General Motors Dominates Customer Satisfaction Survey

[Gorehamj]

John Goreham
Contributing Writer, GM-Trucks.com
7/16/2015

Things are changing with regard to quality and customer satisfaction surveys. The Toyota/Lexus domination and Acura/Honda runner up headlines no longer apply. In the newest such survey, the Customer Satisfaction Survey by Autopacifica, GMC was the top popular brand, meaning mainstream brand.

 

GM also had the most model category wins with five. Kia and Nissan followed with four and three. The GM vehicles that won their categories were:

- Chevrolet Corvette - Sports Car

- GMC Canyon - Compact Pickup

- Chevrolet Tahoe - Large SUV

- Buick Enclave - Luxury Large Crossover

- GMC Acadia - Large Crossover

 

The overall model winner was the Kia K900. We're sure both owners are just tickled pink. The Autopacifica Survey asked 66,000 owners of 2015 vehicles to rate their satisfaction. Unlike editor's choice awards, these rankings are based on how actual owners answer questions about vehicles they own. Not to be a spoiler, but the Ford F-150 took the other truck categories in case you were wondering.

[nadrojcote]

We are going to see a Korean take over with vehicles in North America, same way they have taken over our electronics, but why did you use a picture of a Sierra?

[Gorehamj]

Used the Sierra pic because the GMC brand was number one in the survey and the logo is prominent in the image. And I wouldn't know a K900 if it ran over my foot. Probably should have used a Canyon.

[nadrojcote]

Used the Sierra pic because the GMC brand was number one in the survey and the logo is prominent in the image. And I wouldn't know a K900 if it ran over my foot. Probably should have used a Canyon.

Ha! You're right! What is a k900?You are correct the Sierra is probably the most iconic, that or a denali yukon, but I don't think the Sierra is anywhere close to winning that award, too many unhappy customers in my opinion.

[nadrojcote]

I read that wrong, I thought you were saying that the Sierra is the most prominent image of a gmc vehicle.

[SnakeEyeSS]

So, people did surveys on cars and trucks less than a year old.

 

Ok GM amd Autopacifica, arrange to pass that survey out to the Cracked Dashboard GM Truck group on Facebook....

Edited July 11, 2015 by SnakeEyes