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2014 Silverado Voice Commands

Luster

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surebuttercringe Enthusiast

surebuttercringe

Posted
Posted

Looks like the Texas Boys have the most problems, perhaps it's the drawl....Just kidding boys...

 

Can't believe yours can hear you clearly with a mouth full of Wendy's.

 

:P

spectaculous Enthusiast

spectaculous

Posted
Posted

 

No matter how slowly and clearly I speak, it cannot determine an address. It's just another poorly designed GM system.

Do you really believe for a second that GM would actually design a voice recognition system? Most likely they licensed someone else's VR tech. Most standalone VR software is as annoying as what we're dealing with here. The reason Google and Apple VR is decent is because we are sending recordings of what we said over the internet to be decoded by much more powerful VR software on their ends. Their results are leaps and bounds better than you can ever expect to get from locally decoded systems.

LSR Mike Enthusiast

LSR Mike

Posted
Posted

 

Can't believe yours can hear you clearly with a mouth full of Wendy's.

 

:P

 

ROFL...Got Me :M16:

Crf450r420 Enthusiast

Crf450r420

Posted
Posted

Do you really believe for a second that GM would actually design a voice recognition system? Most likely they licensed someone else's VR tech. Most standalone VR software is as annoying as what we're dealing with here. The reason Google and Apple VR is decent is because we are sending recordings of what we said over the internet to be decoded by much more powerful VR software on their ends. Their results are leaps and bounds better than you can ever expect to get from locally decoded systems.

Google has on phone offline voice recognition for the last 3 operating systems. There is no need for this thing to have issue without a connection.

 

I have issue with it all the time and don't use it much because. POI is useless unless you want McDonald's (tried it when frustrated and made even more mad). I've found I an look up the address on google maps and then it will almost always take a full long address first try. Yet simple little commands are so much trouble to do. That is so backwards.

spectaculous Enthusiast

spectaculous

Posted
Posted

Google has on phone offline voice recognition for the last 3 operating systems. There is no need for this thing to have issue without a connection.

 

I have issue with it all the time and don't use it much because. POI is useless unless you want McDonald's (tried it when frustrated and made even more mad). I've found I an look up the address on google maps and then it will almost always take a full long address first try. Yet simple little commands are so much trouble to do. That is so backwards.

 

i will agree that the voice recognition for addresses and POI is frustrating. the best workaround i find is to use the onstar app's map feature on my phone to look up POIs and then send them to the nav.

Crf450r420 Enthusiast

Crf450r420

Posted
Posted

 

i will agree that the voice recognition for addresses and POI is frustrating. the best workaround i find is to use the onstar app's map feature on my phone to look up POIs and then send them to the nav.

But you can use the "map of" command to have google now locate the POI on a map, so you are almost don't input anything. You pretty much just have to read it from the phone to the voice commands of the truck. Silly that you have to do this in the first place. I also get tired of waiting for it to listen for my command. If you go to Google Now, it just beeps and listens to you. If you want to learn a command you learn it instead of it trying to teach you for the rest of time.

Crf450r420 Enthusiast

Crf450r420

Posted
Posted

I almost forgot. I went on a long trip after getting this truck just to enjoy it and the country. With only 2000 miles on the truck, we were still figuring things out. We had figured out how to plan out a entire day out with Waypoints, but we were adding them with voice and text input. We found at the end you can send plans from MapQuest and right at the same time my account locked me out. It was from something on OnStar's end and that department is closed on the weekends. For this reason, I have never tried it. Plus, until just now didn't remember it.

captras Enthusiast

captras

Posted
Posted

Sometimes it doesn't recognize the name ever, but overall works quite well.

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted

Hi Luster,

 

Yes, I can see how this would be very frustrating. I understand that other than this issue you love your vehicle. Have you reached out to Infotainment General Support? If not, you can contact them at 855-478-7767 with any question or concern you have with the technology in your vehicle. I do apologize that you are experiencing this issue. Please contact me if you have any lingering concerns.

 

Jennifer T.

GM Customer Care

Luster Senior Enthusiast

Luster

Posted
  • Author
Posted

Hi Luster,

 

Yes, I can see how this would be very frustrating. I understand that other than this issue you love your vehicle. Have you reached out to Infotainment General Support? If not, you can contact them at 855-478-7767 with any question or concern you have with the technology in your vehicle. I do apologize that you are experiencing this issue. Please contact me if you have any lingering concerns.

 

Jennifer T.

GM Customer Care

Thanks Jennifer... No I wasn't aware of that number. I'll give them a call.

 

And, yes, I love the new truck. Seems like everywhere I go, I get the "wow" factor! :thumbs:

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted

Hello Luster,

 

You are welcome! Infotainment General Support is a get resource to reach out to. Please know if you have any lingering concerns you are more than welcome to contact GM Customer Care anytime!

 

Jennifer T.

GM Customer Care

  • 6 months later...
Luster Senior Enthusiast

Luster

Posted
  • Author
Posted

I am having the same problem, did you get a resolution?

In a word... No.

 

I have a 2013 Equinox and a 2014 Silverado.

 

The voice commands in the 'Nox work perfectly, but the bluetooth/Pandora connection is horrible.

 

The voice commands in the Silvy are horrible, but the bluetooth/Pandora connection are perfect.

 

In the Silverado, I have mounted my phone on the vent with a phone-clip and I just use my phone if I need to call someone. Still comes through truck speakers perfectly via bluetooth, just difficult to use voice commands.

 

On a positive note, I have gotten better at "knowing how to use" the voice command system. It just takes a little trial and error. Usually doesn't work unless I have placed or received a call prior to using voice command, then it works fine. It's like the truck has to get into "Phone Mode" before it understands your command.

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