, the option never existed. The IOS radio also changes part #s for 2021 as well and 95% likely don't have the ability to upgrade from GM to factory navigation.

GM isn't in the wrong here. GM's systems issue programming updates and software #s based directly from the options your VIN presents with. Truck is a 2021 with IOS radio and w/o nav, that's the programming the radio receives.

I get that MVI uses OE radios for the swap, but GM has NO indication that your VIN was upgraded to have factory nav, so all the cal files issued are as the truck was built.

All I can say at this point? Pay the $75 and see if the dealer can call GM Techline and try to bring it back. Or, try to keep a cool head and see if the dealer is willing to split or eat the $75 to see if anything can be done. Or, move on and use Apple Carplay/Android auto and Google maps, Waze, etc. 10x better than factory nav.

GM didn't "steal" it from you, the dealer didn't "steal" it either. You went in with an issue, the truck was reprogrammed with the latest factory calibrations which means no nav.

Honestly TechLine will usually help you if you are nice to them but they will charge you no matter what!

I am with everybody else on this, GM dealer did nothing wrong. Should have mentioned it to them but then your original concern would not have been fixed possibly

February 7, 2022

On 2/5/2022 at 3:36 PM, shanemoon said:

That is not theft. You took it in and almost certainly gave them permission to reflash by doing so.
What it is is a void of warranty…so you’d be lucky that they don’t just say, “sorry we can’t work on the BCM of your car any longer” and leave you to figure it out.

Some of you need to look up https://en.m.wikipedia.org/wiki/Magnuson–Moss_Warranty_Act

Also, he did nothing wrong. Gm should honor this.

Further, is really pathetic this is even a discussion. Customer service via some of these companies are abysmal and has been seriously second guessing buying anything else from them. How is it that as crap of a company as tesla is that they can handle software issues and fixes in a much more orderly fashion than GM? Don't get me started on what can't be fixed on these things due to a complete lack of foresight ok upper managements part.

There is zero reason this should have even been an aftermarket solution. If gm had any intelligence at all working for them, they would have monetized this from the start for themselves. Further, after having my own nightmarish incident twice from two separate dealers, it seems gm dealers are some of the absolute worst in the world.

Edited February 7, 2022 by 1454

shanemoon · February 7, 2022

5 minutes ago, 1454 said:

Some of you need to look up https://en.m.wikipedia.org/wiki/Magnuson–Moss_Warranty_Act

Also, he did nothing wrong. Gm should honor this.

Further, is really pathetic this is even a discussion. Customer service via some of these companies are abysmal and has been seriously second guessing buying anything else from them. How is it that as crap of a company as tesla is that they an handle software issues and fixes in a much more orderly fashion than GM? Don't get me started on what can't be fixed on these things due to a complete lack of foresight ok upper managements part.

You’re hilariously wrong. Read my other response. But sure dude.

February 7, 2022

1 minute ago, shanemoon said:

You’re hilariously wrong. Read my other response. But sure dude.

OK, ego. You don't even understand the act and they have to prove the change caused the failure, they can't just void his warranty. But please, let me know how you know so much as you have clearly shown in this thread. You are just another who can't listen to reason because you are a fanatic of x company.

There is a reason this company required a massive bailout in the past, and as long as crap like this happens it will happen again in the future.

shanemoon · February 7, 2022

20 minutes ago, 1454 said:

OK, ego. You don't even understand the act and they have to prove the change caused the failure, they can't just void his warranty. But please, let me know how you know so much as you have clearly shown in this thread. You are just another who can't listen to reason because you are a fanatic of x company.

There is a reason this company required a massive bailout in the past, and as long as crap like this happens it will happen again in the future.

As I already said. Warranty can also be “void” or unrepairable due to modifications. So in this case. A reflash is required to do the repair. So either it gets reflashed or the warranty is void for this specific case because it cannot be done because the customer won’t allow a reflash. GM is not at any fault. As I mentioned, it has been known for decades that aftermarket software on vehicles can and will be wiped in many instances if taken in for warranty service and the service requires a reflash. The dealer is only able to return software to its factory or dealer installed state. This is basic stuff…..

But yes, please go on with spouting some act that you read about on a Wikipedia page trying to make yourself look smart like you know something.

Also you mentioned Tesla. I guess you haven’t heard that Tesla literally black lists cars that have aftermarket software on them so that they will not receive any future software updates? Lol you’re so hilariously misinformed.
I am no fanatic of GM. I’ve owned my truck for 1 year and have never owned another GM before. What I am is a person who uses common sense and doesn’t just go around blaming people and flaming an entire company because of one issue out of their control.

As I said, people like this cannot ever be told anything except what they believe. Even if they have dozens of other people telling them that they’re wrong.

Done with this. Good luck in life guys.

Edited February 7, 2022 by shanemoon

February 7, 2022

17 minutes ago, shanemoon said:

As I already said. Warranty can also be “void” or unrepairable due to modifications. So in this case. A reflash is required to do the repair. So either it gets reflashed or the warranty is void for this specific case because it cannot be done because the customer won’t allow a reflash. GM is not at any fault. As I mentioned, it has been known for decades that aftermarket software on vehicles can and will be wiped in many instances if taken in for warranty service and the service requires a reflash. The dealer is only able to return software to its factory or dealer installed state. This is basic stuff…..

But yes, please go on with spouting some act that you read about on a Wikipedia page trying to make yourself look smart like you know something.

Also you mentioned Tesla. I guess you haven’t heard that Tesla literally black lists cars that have aftermarket software on them so that they will not receive any future software updates? Lol you’re so hilariously misinformed.
I am no fanatic of GM. I’ve owned my truck for 1 year and have never owned another GM before. What I am is a person who uses common sense and doesn’t just go around blaming people and flaming an entire company because of one issue out of their control.

As I said, people like this cannot ever be told anything except what they believe. Even if they have dozens of other people telling them that they’re wrong.

Done with this. Good luck in life guys.

There is no such thing as common sense, and the fact that you think you have it despite having zero clue about how MM works, proves you shouldn't be in this conversation.

Further, tesla also monetizes stuff exactly like this so you don't have to go an aftermarket route. Also, the idiot parts changers at the dealer should have checked the hardware due to being off angle before moving to software. There was literally zero reason for them to reflash the truck. You clearly have never worked in the industry or you would know that. Any tech that isn't a complete mouthbreather would have checked the hardware given it would have been the likely cause. The software never comes into play unless there is a motor that tilts the camera.

Lastly, for mm to not apply, the "aftermarket" solution would have to cause the problem he was having. It didn't. This would be like putting 35s on the truck and gm saying we have to trash those because we put crappy lifters in your motor. A doesn't equal B in any way, shape or form.