Jump to content

Customer satisfaction program N202309631

Brad Holleran
 Share

Recommended Posts

Brad Holleran Enthusiast

Brad Holleran

Posted
Posted

I actually got the the letter Thursday August 5th 2021 !…..dropped my towing capacity 500 lbs and tongue weight 50 lbs. My wife and I are aircraft techs from the RCAF, we know weight and balance and make no mistakes applying it to everything we own. Bought a GMC Sierra SLT 1500 with a 6.2 liter engine, towing capacity of 9300 lbs, existing trailer setup at around 9400 ish pounds so figured on the wire yet still good to go.
The new tag on the truck puts us at 8800 lbs and tongue weight 50 lbs less which now puts us way out of the small window I feel comfortable staying in.
Called GM, was informed absolutely do not tow anything over the new stated weight restriction which leaves me standing in the yard scratching my back side with a truck that has 13,000 kms on it and a awesome 40,000 dollar trailer sitting.
Imagine the choice words I have expressed the past few days LOL !…..Supposedly corporate office will be in touch very soon to resolve the issue, i’ll keep everyone in the loop as best I can.

hollywoodsle Enthusiast

hollywoodsle

Posted
Posted
27 minutes ago, Brad Holleran said:

I actually got the the letter Thursday August 5th 2021 !…..dropped my towing capacity 500 lbs and tongue weight 50 lbs. My wife and I are aircraft techs from the RCAF, we know weight and balance and make no mistakes applying it to everything we own. Bought a GMC Sierra SLT 1500 with a 6.2 liter engine, towing capacity of 9300 lbs, existing trailer setup at around 9400 ish pounds so figured on the wire yet still good to go.
The new tag on the truck puts us at 8800 lbs and tongue weight 50 lbs less which now puts us way out of the small window I feel comfortable staying in.
Called GM, was informed absolutely do not tow anything over the new stated weight restriction which leaves me standing in the yard scratching my back side with a truck that has 13,000 kms on it and a awesome 40,000 dollar trailer sitting.
Imagine the choice words I have expressed the past few days LOL !…..Supposedly corporate office will be in touch very soon to resolve the issue, i’ll keep everyone in the loop as best I can.

 

 

So you're overweight regardless.

 

Doubt very much this is going to be received very well here, or by GM.

  • Like 1
cltsig Enthusiast

cltsig

Posted
Posted
4 minutes ago, hollywoodsle said:

 

 

So you're overweight regardless.

 

Doubt very much this is going to be received very well here, or by GM.

Right, but he bought it when it was not over the stated capacities.  I disagree, it will be received here well because GM misstated the capacity which was a decision point for purchasing this truck.  

hollywoodsle Enthusiast

hollywoodsle

Posted
Posted
51 minutes ago, cltsig said:

Right, but he bought it when it was not over the stated capacities.  I disagree, it will be received here well because GM misstated the capacity which was a decision point for purchasing this truck.  

Wrong, it was over the whole time tow capacity 9300 trailer weight 9400

  • Like 1
It's Tim Senior Enthusiast

It's Tim

Posted
Posted
2 hours ago, Brad Holleran said:

Bought a GMC Sierra SLT 1500 with a 6.2 liter engine, towing capacity of 9300 lbs, existing trailer setup at around 9400 ish pounds so figured on the wire yet still good to go.

Until you're involved in an accident.

You didn't need a different decal, you need a different truck.

  • Like 1
Transient Senior Enthusiast

Transient

Posted
Posted

This thread has a very random start.  Let's back up to the very first sentence in the first post.  What letter?  What sticker?  Why is there a reduction in towing on these trucks?  These, and many more, questions need to be answered.  It sounds like the OP has a 2021 Trail Boss, aimed by the 9300 lbs towing capacity.  I have a 2020 Trail Boss with the 6.2.  I want to know more info.

Brad Holleran Enthusiast

Brad Holleran

Posted
  • Author
Posted

Reply to hollywoodsle !......I understand your point though the max GCWR is still 15,000 lbs, max trailer is now 8800lbs, max tongue weight now at 880lbs.

Dry weight of trailer without contents is 8490 lbs + 2 30lb propane cylinders @ 50lbs each + 2 deep cycle batteries @ 50 lbs each = 8730 lbs

The truck is 5096 lbs dry + 200 lbs fuel + 350 lbs 2 passengers = 5646 lbs

Total GCW = 14,376lbs which is within total GCWR.

Issue is !.....with the new tag the GCWR is still the same, the tongue weight is now 880 lbs which I am exactly that, The trailer is totally empty at 8730lbs  leaving me 70 lbs for clothes, bedding, food, water, hoses, extension cords tools and anything else I may have forgotten. 

I purchased the truck knowing the initial 9300lb max trailer weight was on the wire when loaded with everything I need to enjoy. The truck is awesome, great gas mileage when used to get groceries or what ever and at Max GCWR works well. 

Only legal way of traveling is having the total contents of the trailer loaded in the back of my truck in order to not exceed max trailer weight when traveling which was not a issue until they dropped me 500lbs leaving me 5 to 600 lbs over weight when the trailer is loaded.

 

redwngr Senior Enthusiast

redwngr

Posted
Posted

I recall reading about this a few months back.

Seems some trucks went out with incorrect (vin specific) capacity stickers on the door post so some customers will be notified. 

 

https://www.torquenews.com/3768/why-you-may-need-check-towing-capacity-your-2020-chevrolet-silverado

 

https://gmauthority.com/blog/2021/04/gm-to-replace-towing-labels-on-certain-2020-chevy-silverado-gmc-sierra-pickups/

 

https://www.motorbiscuit.com/your-2020-chevy-silverado-might-have-the-wrong-towing-label/

 

 

 

 

 

  • Like 1
Brad Holleran Enthusiast

Brad Holleran

Posted
  • Author
Posted

Maybe not the right thing to do however I did put the whole letter up for those who are first hearing of this issue !

 

20210809_132516.jpg

TRKLGND Enthusiast

TRKLGND

Posted
Posted
3 hours ago, Brad Holleran said:

Reply to hollywoodsle !......I understand your point though the max GCWR is still 15,000 lbs, max trailer is now 8800lbs, max tongue weight now at 880lbs.

Dry weight of trailer without contents is 8490 lbs + 2 30lb propane cylinders @ 50lbs each + 2 deep cycle batteries @ 50 lbs each = 8730 lbs

The truck is 5096 lbs dry + 200 lbs fuel + 350 lbs 2 passengers = 5646 lbs

Total GCW = 14,376lbs which is within total GCWR.

Issue is !.....with the new tag the GCWR is still the same, the tongue weight is now 880 lbs which I am exactly that, The trailer is totally empty at 8730lbs  leaving me 70 lbs for clothes, bedding, food, water, hoses, extension cords tools and anything else I may have forgotten. 

I purchased the truck knowing the initial 9300lb max trailer weight was on the wire when loaded with everything I need to enjoy. The truck is awesome, great gas mileage when used to get groceries or what ever and at Max GCWR works well. 

Only legal way of traveling is having the total contents of the trailer loaded in the back of my truck in order to not exceed max trailer weight when traveling which was not a issue until they dropped me 500lbs leaving me 5 to 600 lbs over weight when the trailer is loaded.

 

Just my opinion but it seems you bought too little truck for your trailer or too much trailer for your truck depending on which you purchased first.  Towing "on the wire" is not the smartest of decisions.  Short distances, flat terrain and only occasionally then maybe.  Hills/mountains and/or long distances then you need more truck or less trailer.  A good rule of thumb is to leave a 10% margin.  Your trailer dry was outside of this margin.
The letter you received reducing max trailer weight and max tongue weight is inconsequential.  

Brad Holleran Enthusiast

Brad Holleran

Posted
  • Author
Posted

TRKLGND !.... Totally understand your point. I did have the trailer before the truck, do also understand that I am on the wire yet I have a issue spending a pile extra money on a large truck to sometimes pull a trailer and most of it's life getting groceries.

As I explained in the beginning, I know my stuff, run the truck to it's engineered capacity which initially pulled the trailer legally and gives me best fuel mileage.   

Atlas Senior Enthusiast

Atlas

Posted
Posted

A little of this, a little of that. OP has every right to be upset that GM over-stated, over-sold the tow capacity and then later revised it after he had purchased the truck.  That's not good for GM, and it's not good for the customer, certainly without any statement or offer of compensation or remedy.

 

In hindsight, maybe it wasn't the truck for the job, even if barely inside of the stated capacities. Personally, if I were to tow something of significant weight, regularly, I would err on the side of "too much truck" versus having to worry about being technically and legally overloaded if I have too many personal effects in my travel trailer. Whether for reasons of budget, frugality, or inexperience, the truck was purchased with maximum capacity in mind and GM has put him in an unfortunate situation.

 

Tell us about what GM does for you, would be curious how they plan to work with their customers.

TRKLGND Enthusiast

TRKLGND

Posted
Posted
42 minutes ago, Brad Holleran said:

TRKLGND !.... Totally understand your point. I did have the trailer before the truck, do also understand that I am on the wire yet I have a issue spending a pile extra money on a large truck to sometimes pull a trailer and most of it's life getting groceries.

As I explained in the beginning, I know my stuff, run the truck to it's engineered capacity which initially pulled the trailer legally and gives me best fuel mileage.   

You didn't have to get a larger truck.  There are plenty of 1500s than can do 12k plus.  Would have been everything you needed.

  • Like 1
Transient Senior Enthusiast

Transient

Posted
Posted (edited)
12 hours ago, TRKLGND said:

Just my opinion but it seems you bought too little truck for your trailer or too much trailer for your truck depending on which you purchased first.  Towing "on the wire" is not the smartest of decisions.  Short distances, flat terrain and only occasionally then maybe.  Hills/mountains and/or long distances then you need more truck or less trailer.  A good rule of thumb is to leave a 10% margin.  Your trailer dry was outside of this margin.
The letter you received reducing max trailer weight and max tongue weight is inconsequential.  

100% agreed.  Travel trailer are like big sails when the wind hits them.  Unless it's a small toy hauler, a travel trailer this heavy is likely more than 30 feet.  My travel trailer is 28 feet and max loaded is 7500 lbs.  30+ feet on a light half ton could make for a bad day.  I think I'm pushing it with my 28 footer, and I have a CDL.

Edited by Transient

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.

  • Forum Statistics

    250.5k
    Total Topics
    2.7m
    Total Posts

  • Member Statistics

    342,897
    Total Members
    8,960
    Most Online
    ncleg
    Newest Member
    ncleg
    Joined

  • Who's Online   2 Members, 0 Anonymous, 1,222 Guests (See full list)

  • Latest Articles

  • Posts

    • dna9656
      New to Me 2010 SLE (Quirks, Issues)

      By dna9656 · Posted

      Your tire pressure issue may just be batteries, you can reset them using tge Ing switch (I think) and the owner's  manual. ChatGTP will b e a faster, better help than Google.
    • Another JR
      Towing In Loose Gravel

      By Another JR · Posted

      The thinking is that starting out in a higher gear makes it easier to avoid applying excessive torque when pressing the gas pedal. In a modern 4wd truck with 4 low and a limited slip or locking rear end, I would use 4 low and try to crawl up the ramp. Sometimes if they are too slippery, you have to back up to let the boat have some bouyancy, and then accelerate briskly to get some momentum to help you pull the through the slippery parts. 
    • XY74
      Roll up bed cover experiences

      By XY74 · Posted

      I have a Retrax pro that I first had on my 2020 chevy and transferred it to my current GMC.  It stays in the garage most of the time, so hard for me to judge it's long term weather resistance.  It still works perfectly, been very durable.  It doesn't see oil patch usage, but it's not a mall queen.  It keeps most things mostly dry (small leaks) and the security of it is enough to slow someone down but not keep them out for long.  I would buy one again, it works for me.     
    • fm2176
      New to Me 2010 SLE (Quirks, Issues)

      By fm2176 · Posted

      Thanks to the convenience of Amazon, I was able to get a few things done to the truck today.  I installed Carquest Premium oil and air filters with five quarts of Mobil1 High Mileage 10-30 along with a quart of Pennzoil Platinum 5w-30 I already had.  The latch for the flip up center console lid was broken so I replaced it along with the power mirror switch.  I found my push retainer assortment this morning and reattached the plastic under the bumper and it was only held on with a few screws and retainers.  Then I programmed a new remote keyless entry fob so I can lock my dog in the truck when I take her out with me (I've got to keep the air going for her since it's been in the 100s).  Finally, I ordered some LED interior bulbs and replaced the reading lamps.  The front lights are working fine while one of the back lights only works intermittently and the other not at all.   While under the truck, I found the source of at least one of the noises: the sway bar links need replacing.  I ordered a set of Suspension Dudes links with Code Red bushings.  Never heard of them, but they're made in the USA and have decent reviews.  While making yet another Amazon order, I went ahead and added a set of front tow hooks.  I went with red, since that's the color of the sway bar link and bushings and it should look decent enough on a black and chrome truck.  Speaking of which, it doesn't bug me much, but the passenger side mirror has a chrome cap while the driver side doesn't, so eventually I'll make them match one way or another.  Oh, and I ordered a $20 TPMS reset tool.  No idea if it will do anything for my sensors but it was cheap and will work for the Ford Transit Connect as well.     For tradition's sake, I ordered a new oil change wrench.  I kept the Snap-On 9/16"x15mm GM wrench I bought when I was 18 in the 2006 GMC from the time I bought that truck until the truck was lost.  While I was tempted, there's no need to spend $80 for a new SO wrench, or even $50 with shipping for a used one on Ebay.  I just bought a Duratech 15mm extra-long ratcheting wrench to do the job as needed.  It works, and if I like that wrench enough, I'll buy the set.  
    • Another JR
      Multigate electrical problem

      By Another JR · Posted

      The recall is for exactly this issue - those drain holes combined with the limited environmental capability of the tailgate electronics card inside the tailgate were a problem. The “safety issue” was the potential for the tailgate to spontaneously open, but all kinds of tailgate misbehavior can occur from water contamination of that control card.    There is no real fix yet. The initial recall just disabled the tailgate. Later, when parts became available, they would replace bad parts with new parts of the same bad design. My dealer is going nuts because the few times I let them get their hands on my truck, my tailgate is off due to a slide-in camper installation. They really want to cut my tailgate wires, but I won’t give them the chance. I will let them get their dirty hands on it when a real fix (redesign) is available.  My tailgate, which works just fine with sealant plugging the drain holes, will remain safe in a dry storage crate until then.  

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...