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Black bear tune update

cmysstailights
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cmysstailights Enthusiast

cmysstailights

Posted
Posted

Has any one else had to wait over a month for a tune update. Make me wonder if i should go another route when i do the supercharger.

 

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tenscourts Enthusiast

tenscourts

Posted
Posted

Has any one else had to wait over a month for a tune update. Make me wonder if i should go another route when i do the supercharger.
 
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flyingfool Senior Enthusiast

flyingfool

Posted
Posted (edited)

efi Line might have better service, Black bear uses this for thiere software , so you should be able to update from the EFI live guys , you are dealing with an Austrailian company thats probably locked down under Tier 3/4 marshall law. nothing moves.!

 

try HP tuners is local based made and supported in 'Merica!

Edited by flyingfool
CamGTP Senior Enthusiast

CamGTP

Posted
Posted (edited)

Look somewhere else when the supercharger comes.

Edited by CamGTP
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xSHIFTxNASTYx Enthusiast

xSHIFTxNASTYx

Posted
Posted

It takes about a month for them to get back to me the way their backlog is right now. They go by oldest email sent and work towards current, so if you send another email, that sends you back to the top of the current list and even further down their "backlog". Not the best practice IMO but it must work for them if they stay busy. Have to be patient, I guess, or like other say, switch to HP Tuners and learn to do it yourself in their suite.

tenscourts Enthusiast

tenscourts

Posted
Posted
It takes about a month for them to get back to me the way their backlog is right now. They go by oldest email sent and work towards current, so if you send another email, that sends you back to the top of the current list and even further down their "backlog". Not the best practice IMO but it must work for them if they stay busy. Have to be patient, I guess, or like other say, switch to HP Tuners and learn to do it yourself in their suite.
I posted a link to a thread I started previously up above. BBP posted and said sending emails didn't affect your spot in the to do list. It only affected how quickly they answered your email if you send additional information or questions. They did acknowledge the lon wait times.

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xSHIFTxNASTYx Enthusiast

xSHIFTxNASTYx

Posted
Posted
13 minutes ago, tenscourts said:

I posted a link to a thread I started previously up above. BBP posted and said sending emails didn't affect your spot in the to do list. It only affected how quickly they answered your email if you send additional information or questions. They did acknowledge the lon wait times.

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Oh. Okay. I stand corrected then. I didn't actually read the article so my fault.

tenscourts Enthusiast

tenscourts

Posted
Posted
Oh. Okay. I stand corrected then. I didn't actually read the article so my fault.
I submitted my request August 10th and got my files back on September 21st. I have no idea how long the wait is right now.

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dieselfan1 Senior Enthusiast

dieselfan1

Posted
Posted

That's too long to wait
Hire more help.


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  • 3 weeks later...
Forace2018 Enthusiast

Forace2018

Posted
Posted

I used Diablew tune, and have been for a couple of years and Lew is the best for questions and turnaround for your tunes or updates.  Just my $.02. Waiting a month would not work well for me.

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