2019 Chevy High Country passenger mirror call back

[GRUNT33]

My passenger mirror won’t close and is stuck facing the opposite direction. I had it replaced 1 month after a bought the truck but 2 weeks later when I pushed the button to close them it screwed up again. I was told by my dealer GM currently doesn’t have a fix and was told to call back 1 month later to follow up. This sounds like BS to me. Has anybody else had issues? 

[fish_guru]

Have not had an issue thus far and I use that feature pretty much anytime I park in a parking lot with other vehicles around. 

 

Incidently, you can fold the mirrors in by holding down the lock button on the key fob and unfold them by holding down the unlock button. It's my first vehicle that has them so I just learned that recently. 

 

Hope they find a solution. Would suck to have to crank your neck all the way to the right every time you want to change lanes. 

[Rocz3cqg]

Your dealer I would say is wrong. I have not heard or seen any problem with the passenger mirror being folded in. Have GM prove it to you that it is a problem. It worked for 2 weeks after replacement, so have them replace it again. Call Chevy Care and the BBB to notify them of the problem if the dealership puts you off again. Take it to another dealership and see what they will do. So with the mirror in its normal position, which way does the mirror go when you initiate a close action?

[O Town Denali]

21 minutes ago, Rocz3cqg said:

Your dealer I would say is wrong. I have not heard or seen any problem with the passenger mirror being folded in. Have GM prove it to you that it is a problem. It worked for 2 weeks after replacement, so have them replace it again. Call Chevy Care and the BBB to notify them of the problem if the dealership puts you off again. Take it to another dealership and see what they will do. So with the mirror in its normal position, which way does the mirror go when you initiate a close action?

Definitely.  Have a dealer put on another one.

[DougFL]

A little over 4 months on mine and I fold/unfold the mirrors every day and have had no problems.

[smit303]

No trouble with my Sierra. I use it every day.

[JimCost2014]

8 hours ago, GRUNT33 said:

My passenger mirror won’t close and is stuck facing the opposite direction. I had it replaced 1 month after a bought the truck but 2 weeks later when I pushed the button to close them it screwed up again. I was told by my dealer GM currently doesn’t have a fix and was told to call back 1 month later to follow up. This sounds like BS to me. Has anybody else had issues? 

With prior models, if they get out of sync, manually push or pull the mirror until both have matching positions, then use the "fold button" inside the truck and cycle them 3 times to get them mated up again.

[Pyrojodge]

I hate to hear this... I think this is not normal.  I use mine almost everyday and have had -0- issues?

[GRUNT33]

Its extremely frustrating. They replaced it once already then few weeks later it broke again after closing mirrors the 2nd time. I only close them when washing my truck. I’m going to stop by the dealer next week when I’m back from vacation. Thanks for the input. 

[Sierra Dan]

Wiring to motor backwards in the harness perhaps?