Radio won’t turn off!!

[pieman16]

I have the same issue. I have a 2020 1500 silverado. It started right after my last dealer visit a few weeks ago.

[Plympat]

Same issue.  2020 GMC 3500 Denali.  Went to “update software” but button is greyed out, says not a good time, try later.  Anybody found a fix?  Does updating resolve this?

 

Follow-up: a few days later apparently a “good time” finally arrived, my update button came back to life, software updated, back to normal radio operation.  

Edited May 25, 2022 by Plympat
Update

[Sdkappy]

Trust me…….it’s an update!!!

[Rob256]

My truck is a 2018, did it for the first time this week, i know last week i was told it updated, now having trouble, i assume from the update. The radio will not cut off, i have to remove the battery cable to get it to reset,  

[Jus Cruisin]

27 minutes ago, Rob256 said:

My truck is a 2018, did it for the first time this week, i know last week i was told it updated, now having trouble, i assume from the update. The radio will not cut off, i have to remove the battery cable to get it to reset,  

You might want to post this in your generation section. 

[Tara J. Brehmer]

I just got a new 2025 silverado and about 20% of the time the radio won't shut off after you turn the truck off and open the door. There is no way to get the radio to turn off other than maybe disconnecting the battery. The on/off button won't work. Opening all the doors and shutting them doesn't work. All I can do is lock the doors and go in the house. Eventually it quits playing. I'm not very happy about this

[newdude]

1 hour ago, Tara J. Brehmer said:

I just got a new 2025 silverado and about 20% of the time the radio won't shut off after you turn the truck off and open the door. There is no way to get the radio to turn off other than maybe disconnecting the battery. The on/off button won't work. Opening all the doors and shutting them doesn't work. All I can do is lock the doors and go in the house. Eventually it quits playing. I'm not very happy about this

 

 

Try hard rebooting the radio.  If you have the big 13 inch screen, vehicle on or running, press and hold the phone end call button that's on the right side of the steering wheel for 15 seconds.

 

[Mpeckmann]

I bought 2024 GMC Sierra Elevation. I bought used just a month ago. Radio has always turned off when I open the door. Now it stays on. I have to power down the radio. It did show it had an update. I pushed the update but it is still staying on. What is the fix?

 

[Borntorun]

I’m having the same problem as mentioned above with my 2024 GMC Sierra.I  looked for updates nothing new and previous was March 2. I tried rebooting using button on steering wheel same thing happened  with radio so I tried a second reboot and right after second reboot I got an update now so I tapped to do update now. After update radio goes off when I turn off Sierra and open door . I went back to see what showed in the previous update area and only showed the March 2 update. I was going to post new  update tile / number. I will check again tomorrow or the next day and if there’s a new tile or number I will update my port with new info.

 

This just started happening in the last few days. I have had the Sierra for about a year  with know problems. 

Update 6-1-25 I took my truck for quick ride this morning and when I parked in driveway I got a message for new update so I did update . When I restarted after update and then turned off radio went off when I opened driver door.  So not sure if it was the two reboots I did yesterday or the new update done today but so far radio turns off properly . 

Edited June 1, 2025 by Borntorun