Customer service

[motorsswin]

Hello, I recently purchased a 2020 GMC Sierra 2500 AT4. To make a long story short my truck was supposed to come with off road side steps installed from GMC which cost $965. I bought my truck over the phone and it was delivered without the steps.  I complained to the dealer which fell on deaf ears and I then complained to GMC. So far GMC is “working” on it but the employee within GMC has only called me one time, in about a month so I feel like it’s not going anywhere. Does anyone have a contact at GMC or are there any reps on this site able to help out? All I want is my steps or a refund. Thank you 

[Keith_Schumaker]

If your order isn't right with no fault of your own, I would go back to the dealer showroom on a saturday at a busy time and start complaining how they ripped you off for a thousand dollars.  You will get slightly more of a response out of them then.  I had to do this one time when my wife's 2016 ford edge was12 months and 3 days old with only 5,000 miles on it and the windshield cracked on the inside only for no reason.  They originally told me that the glass warranty ends at 12 months,  I left there not realizing that I was only 3 days out of that.  I went back in on memorial day weekend when every sales person had a customer with them and started calmly complaining to the manager with my very loud, half deaf construction worker voice where everyone in the building could hear me and I was told it would be repaired before I could get my second sentence out.

[gSwift]

3 hours ago, Keith_Schumaker said:

If your order isn't right with no fault of your own, I would go back to the dealer showroom on a saturday at a busy time and start complaining how they ripped you off for a thousand dollars.  You will get slightly more of a response out of them then.  I had to do this one time when my wife's 2016 ford edge was12 months and 3 days old with only 5,000 miles on it and the windshield cracked on the inside only for no reason.  They originally told me that the glass warranty ends at 12 months,  I left there not realizing that I was only 3 days out of that.  I went back in on memorial day weekend when every sales person had a customer with them and started calmly complaining to the manager with my very loud, half deaf construction worker voice where everyone in the building could hear me and I was told it would be repaired before I could get my second sentence out.

I think you missed the part where the OP stated that he bought the truck over the phone and it was delivered. Sounds like it wasn't a local deal, so he may not have the option of causing a scene at the dealer.

[Keith_Schumaker]

27 minutes ago, gSwift said:

I think you missed the part where the OP stated that he bought the truck over the phone and it was delivered. Sounds like it wasn't a local deal, so he may not have the option of causing a scene at the dealer.

They do mail order trucks now?  I just ordered my truck over the phone and email with the dealership that I will be taking delivery at. I didn't think there was any other way. 

[motorsswin]

Yeah I bought it over the phone. Only at4 at the time within 250 miles and selling out quickly. I was hoping there was a rep on this site that could help. 

[Colossus]

Nope.

[KARNUT]

I wouldn’t have taken delivery.


Sent from my iPhone using Tapatalk

[Black02Silverado]

Any documentation like an email showing all included accessories?  

[It's Tim]

On 11/14/2020 at 2:38 PM, motorsswin said:

I complained to the dealer which fell on deaf ears 

As in how? They told you to get bent or you were mistaken about the steps included with the sale?

[motorsswin]

1 hour ago, It's Tim said:

As in how? They told you to get bent or you were mistaken about the steps included with the sale?

They said the steps are a factory installed option that can’t be refunded or discounted. They were on the sticker for the truck but never showed up at the dealer. According to them GMC steps are are backorder and there’s nothing they can do about it. When I asked about a refund or discount they said no. This was after my credit was ran three times and they were on there way to deliver the truck. 

 

 

Edited November 17, 2020 by motorsswin

[motorsswin]

1 hour ago, Black02Silverado said:

Any documentation like an email showing all included accessories?  

 

[It's Tim]

2 hours ago, motorsswin said:

 

Do the steps appear on the RPO codes in the glovebox?

[motorsswin]

There aren’t any rpo codes on the new trucks in the glove box. Just the vin and load capacity. You have to have Gmc send you the build sheet or pay for them front what I have read? 

 

Do you have anything helpful Tim?

[XY74]

Have they at least promised to install them when they come out of back order?

[motorsswin]

1 hour ago, XY74 said:

Have they at least promised to install them when they come out of back order?

Yeah whenever they come in they will ship then to me. That’s in writing but who knows when they will be in stock