Jump to content

Recommended Posts

Posted

I had one in my F150 for 8 months, worked great. Never a problem.

Got the one for my AT4 for $79. Got it after the fix and it works flawlessly.

Posted
On 5/25/2019 at 1:33 PM, BBrutus said:

I’m sure they make good but I’m done.

So you just tossed $80 in the trash? I find this incredibly hard to believe. I love my auto start eliminator.

Posted

Not hard o believe, It’s not worth the efforts anymore possibly breaking my console. I’m going to go another route. Hopefully it will work for everyone! ?

Posted

I received notification of the Auto Stop Eliminator recall while I was on a 9 day trip.  Just like the notification stated, my battery was completely drained.  I appreciate the company being up front and I had a replacement part sitting on my door step by the time I returned from my trip.  I have no regrets about the purchase and the company made it right.

  • 3 weeks later...
Posted
5 hours ago, BBrutus said:

Anyone now have the replacement? Is there still a draw on power?

Thanks in advance

There is apparently no draw of power problem. i can click it on and off when i want to and it actually takes effect.

Posted

Got mine right after the recall. It's been in for about a month and no power problems.

Posted
3 hours ago, FDHog said:

Got mine right after the recall. It's been in for about a month and no power problems.

Same here

Posted
On 5/25/2019 at 1:42 PM, BBrutus said:

Mine went straight into the garbage after all of this, no need to take it all apart if it has issues again replacing a second one. One and done.

Hopefully they have it right this time and what did they change? We really should have a thorough explanation of what happened and how they fixed it to insure this doesn’t create problems here on out. I mean we pay for a item, it doesn’t work and we are just supposed to think and trust this product. 

A nice wiring  diagram proving it is no longer a potential problem in the future...the fix...?

I’m sorry, but in order to maintain our competitive advantage we can’t share the exact details of the changes. Please understand that in spite of extensive testing, undetected issues can exist. The problem with our device went undetected during testing because the test trucks were driven daily. Also, since the body control module is what was using the power, we didn’t see this when we checked the draw on our device.

 

It is rare that a manufacturer offers unsolicited replacements upon discovering an issue. We hope that the way we handled the situation demonstrates our level of commitment to our customers. If you would like to discuss further please contact us at [email protected].

  • Like 4
Posted

Are you positive the problem has been corrected? How long did you let a truck sit in order to test?

Posted
4 minutes ago, BBrutus said:

Are you positive the problem has been corrected? How long did you let a truck sit in order to test?

We are confident it is fixed. This was a very specific problem of the BCM not sleeping and drawing power. After 10 minutes the BCM either sleeps, or it does not. We compared baseline readings at the battery with and without the old device installed. The difference was visible. With the updated device, there is no difference. The device is no longer keeping the BCM from sleeping.


Letting test trucks sit for an extended period of time was unnecessary in this situation.

Posted (edited)

Mine is the updated version- everything works perfectly.  Not only did they send me a replacement, they also emailed me to make sure it was working properly and that I was happy. 

 

Great customer service from a great company imo. 

 

Shit happens.  They made it right, and quickly. 

Edited by Limelight
  • Like 1
Posted (edited)
On 6/13/2019 at 8:41 PM, Jessica Lambert said:

I’m sorry, but in order to maintain our competitive advantage we can’t share the exact details of the changes. Please understand that in spite of extensive testing, undetected issues can exist. The problem with our device went undetected during testing because the test trucks were driven daily. Also, since the body control module is what was using the power, we didn’t see this when we checked the draw on our device.

 

It is rare that a manufacturer offers unsolicited replacements upon discovering an issue. We hope that the way we handled the situation demonstrates our level of commitment to our customers. If you would like to discuss further please contact us at [email protected].

Dang, I wasn't even in the market for one of these but the way you handled the whole issue makes me want to buy one just to support y'all.  How hard is the install.  Are there instructions?  I'll just YouTube it if needed or what not but was just curious as I'm not to keen on modifying my 1 month old truck yet.  

Edited by Philipgonzales3
  • Like 2

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Forum Statistics

    250.5k
    Total Topics
    2.7m
    Total Posts
  • Member Statistics

    342,947
    Total Members
    8,960
    Most Online
    Sothpaw27
    Newest Member
    Sothpaw27
    Joined
  • Who's Online   2 Members, 0 Anonymous, 445 Guests (See full list)


  • Latest Articles

  • Posts

    • www.enginelabs.com/news/what-i-learned-today-bearing-clearances-vs-oil-viscosities/     www.enginelabs.com/news/oil-viscosity-can-the-numbers-be-misleading/ The Big Lie… Coming full circle to the reason Lake discusses the Porsche engines in particular. Based on the 2000 samples in the SPEEDiagnostix database, increasing the oil viscosity in these engines, even those run on the track, showed no significant difference in results.   The smoking gun was in the oil chemistry. That is where the data shows higher instances of more wear. Molybdenum was the key; the higher the amount, the less the wear. Speed postulates that higher viscosity oils have more thickeners to artificially inflate their viscosity numbers. These thickeners lose viscosity under shear, and the result is that not all oils of the same viscosity have the same shear stability.   Having enough viscosity is the most important characteristic, but according to Speed, once that required viscosity level is reached, additive chemistry matters more than additional viscosity. Speed also states, oil pressure problems on the racetrack aren’t a viscosity problem; it’s an oiling system problem. Running a thicker oil is just a band-aid for an underlying oiling system problem.
    • Can it still be Assembled II?   Viscosity on the decline by various means. Heat on the rise making that worse. Engine RPM in the tank. Smaller motors with more boost trying to emulate an electric motor. Full torque, zero rpm. Then we will triple the OCI. Argh.    But wait....there is more. LSPI has pushed a shift from Ca to Mg and as that cost more PLUS the run to lower sulfur compounds the TBN is moving in the wrong direction for the increased OCI's demanded.    That not being enough to placate a demand for a parameter they can't measure the other sulfur bearing compounds are also under attack. That would be zinc and phosphorus sulfonate compounds. To some degree those are being replaced with boron esters and others, i.e. titanium ect. All of which have shorter service lives. And there there is the "Secrete Sauce" marketing for AW adds that 'Can't be detected by UOA's" but trust me because I (the blenders) never ever lie.    Spoiler alert; ALL additives are sacrificial! Smaller amounts of the old blended with less robust versions of the new do not equal longer service lives. So what are the blenders recommending? Wait for it.......   MOVING THE GOAL POSTS! OMG      Let's declare the long standing TAN/TBN crossover irrelevant and tell people that soot is a great 'graphite' based lubricant which can aid tribo films. Wait, what? Let's declare that the standards used for oxidation and nitration were to conservative and can be expanded. Let's tell them that because GDI fuel dilution, although being a VISCOSITY KILLER and an acid generator is actually okay because we have better base oils that limit viscosity failure limits. (Said knowing this is measured in fractions of a centipoise and in bases not commonly used in shelf oils)   Lying from the heart is not just the new normal but we have a public, a very young public, that is so ignorant of the facts and so sure of their "RESEARCH" into AI driven models base in regurgitated  instead of scientific research based unvarnished, peer reviewed FACTS that the incoming guard is loosing their grip on reality and the OEM's are tickled pink while the blends bend the knee.    You have an ever limited set of tools to work with. And sooner or later those will be taken from you as the API and the EPA strangle the last remaining fluids from the system. What you have left is your wits. If you care to use them.    At some point in the very near future it will not longer be possible to do "What is best for the machine", and be replaced with "The best you have access too". You WILL be rewarded with half the life and twice the cost. That isn't that hard to predict.         
    • I trust you saw the other comment where he knew what he was talking about !. Yes, these darned newer vehicles with all their so smart they are stupid technology, goes and drains the battery down. As you might see my other comment, I installed a Noco 5 battery tender under the hood and at this point still have the cord routed so I have to lift the hood and then plug it in but am typically parked in a garage or a shed so its not risking the engine hood in the wind. That way I am assured or hopefully so of not finding I have a battery drawn down and can't even start the truck and that also damages the battery to draw it down too far. 
    • I guess no surprise my guesses were wrong !, at least now I know if I ever happen to see it grayed out in my own truck as to what is going on.    I never happened to catch my truck with it grayed out, it seemed every time I would test to see if there was an update it never found anything and yet more than once I would check to see if there was an update and there was nothing, then a day later or even that same morning I would drive to town and after more than one engine shut down in town as I did my errands it would pop up that there is an update now ready to install and the only place I have a connection to the internet is at home by wifi so its not as if it grabbed the download while driving. I don't trust these new vehicles due to all the crap they can decide to do while sitting for some days not running and run the battery down so most of the time if I know the truck will sit for a few days I plug in the battery tender I have mounted under the hood and so the only time the truck must have downloaded software was when it was sitting in the garage where the signal is awful but I have that tender plugged in and somehow it managed to download it. I honestly detest all this crap, way to easy to leave a person stranded.    Since I don't trust any of it I don't do the install of the already downloaded software until I get home and sometimes have even sat in the truck to watch what its doing as its going through the process to its conclusion as its not like it is set up that it will tell you the next time you fire up the engine that the update that was initialed actually installed or installed properly. Yes I can go into the updates and see the list. After I go through the install where I feel its safe to do so in case it breaks down as a result, I will plug in the battery tender after the fact to recharge as I don't know how much power its taking just to do the install and that can take a while for it to install. 
    • Thanks for the reply. All settings were correct and the engine was off, as it was supposed to be. It turned out to be something simple. I took a drive for about an hour. I must have had a low battery without knowing it. The voltage gauge on the display looked ok. At the end of my drive, I shut off the engine and the update prompt came up and it updated normally. It’s ironic because one of the features of the update is a reduction of battery drain. 
  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...