Jump to content

Dealership issue

Brandon Adams

Recommended Posts

Brandon Adams Enthusiast

Brandon Adams

Posted
Posted

So if anyone is from the north metro Atlanta  area, you should avoid Rick Hendrick Chevrolet of Buford. I took my truck in for a leaking back window that stained the headliner. In the process of replacing the headliner, they gouged both A-pillar panels on the inside when they were taking them down as well as messing up the door seals. The service manager acted as if he was doing me a favor by replacing the driver side A-pillar and door seals but refused to replace the passenger side A-pillar because it wasnt "damaged enough" even though the bolt cover fell off while driving. The truck is still under warranty but they refused to fix what they damaged because it wasn't "damaged enough." Then when they either replaced the rear door seal or was detailing it, they broke a piece of trim on the back door. They take no pride in their work nor do they care about your property. 

 

In saying this, I want to warn everyone, but I also need recommendations for a service department that isn't complete garbage. Any recommendations in the Gwinnett/Hall/Forsyth area?

Brandon Adams Enthusiast

Brandon Adams

Posted
  • Author
Posted

I bought it from Rick Hendrick in Buford. I contacted GM and they told me that they can't force the dealership to do it because they are independently owned. 

lapoolboy Senior Enthusiast

lapoolboy

Posted
Posted
9 minutes ago, Brandon Adams said:

I bought it from Rick Hendrick in Buford. I contacted GM and they told me that they can't force the dealership to do it because they are independently owned. 

You are being lied to.  

smrr1 Senior Enthusiast

smrr1

Posted
Posted

Do you know any lawyers? Have one draft a letter to the dealer to correct the issues. Sorry and good luck. 

tstephansen Enthusiast

tstephansen

Posted
Posted

I bought mine at Southtowne Chevrolet in Newnan but Malcolm Cunningham Chevrolet north point sealed my window last week. They did a really good job bc it doesn’t look like they touched anything inside or out. No leaks so far and it’s rained here in Johns Creek for the past 3 days.


Sent from my iPhone using Tapatalk

Libertas Enthusiast

Libertas

Posted
Posted
14 hours ago, blckblt said:

What dealer did you buy the truck from?  Did you buy from Rick Hendrick?

It shouldn't matter where the truck was purchased.  If it is under warranty, any GM dealer should take care of it.  Especially if they caused damage to it themselves. (It isn't coming out of their pocket)   GM pays for it, and the techs make money.  I'm not saying dealerships should try to fraud GM, but if there's a legitimate issue, a dealer should not hesitate at all.

 

I've had interior trim pieces replaced due to poor fitment, and exterior running boards replaced for rusting on the 2016 I had before my 2019.  It's all about taking care of the customer.  A loyal customer base is what sustains sales and growth...without them, you no longer have a dealership. 

blckblt Enthusiast

blckblt

Posted
Posted
2 hours ago, Libertas said:

It shouldn't matter where the truck was purchased.  If it is under warranty, any GM dealer should take care of it.  Especially if they caused damage to it themselves. (It isn't coming out of their pocket)   GM pays for it, and the techs make money.  I'm not saying dealerships should try to fraud GM, but if there's a legitimate issue, a dealer should not hesitate at all.

 

I've had interior trim pieces replaced due to poor fitment, and exterior running boards replaced for rusting on the 2016 I had before my 2019.  It's all about taking care of the customer.  A loyal customer base is what sustains sales and growth...without them, you no longer have a dealership. 

It shouldn’t matter. I was just curious if that was how they treated their vehicle buying customers. 
 

all dealers are supposed to treat everyone the same especially with warranty work. However that is not always the case. 

Brandon Adams Enthusiast

Brandon Adams

Posted
  • Author
Posted

I'll call GM again and see if a different person can do better. Until then, I'm going to leave bad reviews about the dealership everywhere I can. 

lapoolboy Senior Enthusiast

lapoolboy

Posted
Posted
2 hours ago, Brandon Adams said:

I'll call GM again and see if a different person can do better. Until then, I'm going to leave bad reviews about the dealership everywhere I can. 

No offense intended at all, but you are clearly not a Type-A personality.  I am though and I would not have left that dealership until the issues were corrected to my satisfaction (or at least get a written promise to repair later if parts needed ordering) and that service manager would feel about 1/2" tall by the time I was done with him.

Brandon Adams Enthusiast

Brandon Adams

Posted
  • Author
Posted
1 hour ago, lapoolboy said:

No offense intended at all, but you are clearly not a Type-A personality.  I am though and I would not have left that dealership until the issues were corrected to my satisfaction (or at least get a written promise to repair later if parts needed ordering) and that service manager would feel about 1/2" tall by the time I was done with him.

Actually I am. I had to walk away from the service manager before the cops were called and I was given a criminal trespass warning. I attempted to speak to the GM of the dealership, but he's one of those people that refuse to leave their office.

JimCost2014 Senior Enthusiast

JimCost2014

Posted
Posted
5 hours ago, Brandon Adams said:

I'll call GM again and see if a different person can do better. Until then, I'm going to leave bad reviews about the dealership everywhere I can. 

Call GM back as soon as you can, ask for a supervisor, don't waste your time with the frontline phone peons.

 

Tell them that you would like to open a formal complaint against the dealership, and explain in detail why you are doing this.

Make sure to get a case number, and any other info that you will need to proceed, probably will be forms that need to sent to GM headquarters.

 

Dealerships never want a call from GM about something like this, it effects their standings, which can hurt them in the future.

Styles_888 Enthusiast

Styles_888

Posted
Posted
59 minutes ago, Brandon Adams said:

Actually I am. I had to walk away from the service manager before the cops were called and I was given a criminal trespass warning. I attempted to speak to the GM of the dealership, but he's one of those people that refuse to leave their office.

I feel your pain and hope it all works out for you man.  I have a significant displeasure towards my dealer all based on personal experience and it really does suck.

2016 Sierra Owner Senior Enthusiast

2016 Sierra Owner

Posted
Posted

I bought my 14 and 16 from Colonial in Loganville Ga. Their service has been great on both trucks when in for warranty work.  I got my 20 from Rick Hendrick GMC in Duluth. When I cancelled the extended warranty on my 16 I had to go back to the dealer. They asked me why I didn't buy from them and basically I told them their salesmen was not very good. The salesman I dealt with on previous trucks was no longer there. I asked him if I could bring my new truck in for warranty as I have always had good service there. He told me yeah no problem. It's also 1/2 the distance to go to Duluth for me. I'm coming to my 1st oil change mileage and need some recalls fixed so I'll be seeing if they are still any good soon. As for RH Chevy in Duluth. I would never go back to them. We got my wife's Traverse from there and it was not a good sales experience. Should have walked out!

Archived

This topic is now archived and is closed to further replies.

Go to topic listing

  • Latest Articles

  • Posts

    • newdude
      2026 sierra bad brake controller

      By newdude · Posted

      There is a p/n called out in the one PI that GM has.  Curt 57003 inline load adapter that is used for LED trailers that are having trouble with these newer trucks.  No cutting, no splicing, etc.  GM did update the lighting module around 2023 to better pick up trailers with LED lighting, but it still can happen.     Here's the link to the Curt site for it - 7-Way RV Blade LED Electrical Adapter (Not a Wiring Extension) SKU #57003 by CURT   The PI I am referencing - MC-10208985-9999.pdf   Its not just a GM deal either.  Newer Fords and Rams have this same problem.       In another PI, they recommend that the trailer has a Pollock brand 7 way on it as that is who makes the truck sides for the OEMs.  GM is also big on making sure the trailer is trouble free.  So no wiring issues, all lights are functional, better quality 7 way plug, etc.     The other PI I am referencing - MC-10178359-9999.pdf   The model year range is older but it is the current PI for 2014-2026.  It calls out the Pollock RV HD 7 way they recommend.  
    • Atlas
      Wow I'm in a pickle. (Broke down truck) and a story.

      By Atlas · Posted

      That's part of the problem...the EGR has already been replaced, and I've already had the complete intake assembly removed, and the EGR passages were clear at that time. That leaves wiring, PCM, or another variable that I wasn't expecting. Best I can tell, it's not wiring or the PCM, so I'm grasping for straws.   The PCM uses the MAP reading to confirm the requisite loss of vacuum in the manifold when the EGR activates. Since that's vacuum related, it involves a lot of other systems which could play a role.   The overall diagnosis has to be considered too. The fuel lines in the intake had rubbed through and were dumping fuel into the intake, drowning the cylinders in fuel, and putting raw fuel into the sump and cat converter. The fuel system has been fixed but the complete path of damage may not be. If the cat was damaged and melted the internals, it could be partially obstructed and also playing into the EGR issue.   I'm retracing my steps; trying to go back to thinking thinking Horses not Zebras based on the clues I've been given. These engines aren't *that* complex.   Could it be, now that the truck is running well, that carbon and crud from being run with the fuel system in disarray is now dislodging and clogged my clean EGR passages where I can't see?  That's what the code is actually saying. The flow is restricted, dummy. Retrace step 1.   I may just need to remove the lower intake again. Before I do that I'm going to try removing the EGR and running the engine for a few seconds to see if it will blow anything lodged in the egr passages out through the open ports.     That's been helpful in the past. For the spider injector, there's no guarantee I'll get a working one. The spider I have seems fine now that the high pressure fuel line isn't making an early delivery via large hole. SO at least I'm not marooned and looking for one of those.   Row52 (dot com) is also a good one for watching for vehicles at local yards.  
    • Grumpy Bear
      Some Assembly is Required

      By Grumpy Bear · Posted

      Disassembly may be Required!   Every blender makes claims but do  you ponder those claims? What was really said? Was it true?  Motive for saying it? What does in infer?  Is that inference true?    Let's do one.    Claim: Made from shear stable base oils.    What was said: Base Oils are shear proof.   Was it true: Yes.  ALL base oils are Newtonian.    Motive / Inference: To imply the fully formulated product is Shear Proof.    Is the Inference true?: Most fully formulated multigrade oils contain Viscosity Modifiers or VM's, sometimes called VII or Viscosity Index Improvers. There are four types. One is in fact shear proof but it also has a bad effect on extreme cold flow and is restricted to use in specialty oils. A second has limited shear called a 0-5 SSI polymer. Meaning its shear is limited to a range of zero to five percent as reported by the ASTM D6278 Shear Stability Index test. A few high end oils, like Torco SR-5, use them and brag about it profusely. Actually all that use it point it out. The last two shear dramatically and are often marketed as a 'feature' of the product aiding the oil to meet fuel standard requirements of ever stricter rules. One shears more than 5% and the other up to 20%. As you make guess, cost is directly linked to shear down and as such the majority of oils use the cheapest organic polymers sold to make grade and pass stringent tests.    PPD's or Pour Point Depressants also shear a bit, only a few percent and hide inside the 0-5 SSI capabilities.    The blender knows he can not out engineer Stribeck. Physics is not a suggestion. But he can wordcraft the unsuspecting toward believing a false claims INFERENCE. This is LEGAL. It is COMMON, and it is EFFECTIVE.         
    • Jsdirt
      2006 Silverado HVAC sensor location in dashboard

      By Jsdirt · Posted

      I don't recall ever dealing with one on an '06 and back. It may not even exist on that. I can't remember for sure.   Any kind of ice in or after the evaporator is normally due to low charge with both a clutch-cycling orifice tube system, and a TXV system.
    • Grumpy Bear
      HighMileage oils or stay with Dexos 1 ?

      By Grumpy Bear · Posted

      Engines wear. It is unavoidable. So the question isn't if it will wear out but rather WHEN it will wear out. That question is about rate and RATE is a HUGE problem for almost everyone; but not in the way we may think.    Unless there is something drastically wrong with your powertrain, wear is exceedingly slow. It doesn't wear out in minutes or hours or days or months but in years or even decades. Ditto sludge and varnish. Humans are an impatient lot so to see the benefit of a truly superior product you may have to wait a very long time. Most will get bored first and trade before they reap the benefit.   Humans are not companionate creatures when it comes to those we do not know. We don't care what happens to the second or third owner as long as it doesn't happen to us or someone we know and actually like.   Sad commentary on humans but it is what it is. That thus, then, there is no advantage...to or for you if the above paragraphs adequately describe you.    BUT if you are a buy and hold type and patient enough to reap the rewards of your labors then that thing that is happening that you haven't yet seen, but will; can be abated by such products. Seals harden and leak with time and lots of it. Rings stick after thousands of miles of a slowly building plaque of varnish.    Then there is this. This didn't happen over night and this poor fellow knew when he removed the cover and not one second before.   Not "aware' isn't the same thing as "isn't happening".        The above was typical of the Ford 361 and 391 bus motors on Bulk Pennzoil Mineral Oil products on 3K mile OCI's at about 60K miles back in the 60's and 70's at the Anamosa School District when my Uncle took over their maintenance program.    This is Pepper at @ 165K on 5K OCI's using Group IV/V Full Synthetics.      HM oils will help the first but not the second.    Then again if one used..... ah, ya know.....

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...