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Dang Dealer :(

Brian2015

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CounterMeasure Enthusiast

CounterMeasure

Posted
Posted

KARNUT, on 01 Mar 2017 - 11:46 AM, said:

 

Every vehicle I own has factory uv protection with or without tint, wonder if your paying for something you already have. Same with eyebrow tint, came with my rides from the factory. Look at the writing on your windshield.

 

 

 

 

I am not paying for anything, as I haven't done any of that. I was simply pointing out that tint or film on the windshield is not "ill eagle" as you said. :)

 

That said, my Denali does not have any type of tint in the glass like some of my older vehicles have had.

Black Denali Canada Enthusiast

Black Denali Canada

Posted
Posted

KARNUT, on 01 Mar 2017 - 11:46 AM, said:

 

Every vehicle I own has factory uv protection with or without tint, wonder if your paying for something you already have. Same with eyebrow tint, came with my rides from the factory. Look at the writing on your windshield.

 

 

 

 

I am not paying for anything, as I haven't done any of that. I was simply pointing out that tint or film on the windshield is not "ill eagle" as you said. :)

 

That said, my Denali does not have any type of tint in the glass like some of my older vehicles have had.

8ff4c973fdafd6d8a8e2505f41bca214.jpg

 

Yup my Denali didn't have any "brow" tint either. I added it as I like the way it looks and because it's my truck and I think it looks good lol.

 

Like many have said, go in and talk to them, they will fix it.

 

 

Sent from my iPhone using Tapatalk

KARNUT Senior Enthusiast

KARNUT

Posted
Posted

8ff4c973fdafd6d8a8e2505f41bca214.jpg

 

Yup my Denali didn't have any "brow" tint either. I added it as I like the way it looks and because it's my truck and I think it looks good lol.

 

Like many have said, go in and talk to them, they will fix it.

 

 

Sent from my iPhone using Tapatalk

Just clarify I said not allowed. Good luck
07Softail Senior Enthusiast

07Softail

Posted
Posted

 

They must sleep in on the West Coast :rollin:

All the dealerships around me open at 0700 or 0730 ...

Yeah remember they smoke weed out yonder!

 

RT

Brian2015 Enthusiast

Brian2015

Posted
  • Author
Posted

My front windshield has a tint strip across the top, not the whole windshield.

 

Below is the issue at hand.

 

So I arrived at the dealer at 0650hrs and spoke with a service writer. I told him that this isn't a big deal, accidents happen, I'm certain the tech didn't realize the razor would cut the tint like that...but I was a little concerned that he/she just trimmed the tint, slapped a sticker over the bare spot and sent the truck out. The service writer looked at it and said "oh yeah I see what you mean, I want to take care of this but I need the service manager's approval and I want him to see this". The service manager took one look at and was very apologetic. I was very apathetic towards the tech who I'm sure felt bad but didn't want to get in trouble. So the service manager asked how I would like to handle having the tint replaced, they could do it or I could have it done and give them the bill. They handled the situation perfectly. Monday after work my tint guy is going to redo the strip and give me an invoice. I really feel bad for the tech, I just hope they don't hammer him/her too hard.

post-155440-0-39248900-1488413647_thumb.jpg

post-155440-0-10932500-1488413666_thumb.jpg

post-155440-0-39248900-1488413647_thumb.jpg

post-155440-0-10932500-1488413666_thumb.jpg

post-155440-0-39248900-1488413647_thumb.jpg

post-155440-0-10932500-1488413666_thumb.jpg

post-155440-0-39248900-1488413647_thumb.jpg

post-155440-0-10932500-1488413666_thumb.jpg

KARNUT Senior Enthusiast

KARNUT

Posted
Posted

If he had owned up to it he could have passed it off as a accidental rip when removing the old sticker.

RHStansbury Enthusiast

RHStansbury

Posted
Posted

My front windshield has a tint strip across the top, not the whole windshield.

 

Below is the issue at hand.

 

So I arrived at the dealer at 0650hrs and spoke with a service writer. I told him that this isn't a big deal, accidents happen, I'm certain the tech didn't realize the razor would cut the tint like that...but I was a little concerned that he/she just trimmed the tint, slapped a sticker over the bare spot and sent the truck out. The service writer looked at it and said "oh yeah I see what you mean, I want to take care of this but I need the service manager's approval and I want him to see this". The service manager took one look at and was very apologetic. I was very apathetic towards the tech who I'm sure felt bad but didn't want to get in trouble. So the service manager asked how I would like to handle having the tint replaced, they could do it or I could have it done and give them the bill. They handled the situation perfectly. Monday after work my tint guy is going to redo the strip and give me an invoice. I really feel bad for the tech, I just hope they don't hammer him/her too hard.

 

Yikes, that's certainly more than a small nick, I'd have been upset too.

 

That said, the way you handled it is probably a huge reason why they handled things the way they did. Unfortunately, too many people out there these days think that yelling and screaming is the way to get your way. Kudos to all involved for handling this like adults.

jimmyboy8301 Senior Enthusiast

jimmyboy8301

Posted
Posted

My front windshield has a tint strip across the top, not the whole windshield.

 

Below is the issue at hand.

 

So I arrived at the dealer at 0650hrs and spoke with a service writer. I told him that this isn't a big deal, accidents happen, I'm certain the tech didn't realize the razor would cut the tint like that...but I was a little concerned that he/she just trimmed the tint, slapped a sticker over the bare spot and sent the truck out. The service writer looked at it and said "oh yeah I see what you mean, I want to take care of this but I need the service manager's approval and I want him to see this". The service manager took one look at and was very apologetic. I was very apathetic towards the tech who I'm sure felt bad but didn't want to get in trouble. So the service manager asked how I would like to handle having the tint replaced, they could do it or I could have it done and give them the bill. They handled the situation perfectly. Monday after work my tint guy is going to redo the strip and give me an invoice. I really feel bad for the tech, I just hope they don't hammer him/her too hard.

glad the dealer is doing their part. I wouldn't feel too bad for the tech since he was sneaky about what he did. I'd have respected him if he "manned" up.

 

 

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Brian2015 Enthusiast

Brian2015

Posted
  • Author
Posted

Funny thing, when they replaced my driver seat base, the tech left his Snap On 18v compact impact driver in my back seat. I found it a day later, called the dealer to let them know, returned it the following day. When I took it in the techs were really nice, mostly all young (20's), and appreciative I returned the wrench. Karma....you know what I mean? Do the right thing.... I guess they, or at least one of them, didn't pick up on that message.

 

No worries, it's going to be fixed Monday :)

JimCost2014 Senior Enthusiast

JimCost2014

Posted
Posted

Funny thing, when they replaced my driver seat base, the tech left his Snap On 18v compact impact driver in my back seat. I found it a day later, called the dealer to let them know, returned it the following day. When I took it in the techs were really nice, mostly all young (20's), and appreciative I returned the wrench. Karma....you know what I mean? Do the right thing.... I guess they, or at least one of them, didn't pick up on that message.

No worries, it's going to be fixed Monday :)

nice story with a good ending.
2016 Sierra Owner Senior Enthusiast

2016 Sierra Owner

Posted
Posted

That's why I go to our local Chevy dealer quick lube for my oil changes. I pull in and don't even get out of the truck while they are servicing it. Glad they owned up to it and fixed the problem. I had a warranty issue on one of my older trucks. While lifting it up it slipped off the lift doing slight damage to the very bottom edge of the cab. The service writer came and got me to show the damage and tell me it would be fixed at no charge. It was in a spot I probably never would have noticed if they had of just let it go.

Doobs41378 Enthusiast

Doobs41378

Posted
Posted

 

They must sleep in on the West Coast :rollin:

All the dealerships around me open at 0700 or 0730 ...

Same here with the oil change side opening at 5:30 am :)

aaronarf Enthusiast

aaronarf

Posted
Posted

My front windshield has a tint strip across the top, not the whole windshield.

 

Below is the issue at hand.

 

So I arrived at the dealer at 0650hrs and spoke with a service writer. I told him that this isn't a big deal, accidents happen, I'm certain the tech didn't realize the razor would cut the tint like that...but I was a little concerned that he/she just trimmed the tint, slapped a sticker over the bare spot and sent the truck out. The service writer looked at it and said "oh yeah I see what you mean, I want to take care of this but I need the service manager's approval and I want him to see this". The service manager took one look at and was very apologetic. I was very apathetic towards the tech who I'm sure felt bad but didn't want to get in trouble. So the service manager asked how I would like to handle having the tint replaced, they could do it or I could have it done and give them the bill. They handled the situation perfectly. Monday after work my tint guy is going to redo the strip and give me an invoice. I really feel bad for the tech, I just hope they don't hammer him/her too hard.

 

 

HAHAHA...like did he really think that wasn't going to get noticed??

 

And....no such thing as a free oil change! I'd gladly take torn up tint over forgetting to put oil back in. I never go to the dealer unless absolutely necessary...even then I hate it.

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