‘25 Silverado purchase- back to dealership for bumper/radio issue

bamafan76 · July 13, 2025

Purchased ‘25 Silverado Tuesday, during walkthrough found the bumper trim where it meets the grill was pushed out a bit in the middle, brought it back yesterday to have fixed. They have n identical truck to the one I bought on the lot and confirmed the bumper wasn’t pulled away so I know it isn’t normal. On Friday getting into the truck, no audio from unit, turn signal clicked, etc. Turned radio off/on, truck off/on, no luck. Got in it for lunch and leaving work, audio reappeared. Started it up Saturday to bring to dealer, no audio again. Service advisor tells me known issue, tries restart by holding microphone button, still no audio, so they’ll look into that too. The good thing is I have a video I shared with the Sales Manager Friday when it happened first. I thought more on if this coincided with me setting up Apple CarPlay on my drive home Thursday from work since this started Friday. I first paired my phone Bluetooth, then Apple CarPlay, wondering if that had something to do with this. Anyway, disappointing to learn of a “known issue” before I made the purchase. My hope is this isn’t a start to regret.

Atlas · July 25, 2025

The trim issue sounds minor. Did it get fixed?

Hopefully this isn't the start of a finicky relationship with your infotainment system. In my experience, once you get it figured out, it should be fine.

bamafan76 · July 26, 2025

On 7/25/2025 at 10:47 AM, Atlas said:

The trim issue sounds minor. Did it get fixed?

Hopefully this isn't the start of a finicky relationship with your infotainment system. In my experience, once you get it figured out, it should be fine.

I was able to get the bumper trim resolved, the radio is working but I haven’t reconnected it to wireless CarPlay yet. I did have a rattle in the driver door panel between the door and dash, they seem to simply remove and reinstall the door panel but the rattle is still there. It happens when the sun heats up the cab, clearly its plastic expanding. When it happens I can slide my hand between the door and dash and it stops. I can also push on the door panel at it stops.

woody stevenson · July 29, 2025

I had a 2019 tb and the radio worked most of the time, no audio at times, have now a rst 2024 n already had the radio replaced for no audio , mechanic said these radios are trash, have to agree

bamafan76 · August 3, 2025

I’m taking mine back to the dealership Monday as the rattle continues in the door panel and the front bumper trim that was supposedly fixed has now separated again. Haven’t even had it in one month and I’m bringing it back for two issues that were “resolved“ a couple of weeks back.

GMCustomerService · August 3, 2025

19 hours ago, bamafan76 said:

I’m taking mine back to the dealership Monday as the rattle continues in the door panel and the front bumper trim that was supposedly fixed has now separated again. Haven’t even had it in one month and I’m bringing it back for two issues that were “resolved“ a couple of weeks back.

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bamafan76 · August 17, 2025

Well here I am 2 weeks later and still no truck. The dealership has not initiated an update despite me texting and emailing the service advisor. The one time I did speak with the SA was me calling him, and was told my truck was at the body shop and that he’d call me that afternoon with an update (I’m still waiting…). The body shop called me last Wednesday and initially made it seem this “flexing” in the bumper is seen on other Silverado’s, but there was an identical truck to mine on the dealership lot and the first time I brought it in, the salesperson and I walked the it wasn’t like this. I tried calling the body shop back Friday for an update and the guy told me he’d call me right back, still waiting for that call too.

Tomorrow makes 40 days since I purchased and 19 total days back at the dealer for the same repeat issues. This is my 4th GM vehicle and will likely be the last after this. How disappointing.

newdude · August 17, 2025

1 hour ago, bamafan76 said:

Well here I am 2 weeks later and still no truck. The dealership has not initiated an update despite me texting and emailing the service advisor. The one time I did speak with the SA was me calling him, and was told my truck was at the body shop and that he’d call me that afternoon with an update (I’m still waiting…). The body shop called me last Wednesday and initially made it seem this “flexing” in the bumper is seen on other Silverado’s, but there was an identical truck to mine on the dealership lot and the first time I brought it in, the salesperson and I walked the it wasn’t like this. I tried calling the body shop back Friday for an update and the guy told me he’d call me right back, still waiting for that call too.

Tomorrow makes 40 days since I purchased and 19 total days back at the dealer for the same repeat issues. This is my 4th GM vehicle and will likely be the last after this. How disappointing.

This "flexing". Is it the body colored piece atop the bumper that runs under the grille? My 2022.5 had play there, I can walk the lot right now with brand new ones and I'd guarantee most of them have some play in that piece or they don't 100% sit completely flush to the grille.

bamafan76 · August 18, 2025

13 hours ago, newdude said:

This "flexing". Is it the body colored piece atop the bumper that runs under the grille? My 2022.5 had play there, I can walk the lot right now with brand new ones and I'd guarantee most of them have some play in that piece or they don't 100% sit completely flush to the grille.

Yes it is. An identical truck on the lot to mine when I bought it didn’t have this gap. I can’t believe this would be acceptable, especially considering how wide of a gap mine has. For a $45K+ truck I expect better. If I knew this would have been such a pain to resolve I wouldn’t have bought it knowing it was there before purchasing. And with my continued door rattle? Poor quality from GM.

bamafan76 · August 21, 2025

Yesterday the salesperson called and said my truck was ready after 2 weeks. Went by to pick it up, bumper looked good (although it did last time until after I picked it up so we will see), drove it out of the lot and the rattle still there. Turned right back around to the service department where a few service employees were standing around and put the keys on the desk and said “rattle is still there.” One guy said he drove it and didn’t hear it so he took a ride with me to which I pointed it out and how I’ve identified where on the door panel it is and by pressing on the area it stops. I told him I emailed the service advisor 2 videos with the rattle and where I was pressing to stop it. Now it’s in for the 3rd time as a brand new purchase for the same rattle. Aggravating, disgusted, and disappointed that almost 50% of ownership since July 8 it’s been at the dealership…

bamafan76 · August 30, 2025

After more than 3 weeks at the dealership, I finally picked up my truck. So far the bumper hasn’t shown any gaps (it was a week or so after the 1st time before it reappeared), and they put a dampener (their words) in the driver door to eliminate the rattle. Time here will also tell.

But, this afternoon when starting my truck, the “no audio” issue happened. Tried the reset by holding the end call button, didn’t work. I do wonder if it’s Apple CarPlay related although I’m using wired, not wireless as I was the first time the “no audio” issue appeared.

Nonetheless, 28 of 48 days of owning, 58%, has been in service… not a great experience GM. I even emailed the GM of the dealership and heard nothing. Pretty sad.

2016 Sierra Owner · September 1, 2025

On 8/29/2025 at 9:32 PM, bamafan76 said:

After more than 3 weeks at the dealership, I finally picked up my truck. So far the bumper hasn’t shown any gaps (it was a week or so after the 1st time before it reappeared), and they put a dampener (their words) in the driver door to eliminate the rattle. Time here will also tell.

But, this afternoon when starting my truck, the “no audio” issue happened. Tried the reset by holding the end call button, didn’t work. I do wonder if it’s Apple CarPlay related although I’m using wired, not wireless as I was the first time the “no audio” issue appeared.

Nonetheless, 28 of 48 days of owning, 58%, has been in service… not a great experience GM. I even emailed the GM of the dealership and heard nothing. Pretty sad.

Maybe look up your states lemon laws or consult with a lawyer in that field. It doesn't look like anything they do to the truck at this point is going to make you happy with it.

bamafan76 · September 2, 2025

I’ve owned 4 GM vehicles including a Sierra, Suburban, Silverado, and now another Silverado and didn’t have the quality issues this one does being brand new. Is it lemon law worthy? No. Am I disappointed having quality issues being brand new? Yes. Am I more aggravated the dealership I bought it from had it in their service department almost a month? Yes. I’ll simply hope I have no more issues and if so definitely won’t be using this particular dealership. The only reason I’ve brought it back to them a 2nd time was the bumper gap to grille issue was identified as I did the walk through before purchasing and the sales manager said they’ll take care of it, so they owed that to me. Little did I know they’d be nonchalant about taking care of it despite it being a new purchase. Again, lessons learned.

Edited September 2, 2025 by bamafan76

bamafan76 · May 18

Well I’m back after 10 months of ownership and the audio issue continues. In February I tried another dealership and showed them the videos I took when there was no audio. The service advisor pulled the VIN, said there was a bulletin on it (said he wondered why the selling dealership didn’t do this) and needed to replace the amplifier. Brought it in, had it replaced, thought all would be good. About 2 weeks ago, same thing happened, and also today. Tried the reset holding the steering wheel button to no avail. This would be the fifth time bringing it back…I wish I knew if there was a loose ground or something causing this, I’m really fed up with this.