burned out complete front end differential

[hotairgypsy]

So was coming back towing a trailer from texas and i noticed the truck acting a little dif but was not sure about anything...got home that night and went to bed..next morning i went to disconnect the new trailer and i noticed fluid down the side of it...looked under the truck and saw fluid all over the place...traced it to the front end...took it to the dealership the next day and they still have it.  we are starting week 4 of them having the truck and I am told they are waiting on a bearing in the front dif to get the work done.  What I was told is one of the seals leaked all the fluid out and burned up everything in the front dif...This soooooooo sucks to have my work truck down for already a solid 3 weeks and they do not offer me another diesel...This truck is my work truck...not a garage queen...has 14k miles on it.  They are so terrible in living up to their part of this deal...bad enough this happened but I was told last year they would get my parking sensors up and running in the 4th quarter of the year...well we are here in april and they have not done that either...such a crap experience with a 96k dollar truck buy

Edited April 3, 2023 by hotairgypsy

[Pryme]

Sorry to hear of this and the experience with the dealer and the unacceptable wait for parts. Hopefully it gets resolved soon. 

[gemarsh]

20 hours ago, hotairgypsy said:

So was coming back towing a trailer from texas and i noticed the truck acting a little dif but was not sure about anything...got home that night and went to bed..next morning i went to disconnect the new trailer and i noticed fluid down the side of it...looked under the truck and saw fluid all over the place...traced it to the front end...took it to the dealership the next day and they still have it.  we are starting week 4 of them having the truck and I am told they are waiting on a bearing in the front dif to get the work done.  What I was told is one of the seals leaked all the fluid out and burned up everything in the front dif...This soooooooo sucks to have my work truck down for already a solid 3 weeks and they do not offer me another diesel...This truck is my work truck...not a garage queen...has 14k miles on it.  They are so terrible in living up to their part of this deal...bad enough this happened but I was told last year they would get my parking sensors up and running in the 4th quarter of the year...well we are here in april and they have not done that either...such a crap experience with a 96k dollar truck buy

I can't believe they wouldn't replace the diff, instead of rebuilding. But maybe it would take twice as long waiting on it, compared to just a bearing. 

 

Started on the 6 month of waiting for a wiring harness for my downed truck and planting season is upon us.

[hotairgypsy]

i get it...i was told ring and pinion is being replaced and i am assuming all the other parts inside the dif...i would think it would be easier to just install a complete assembly..who knows

[hkyfsh]

I had the same exact issue with that seal pulling away from the differential.  Took about 4 weeks from when I dropped it off.  They ended up replacing the entire front end.  

[Pryme]

1 hour ago, hkyfsh said:

I had the same exact issue with that seal pulling away from the differential.  Took about 4 weeks from when I dropped it off.  They ended up replacing the entire front end.  

What was the first sign? Was it leaking on the ground?

[hkyfsh]

No.  Same as you.  I was towing my travel trailer and when I got to the campground, could smell the gear oil, and it was all over the bottom of the truck and front of the trailer.  Traced it to that seal on the drivers side.  May have heard a clunk early in our trip, but not positive that was it.  No other warning.

[hotairgypsy]

2 hours ago, hkyfsh said:

No.  Same as you.  I was towing my travel trailer and when I got to the campground, could smell the gear oil, and it was all over the bottom of the truck and front of the trailer.  Traced it to that seal on the drivers side.  May have heard a clunk early in our trip, but not positive that was it.  No other warning.

 

we are the same in stories...i just got the parts list from the dealership..this is what i am being told is being replaced.

 

SL-N Plug

SL – N Shim Kit

SL-N-Gasket

SL-N-Lock

SL-N-Bearing
SL-N-Gasket

SL-N-Seal
N-Saft

SL-N-Case

SL-N-Yoke

SL-N-Gear Kit
SL-N-Adjuster

[gemarsh]

On 4/5/2023 at 1:50 PM, hotairgypsy said:

 

we are the same in stories...i just got the parts list from the dealership..this is what i am being told is being replaced.

 

SL-N Plug

 

SL – N Shim Kit

 

SL-N-Gasket

 

SL-N-Lock

 

SL-N-Bearing
SL-N-Gasket

 

SL-N-Seal
N-Saft

 

SL-N-Case

 

SL-N-Yoke

 

SL-N-Gear Kit
SL-N-Adjuster

 

Just about everything but the cover! 

[shadow gray 2020 hd]

Man that sucks.  Hope they get your truck fixed right and back to you ASAP.  Some of these failures really are ridiculous, quality control obviously isn't working.

[64BAwagon]

I believe that assembly is made by American axle. The parts list is likely straight from their service kit for that diff. 

[Amcguy1970]

96k, you didn't spend enough to have the trouble-free version or the repaired in the same week option. Not sure what the amount you paid has to do with it, does that mean you are entitled to a higher priority than someone who spent 50k on their truck? It sucks but times aren't how they used to be. Every company is hurting for people, parts, transportation, etc. It is going to take a while sometimes to get replacement parts and it sucks even more when it is a major part that doesn't allow it to be driven. But these are mechanical items with thousands of parts assembled by people and machines, as things get more complicated more tends to go wrong. Best of luck, if it was a good dealer they should have had some type of back up or paid for a similar rental for the business to keep running. 

 

Tyler

[Silverado4x4]

1 hour ago, Amcguy1970 said:

96k, you didn't spend enough to have the trouble-free version or the repaired in the same week option. Not sure what the amount you paid has to do with it, does that mean you are entitled to a higher priority than someone who spent 50k on their truck? It sucks but times aren't how they used to be. Every company is hurting for people, parts, transportation, etc. It is going to take a while sometimes to get replacement parts and it sucks even more when it is a major part that doesn't allow it to be driven. But these are mechanical items with thousands of parts assembled by people and machines, as things get more complicated more tends to go wrong. Best of luck, if it was a good dealer they should have had some type of back up or paid for a similar rental for the business to keep running. 

 

Tyler

Alot of people think that way, they think just because they paid a ton of money on a truck that it should get a better trouble-free vehicle. Their truck is no different from a base model truck all it means is that got more options. 

[hotairgypsy]

both of you are sooooo missing the point...we are living in a time we are getting raped in pricing...I looked up gm profits last year and they are in the billions...BILLIONS!!!!  they are not hurting...they and many other companies are just taking advantage of people...the least they can do it take care of what they built...there is ZERO reason it should take 5 weeks to fix a truck...they could have gone to the assembly line parts and grabbed what was needed and sent to get it fixed all within 2 weeks.  You pay a premium the least you expect is to be taken care of when it is needed...The vast majority of people who buy these trucks are people who actually use them in a work environment...This truck is a business tool...a business piece of equipment...They have no right to take my business down for 5 weeks because of excuses...They not hurting...it is called greed...if they wanted to take care of their customers they could have handled this right away...not give excuses like everyone of us get every single day when we walk into walmart, stop for gas, or just go thru the drive thru...we live in a world of nothing but excuses cuz they can...This crappy service is getting old...so it is not about special service cuz i paid a lot...it about doing whats right in a timely fashion to your customer...everyone one of us(or at least most of us) work hard for ever dollar we get and we want it to go to good use...we are NOT being treated with respect...we are being treated with a whole lot of excuses...

[shadow gray 2020 hd]

After seeing these threads on diffs, I checked mine this afternoon.  My front is fine, but rear is low enough that I could not even touch it with my pinky.  Totally ridiculous.