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2022 silverado faulty trailer brake controller and buggy camera when trailer connected

drafil

By drafil
in Troubleshooting, Warranty & Recalls

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Anthony Bessel
Anthony Bessel

My philosophy is never not to judge by the mistake itself but rather what's done to resolve it. There's something wrong with these trucks' ability to control a trailer. With such a complex machine, it

DonewithGM22
DonewithGM22

A GM feildengineer came out a little over a week ago to look at my truck. He brought a new controller switch with him and swapped mine out. I have only had the chance to tow with it once for about a 1

brentrb031
brentrb031

Just picked up my truck.  I did not get a part number, i will review the work order again tomorrow, but it didn't appear to be on it.  I'll try to tow this weekend (probably Sunday as we are pretty bo

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Sam Elmore Enthusiast

Sam Elmore

Posted
Posted

I've been going through the process to qualify for a buyback via the "lemon" laws in Utah due to the faulty trailer brake controller.  A GM field service engineer was dispatched to look at my truck a couple weeks ago to no avail.  That was the fourth attempt at repairing the issue, thus qualifying me for a buyback according to Utah law.  Funny enough, as soon as GM got wind that I was pursuing arbitration via the BBB, they called me the following day saying they magically have a fix.  When pressed, however, they called back and asked me what I want to do, and they are now coming up with a buyback offer.  I have no idea what to believe from GM.  If they really have a fix, I'm the only one who's been told about it at this point, apparently (at least I haven't read about a fix anywhere else).  I have my doubts since GM said they'd put together a buyback offer the day after telling me there's a fix.  I'm not willing to go the 3rd party/aftermarket route with the trailer brake controller.

Don Ross Enthusiast

Don Ross

Posted
Posted

I started a complaint with BBB and 2 days later i got a call back from GM, we have started the process to buy back or replacement option.  I will keep updating as i know more. 

bell75 Enthusiast

bell75

Posted
Posted

I also filed a complaint with bbb and have been put into a repurchase program .. no offer yet.  Has anybody heard any updates on a fix? 

drafil Enthusiast

drafil

Posted
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1 hour ago, bell75 said:

I also filed a complaint with bbb and have been put into a repurchase program .. no offer yet.  Has anybody heard any updates on a fix? 

I did not hear anything yet about a fix. Someone on this forum said GM told them that a fix should be available between Thanksgiving and Christmas... 3 more days until Christmas... please Santa, I've been good and worked hard all year, I just want my truck to work as expected... I promise I'll never buy again GM products!

Don Ross Enthusiast

Don Ross

Posted
Posted

I got a call from GM and they are buying my truck back. They don’t want to replace it because they have no idea what is causing it and they don’t want me to be stuck with the same issue. So i will now look for a different vehicle. Not look forward to that. 

 

brentrb031 Enthusiast

brentrb031

Posted
Posted (edited)

And dammit if I go down that route

 

1) the interest rates are getting worse

 

2) prices have gone up since I bought

Edited by brentrb031
display_name New Member

display_name

Posted
Posted

*Insight to the trailer brake controller malfunction!* I made a video showing that I can cause the trailer brakes to error out using the squeeze switch only that results in the controller immediately resetting it and continuing to work 'normal' again after a moment until the next error. When I make it error out using the brake pedal, it triggers a full disable for that key cycle until i restart the truck. An interesting hot-fix/code change would be awesome to allow a pedal error to reset like the squeeze switch does. nerds, where you at?
https://www.youtube.com/watch?v=a3OaaJ9NXzA&ab_channel=co
 

kboatr2 Enthusiast

kboatr2

Posted
Posted

FILED A COMPLAINT WITH PA. ATTORNEY GENERAL. IT EITHER LIT A FIRE UNDER GM'S BUTT OR THEY'RE BLOWING SMOKE UP MINE. WAS TOLD IT WILL BE A PART REPLACEMENT BUT HAVE NO ETA WHEN IT WILL BE AVAILABLE. THEY SHOULD STOP PRODUCTION UNTIL THESE PROBLEMS ARE FIXED. 

drafil Enthusiast

drafil

Posted
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Hello everyone,

Since I still do not have any news from GM more than 3 months since I reported the integrated trailer brake controller issues, I have filled a complaint to Transport Canada. This issue is life threatening, somebody will be gravely injured or killed in a road accident if this issue is not fixed, it should be top priority for GM and all authorities that regulate public transportation and road safety! Very disappointed on how GM handles this! :(

Paul Beaudet Enthusiast

Paul Beaudet

Posted
Posted
2 hours ago, brentrb031 said:

Was about to post.  Got this from my service manager this morning.

Screenshot_20230103_102135_Gmail.jpg

Any chance you can get the part number off the new switch before it gets installed?

 

Getting my truck this May(be) to tow and I'd like to see if the fix was caught in production.

brentrb031 Enthusiast

brentrb031

Posted
Posted (edited)

I'll see what I can do - Hopefully it will be on the work order.   I'll also test-tow my trailer.

Edited by brentrb031
drafil Enthusiast

drafil

Posted
  • Author
Posted
2 hours ago, brentrb031 said:

I'll see what I can do - Hopefully it will be on the work order.   I'll also test-tow my trailer.

Thank you for the update, Brent! I hope this is the fix we are all  waiting for! Back in September, my dealer replaced the brake controller, but the issue was still present, so they put back the original part.

Please keep us updated! Thank you!

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