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2014 Silverado Starting problems

SSimpson8

By SSimpson8
in Troubleshooting & Recalls

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scphilli Enthusiast

scphilli

Posted
Posted

Add me as the latest member of the no start club. It has happened the last 4 days but I have been able to get it to catch. This morning it was -9 and it wouldn't go.

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strike1st
strike1st

8 degrees this morning. .. started first try. So far so good. Fahrenheit that is

Delta Tango
Delta Tango

So the updates were all done ASAP this morning at my local GM dealer.   And the update #13257 covered this defect as a reprogram. "BCM Communication Error". I figure it's to do with an engine run si

chelmer
chelmer

Thanks for that, answers all our questions.

Posted Images

maliburay55 Enthusiast

maliburay55

Posted
Posted

tell your dealer to call gm tach, and they will give your tech a different pt# for a different

starter. i posted the new starter # and picture a few weeks ago, no problems since the swap.

i work for a chevy dealer and i was just as pissed off as any of you guys, but this fix works !!

DO NOT ORDER THE STARTER LISTED IN THE PARTS CATALOG !! you will get the same

thing as what you have now. good luck with it. ray

pm26 Senior Enthusiast

pm26

Posted
Posted

A tad unsettling considered our entire trucks are built in Mexico haha

My '06 Silverado and '09 Impala are both built in Canada. No starter problem with either one to date. Nothing wrong yet with the starter on my 2013 Sonic built in the US either.

luke3434 Enthusiast

luke3434

Posted
Posted

I bought my brand new Silverado a week ago and it hasn't started two out of the six days that I have had it. I took it to the local dealership for them to maintenance it and since it has warmed up here in Iowa in the last couple of days they are saying they cant fix anything on it. The lady at the dealership gave me a print out off of GM's site showing that they are aware of a engine complications in ambient temperatures and that they are replacing the starter in the trucks, but for some reason they will not fix my vehicle. For the price I paid and considering this is "the truck of the year" I expect it to start at ALL times regardless if it is -25 or 10 outside .This is the second truck I have had problems with in the last six months, I had to have the engine rebuilt on my 2011 Silverado due to the AFM. I'm not having any luck with these trucks at all!

scphilli Enthusiast

scphilli

Posted
Posted

The dealer told me today that they needed to order a starter for my 2014 and I asked for the part number.they ordered and they told me 12655055 (thanks Maliburay55).

 

Bad news is they wont get the starter until middle of next week. Good news is they sent me home in a 2014 Silverado as a loaner and apologized for the inconvenience.

  • Like 1
maliburay55 Enthusiast

maliburay55

Posted
Posted

you need to tell them to have there tech to call GM tech line, there is a problem....

the mexican starters !!!! they gave me a completly different part # for a starter

to corect the problem ! take this to your dealer.... here is the new starter pt # 12655055

dont let them order another one from the parts catalog or you will get the same thing.

i work for a chevy dealer, i have a 2014 silverado that had the same problem.

i'm the parts manager for cambe chevrolet. the new starter has worked every time.

good luck with yours.

HarperZ71 Enthusiast

HarperZ71

Posted
Posted

you need to tell them to have there tech to call GM tech line, there is a problem....

the mexican starters !!!! they gave me a completly different part # for a starter

to corect the problem ! take this to your dealer.... here is the new starter pt # 12655055

dont let them order another one from the parts catalog or you will get the same thing.

i work for a chevy dealer, i have a 2014 silverado that had the same problem.

i'm the parts manager for cambe chevrolet. the new starter has worked every time.

good luck with yours.

 

Maliburay55, thanks for that info!

 

I'm having the same issue as being described by the OP and others. Dealer still has my truck overnight to do a cold start in the morning. I'm hoping it fails just so they can continue diagnosing and don't give me back a bad truck. If it fails and they continue to work on it, I'll recommend they replace with this part number. Thanks!

 

Here's my thread if interested:

http://www.gm-trucks.com/forums/topic/159012-not-starting-after-only-148-miles/

luke3434 Enthusiast

luke3434

Posted
Posted

Good luck HaperZ71 it was not cold enough when they checked my truck so i got mine back with a bad starter.

luke3434 Enthusiast

luke3434

Posted
Posted (edited)
This is what the dealer gave me. It was to warm to start now so i got screwed no fix. I did call the Chevy customer support number and open a case file. They had not heard anything about the trucks not starting when its cold. post-128805-0-34735600-1394203604_thumb.jpgpost-128805-0-86239100-1394203617_thumb.jpg

 

post-128805-0-34735600-1394203604_thumb.jpg

post-128805-0-86239100-1394203617_thumb.jpg

post-128805-0-34735600-1394203604_thumb.jpg

post-128805-0-86239100-1394203617_thumb.jpg

post-128805-0-34735600-1394203604_thumb.jpg

post-128805-0-86239100-1394203617_thumb.jpg

Edited by luke3434
HarperZ71 Enthusiast

HarperZ71

Posted
Posted

I got my truck back yesterday too. It started no problem for the dealer. They reprogrammed the BCU and gave the truck back to me.

 

 

 

This is what the dealer gave me. It was to warm to start now so i got screwed no fix. I did call the Chevy customer support number and open a case file. They had not heard anything about the trucks not starting when its cold. attachicon.gif20140307_082400.jpgattachicon.gif20140307_082418.jpg

 

 

 

I would call them on that as BS! I saw the same PIE paper as you linked when I had my truck in at the dealer. Sounds like their customer service is either not informed or just lazy. Good luck.

maliburay55 Enthusiast

maliburay55

Posted
Posted

check my posts for the updated starter # there is a non public S.I. buliten dealers cant see

unless they have there service tech call in for assistance.

this is the starter we ordered for my truck. new starter pt # 12655055

scphilli Enthusiast

scphilli

Posted
Posted

 

This is what the dealer gave me. It was to warm to start now so i got screwed no fix. I did call the Chevy customer support number and open a case file. They had not heard anything about the trucks not starting when its cold. attachicon.gif20140307_082400.jpgattachicon.gif20140307_082418.jpg

 

 

If they told you that,they lied and you should tell them that and take your business elsewhere.

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