"XM Loading" message on radio

[Joef421]

I'm new to the site, hopefully you guys can help me.  I have a 2015 Silverado Crew Cab and I have been having trouble with my XM radio.  About a month ago I started to have issues with my XM not working, it would say "XM loading", i could turn the truck off and back on, change channel, wouldn't matter.  It would always start working after 5 to 10 minutes, this went on for a week maybe where occasionally it would do that.  Then i was leaving work and my truck wouldn't start, battery was totally dead.  So i got a jump start, XM was working and i went to the dealer and got the battery replaced.  XM worked for a few days, maybe a week and then it started the occasional "XM loading" again.  It got progressively worse to the point where it almost never worked over the next week or two.  After researching the web i was pretty convinced i needed a new antenna, i had that done yesterday and that did not solve the problem.  I also read online that you can reset the XM module by disconnecting the battery and touching the pos and neg leads together while disconnected from teh battery, that somehow this resets the module.  I did this yesterday and it blew away my presets and time/date set on the radio but XM is still not working.  I spoke with someone from XM and they are saying the module needs to be replaced.  

 

Has anyone seen this before?  It seem there is a strong correlation on the internet between a dead battery and XM issues.  Is there a different re-set on the XM module?  Do i just pay the dealer and get it done?  Other ideas????

[US Dashworks]

is the truck still under warranty? if so bring it to the dealer to get the module reflashed, if that does not help you may need a new module.

[Joef421]

No the vehicle bumper to bumper warranty ran out in April...of course. 

[US Dashworks]

you could have something weird going on, we haven't heard of the radio module draining the battery (thats where the XM chip is housed) but we have deffinately had people call us with radios that have died on them. call us at 860-583-0629 and ask for jenni MON-FRI, 9am-5pm. we could MAYBE try and put you in a radio to see if it fixes your problem.

[Joef421]

Thank you very much, i called Jenni and she has been very helpful.

[Jcx]

On 8/10/2018 at 10:37 AM, Joef421 said:

Thank you very much, i called Jenni and she has been very helpful.

What was the problem? I seem to have the same issue. My xm only goes out in very hot days for the first 10 minutes of driving