Contacts from phone not syncing

DavePr · November 13, 2019

All of the contacts from my iPhone are syncing to my infotainment system except for the ones that begin with the letter “T”. Anyone else have a similar issue?

kickballhead · November 13, 2019

Same here. I try to resync the contacts and it never makes it more than 60% before it cuts off. Tons of contacts missing for me.

Ryno12 · November 14, 2019

That happened to me also. I unpaired, then repaired my phone and all the contacts seemed to show up.

JAshworth03 · November 16, 2019

I ran into this too and still don't sync all of my contacts for some reason. I've tried pairing and repairing several times, just can't get it to work. Super frustrating.

Vicarod · November 16, 2019

Mine won't sync any phone's contact list. My personal phone (android) or work phone (iPhone) will not sync.

Took it to the dealer...service advisor tried his phone with same results.

I left it with them for a day.

They told me they tried getting GM to help them and still no luck. Have a new radio on order. No timeline of when this will be in to replace it.

This was three weeks ago.

econometrics · November 17, 2019

Mine hasn’t synced with my iPhone for months. Just stopped a few months back.

I tried everything. Unpair, re-pair, etc etc. When I try to initiate the sync from the truck, nothing happens. When I try on my phone, the option isn’t there as it should be (and as it is on my wife’s Honda).

Updated my Infotainment software a couple months ago and that didn’t work, either.

I’ve just resorted to CarPlay all the time. The volume on the calls is much better and clearer, anyway.

wahoowad · November 17, 2019

Interesting. My sales guy (yesterday) said they will sync, it just won't remember them and I'll have to re-sync every time I connect. Sounds fishy.

Fltmech · November 20, 2019

Same here. Sometimes they are there, other times not. My "Find My..." App does not work when in the truck either (locating or being located).

Vicarod · December 6, 2019

Update:

My radio came in and was installed on Wed, Dec. 4th.

All is well. Phone pairs seamlessly with the infotainment and all contacts are imported and show up on the DIC.

I am able to use hands-free calling now.

gph75 · January 12, 2020

I have the phone sync problem with my 2020 Sierra Denali. Sometimes they all sync and other times it simply loses contacts.

jkspinks · January 20, 2020

Anyone have this in to the dealer to see what the issue is?

Rex1 · February 13, 2020

Has anyone gotten a resolution to this partial contact sync issue? Just got a new 2020 AT4 and it’s very frustrating. Dealer has basically thrown their hands up?

JIT · February 19, 2020

The entire infotainment system on my 2020 sierra sucks. It doesn't work at times. Phone contact get lost frequently and at times state a name and it calls someone else. Going back to the Dealer

skimis · February 26, 2020

I have a 2020 Sierra and have a similar problem. Every time I start the truck, a different group of contact is missing. It is always one or more sequences of contacts in order by last name. Gave the truck to my dealer for a week, they installed the latest updates but I still have the same problem. I called Apple and they have been very patient - got to the point that the engineers are working on it and took logs from my phone and had me try several things. Today they called me and said that "a lot of people are having the same problem - they don't have a solution but are working on it." If I get any updates or a solution I'll post here.

danogun · February 26, 2020

I have a 2020 Sierra and have a similar problem. Every time I start the truck, a different group of contact is missing. It is always one or more sequences of contacts in order by last name. Gave the truck to my dealer for a week, they installed the latest updates but I still have the same problem. I called Apple and they have been very patient - got to the point that the engineers are working on it and took logs from my phone and had me try several things. Today they called me and said that "a lot of people are having the same problem - they don't have a solution but are working on it." If I get any updates or a solution I'll post here.

Had a similar problem on my 2020 Silverado, hooked my android phone up using Android software and it screwed up my contacts. I have been afraid to try it again!

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