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2024 HD orders / status

Agargano98
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Thrailkill Enthusiast

Thrailkill

Posted
Posted
37 minutes ago, Zipp said:

Ordered from Rivard end of May, ordered was accepted mid June. Went to event code 3300 scheduled for production the last week of June and have been stuck with no TPW since. I ordered a 24 at4 duramax with premium plus package, with 5th wheel package. Reading back on this forum I saw gooseneck is on constraint? I reached out to my dealer and was told it was not on constraint. 

Mine was 5 weeks from scheduled to production week then built in 1 week

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Salzette
Salzette

Well, this change of plan happened today!   Had an LTZ on order, kinda wanted the sport edition but couldn’t order it at the time due to constraint (wasn’t a deal breaker, want not a need).

rjgvt
rjgvt

Definitely some bad experiences ordering a truck. My 2024 AT4 HD is the first vehicle I’ve ever ordered. I sat down with the sales guy and built the truck. He went to the sales manager and came back w

CRApex
CRApex

My 2024 HC showed upon at the dealer Saturday.  Ordered it middle of January.  Should be picking it up some time this week.

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IncisionInd Enthusiast

IncisionInd

Posted
Posted

Really excited for my new build as this is my first truck I have ever custom built / ordered and this my first HD.  Put in an order with my dealership for a 2024 Silverado 2500 LTZ back in March, however something was always constrained all the way until 06-13-23.

Is there a way for the customer to get a status on the build besides going to the dealer?  I want to get an update, but I feel like I have already contacted my dealer WAY too much :D. 

64BAwagon Senior Enthusiast

64BAwagon

Posted
Posted

Unless you know someone who has access to the people in production scheduling your dealer is your only source. 

 

Someone asked earlier about which plant built the GMC models, Last I was told was that Oshawa only built Chevys and there may or may not have been a constraint on which cab+bed configs also. Essentially Oshawa gets a very popular variety of the truck and Flint builds them all. I was told that ALL of the GMC's came out of Flint. Unless Its changed in the last couple of months (I havent heard) 

chwilliams Enthusiast

chwilliams

Posted
Posted

Update!

 

Just got a call from the dealer, the truck, a diesel 2500 LTZ, is finally on a train from Flint to Oregon, currently in Indiana. fwiw it was built in late May.

Blairware Enthusiast

Blairware

Posted
Posted

My build week is 7/31.  Sounds like I will have my 3500 Duramax Ultimate SWR mid-August based on shipping time for other folks.

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Robbie R Enthusiast

Robbie R

Posted
Posted

Just talked to dealer and was told my truck is sitting at event code 1100. does anyone have an idea what this stage entails?

Thrailkill Enthusiast

Thrailkill

Posted
Posted
5 minutes ago, Robbie R said:

Just talked to dealer and was told my truck is sitting at event code 1100. does anyone have an idea what this stage entails?

Mine sat there for a week then went 2030 which is order re-edit for four more weeks

1100 Preliminary order accepted.

Robbie R Enthusiast

Robbie R

Posted
Posted
Just now, Thrailkill said:

Mine sat there for a week then went 2030 which is order re-edit for four more weeks

1100 Preliminary order accepted.

Did Sammy happen to mention to you why your order had to be edited?

After hearing from other on here that 5th wheel prep is on constraint, and no word back on whether crew cab long bed is off of constraint. its looking like probably November or December before I take delivery.

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Thrailkill Enthusiast

Thrailkill

Posted
Posted
4 minutes ago, Robbie R said:

Did Sammy happen to mention to you why your order had to be edited?

After hearing from other on here that 5th wheel prep is on constraint, and no word back on whether crew cab long bed is off of constraint. its looking like probably November or December before I take delivery.

Didn't ask, he sent me a page with order update and it said that on it let me see if I can put copy up here of how it went.

All updates were on Wednesday within about 5 minutes of each other. 

 

Screenshot_20230727_134141_Messages.jpg

Zipp Enthusiast

Zipp

Posted
Posted (edited)
8 hours ago, Robbie R said:

Just talked to dealer and was told my truck is sitting at event code 1100. does anyone have an idea what this stage entails?

The dealer has placed the order but GM has not accepted it into their system. Either the dealer is waiting on allocation to place the order or GM is waiting on parts for your order before the accept it. Mine sat at 1100 for about a 2 weeks. Here’s a list of the codes. https://www.at4forum.com/threads/list-of-event-codes-and-how-to-obtain-them-new-orders.414/

Edited by Zipp
Zipp Enthusiast

Zipp

Posted
Posted
On 7/27/2023 at 1:43 PM, Thrailkill said:

Didn't ask, he sent me a page with order update and it said that on it let me see if I can put copy up here of how it went.

All updates were on Wednesday within about 5 minutes of each other. 

 

Screenshot_20230727_134141_Messages.jpg

I just called the GMC customer service number rather than doing the chat. The customer service rep told me I have a TPW for 7/31. I asked my dealer and he said he doesn’t see a TPW…wonder who is right. 

Zipp Enthusiast

Zipp

Posted
Posted
On 7/26/2023 at 4:37 PM, Thrailkill said:

Mine was 5 weeks from scheduled to production week then built in 1 week

Just got the email from GM my truck is being built. Funny how the customer service lady I spoke with on the phone told me TPW was for this week and the dealer said he didn’t know the date on his end. So from my experience, call GM customer service phone number to get updates. 

IMG_1296.jpeg

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Thrailkill Enthusiast

Thrailkill

Posted
Posted
58 minutes ago, Zipp said:

Just got the email from GM my truck is being built. Funny how the customer service lady I spoke with on the phone told me TPW was for this week and the dealer said he didn’t know the date on his end. So from my experience, call GM customer service phone number to get updates. 

IMG_1296.jpeg

This info should have been made available through the chat bot we shouldn't have to call.. pick up the game GM comeon now.

Congrats on the build date. 

64BAwagon Senior Enthusiast

64BAwagon

Posted
Posted (edited)

We live in a world where now information is available online 24/7. The vehicle order process is exactly the same as it was 35 yrs ago when I first started ordering trucks rather than buying off the lot. Add to that a new model thats in high demand and its a recipe for frustration. GM needs to rethink how they provide information to buyers but its also likely that some dealers dont necessarily embrace that. When I ordered my truck in February I knew my dealer didnt have an allocation at that time. Many people dont get that kind of transparency with their dealer. a couple weeks after I ordered they assigned an allocation. The truck was originally scheduled for May 18th but ended up being built 2 weeks earlier on May 4th. I firmly believe that a high percentage of the misinformation comes from the dealers sandbagging people. I cant prove it but my BS detector goes off regularly. 

 

Theres a new YT video from Steve Lehto that talks about ordered vehicles and some of the games that dealers play. 

Things are rarely as they seem.  

Edited by 64BAwagon
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