Dealership advice

[outrag1]

If the dealer thinks that looks good and that's what you wanted, they're lying.  If they did what the contract says, that may be a different story. 

 

My local dealer told me a month ago looking at an 18 on their lot that had cloth, they can send it up the street and convert to leather for $1200.  Again if it's all black, then maybe that's fine.  I wouldn't do it however because I'd rather get it like I want from the factory.  Aftermarket I can do what I want (tires, rims, tonneau, steps, etc.). 

 

Definitely keep after them and maybe they'll split the difference with you to put new black colored plastic bases in or whatever. 

[duquephart]

1 hour ago, outrag1 said:

If the dealer thinks that looks good and that's what you wanted, they're lying.  If they did what the contract says, that may be a different story. 

 

My local dealer told me a month ago looking at an 18 on their lot that had cloth, they can send it up the street and convert to leather for $1200.  Again if it's all black, then maybe that's fine.  I wouldn't do it however because I'd rather get it like I want from the factory.  Aftermarket I can do what I want (tires, rims, tonneau, steps, etc.). 

 

Definitely keep after them and maybe they'll split the difference with you to put new black colored plastic bases in or whatever. 

 

And maybe the astronauts will land on Pluto tomorrow morning.

[KJS Sullivan]

You got to fight! For your right! TO PARTYYYYY!
 
 

I'm done with the basic back and forth arguing and fighting my kind of fight now would put me in jail LOL

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[Z45]

They could paint it to match.............................

[captainzombie]

On 9/7/2018 at 12:45 PM, ryan_hermanutz said:

Long story and I need advice

About three months ago I bought a new 2018 Silverado.  I knew exactly what I wanted, Crew Cab Standard Box, 4x4, Cajun Red, Front Bucket Seats with Center Console, and Black Leather Interior.  We had narrowed it down to 3 dealers who had that exact truck and one dealership who had everything except for the black leather interior, they had the Dune/Coco cloth.  The dealership that had the Dune/Coco cloth was the closest to us so I wanted to swing by and check it out before driving another 1.5 hours to the other nearest dealer that had the exact one.  We showed up and the salesman was hungry and wanted the business, I told him that we liked the truck but the interior was a deal breaker, we weren’t going to be happy with that interior color and cloth.  Jokingly I said that if you can swap out the interior for the black factory leather we would talk.  He didn’t know very much and was green, so he went and talked with the Sales Manager about it.  He came back and said that they could swap out the Dune/Coca for the factory Black Leather.  We took it for a test drive and decided that we would buy from that dealer.  We were already pre-approved through our bank so the financing was already in place and all we had to talk about was negotiation on price, trade, the interior and accessories.  We discussed it several times with the salesman while waiting for our turn in the finance department so I’m positive that I made my point clear with the salesman.  Once in the finance depart talking over the all the terms we again told the finance manager that we wanted the factory black leather seats.  He tried to get us to go with some other leather but I stated that all we wanted was the Black factory seats, he agreed that they were nice but tried to explain the benefits to the aftermarket leather.  Eventually we all agreed that we would be getting the factory black leather seats.  Fast forward 2 weeks and it was finally time to get the new seats installed.  I drove the truck to the dealership and got a rental, and waited for the call from the service advisor that the truck was done.  I got the call and drove back down to get the truck and as soon as I opened the door I was pissed.  All they did was swap out the Dune/Coco seat covers with Leather.  The seat bases, seatbelts, door panels were all still the Dune/Coco.  It was just after closing time so I decided to drive home and deal with later.  I got home and called the salesman but soon found out that he no longer worked there.  I talked with the assistant sales manager and explained the situation and sent him pictures that same night.  He was sympathetic to my issues and concerns and agreed that it didn’t look good and that they would address it, but he had to talk with the sales manager.  We talked back and forth for a couple days and we were making headway to a resolution and the idea was floated that the plastic trim pieces could be swapped out on the seat bases.  He just needed to go through the sales manager.  The sales manager called me the next day and that’s when it all fell apart.  He told me that they fulfilled their obligation and they would not be doing anything else.  I tried to negotiate with him but he held firm.  I again went down to the dealership to finally pick up our plates and the sales manager was there so I figured a face to face conversation was called for.  I introduced myself to him and everything was normal and pleasant until he clued in to who I was and what I was talking about.  He became instantly rude and dismissive.  After a couple minutes he of us talking he stood up and told me that sometimes you just don’t make the customer happy and then turned around and started laughing with the other sales people who we congregating around his desk. Obviously, I wasn’t getting anywhere with this guy so I just left.  I went and called the General Manager and emailed him but still have not heard back from the General Manger.  I contacted General Motors and explained my issues and they have been working with me and talking the dealership.  They are working for a solution that probably makes everyone happy and have passed along a proposal from the dealership.  I buy the parts and they cover the labor to change out the plastic on the seat bases.  I’ve decided that, that’s not acceptable to me and said no.  The dealership keeps telling General Motors that they have necessary repairs have been made so when General Motors contacts me to confirm I get to tell them that no I have not had any additional contact with the dealership and nothing further has been. 

Knowing what I know now I screwed up, I should have just gone to one of the other dealerships and not dicked around with this dealership.  

Sorry to hear about this man, these dealers at times can take advantage of us if you do not place the exact wording in the contract that the entire interior needs to be leather and matching throughout.

 

For example, I couldn't believe for the amount of money that I spent on my truck last month and it didn't even include wheel locks. While wheel locks are a very small cost compared to your issue, I had asked my salesman a few times about them including those after the fact of when the deal was done. He kept "forgetting" about them, so when he kept asking me about the GM Survey......I pretty much threatened him that I was unhappy with the financing/dealing BS and that they would get a low score if I didn't get those wheel locks. Granted we are talking about $75 to your $1500 plus, but at least they gave them to me. They order and install black wheel locks on chrome rims, so I made them take those off and place chrome ones on. These dealers do some things that make no sense sometimes.

 

If you can't come to some compromise tell them that there is social media and the GM survey on top of going to GM directly to see if you can get them to work something out.

[Jaychevy81]

Honestly if it was me I would order katskinz in the coca color that matches the factory color. Save the black skinz revisit this down the road. Nice tour all swapped you can sell the coca covers. Get each trim Piece you need in black. And do the full swap. I would do that if your coming
Up with dead ends dealer, GM wise.


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[Tahoe02]

I agree with some of the others. Request the original covers and put it back the way it was. That's the only way its going to look right. I personally could not handle the way it looks now. The whole interior needs to be black or cocoa but not a mix match of both. Good luck.

[KJS Sullivan]

I might be confused,

if you want to change the interior wouldn't you have to change the dashboard as well? That seems excessive to change all of that.

[Sierra Dan]

It would end up looking like one of those chocolate/vanilla oreo cookies they had out a few years ago.

One Cookie was Vanilla, one was Chocolate

[ryan_hermanutz]

12 hours ago, KJS Sullivan said:

I might be confused,

if you want to change the interior wouldn't you have to change the dashboard as well? That seems excessive to change all of that.

The only things that are different colors (unless it's the high country in saddle) the seat covers, the seat base and a panel on the door trim. 

[Ltz73]

6 hours ago, ryan_hermanutz said:

The only things that are different colors (unless it's the high country in saddle) the seat covers, the seat base and a panel on the door trim. 

That is not true. All the plastic. Console, door panels and sills all of it is coco color and the entire dash is coco as well. 

[Ltz73]

And I am not sure what color the pillars and head liner are with black interiors but in my coco dune interior that is all dune colored. 

[Sierra Dan]

14 hours ago, Ltz73 said:

And I am not sure what color the pillars and head liner are with black interiors but in my coco dune interior that is all dune colored. 

Gray

[Tahoe02]

Any update?