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Wireless charging

jrhoyt84
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NorCalSLT Enthusiast

NorCalSLT

Posted
Posted

Went to the dealer yesterday to have them install the revised 2017 module.
Didn't fix anything, same exact situation.

Will be calling GM customer care back and continuing to pursue this.
Will continue to update here.

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Ed36rgz71
Ed36rgz71

Have S8+ with a case did this quick and easy just flip the rubber part and you're good to go    

8lugCT
8lugCT

Because the charger is positioned toward the back, and with the way the pad is, the bumper on the backside pushes the phone forward away from the charger. So reversing the mat allows the phone to be p

David Ulbrich
David Ulbrich

The 2018 works just fine with my iPhone X.  I just went to the dealership and tested it out.  I got the part number for the 2018 wireless charger module which is 13507652.  The parts guy said that it

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jhbrennan Enthusiast

jhbrennan

Posted
Posted
31 minutes ago, NorCalSLT said:

Went to the dealer yesterday to have them install the revised 2017 module.
Didn't fix anything, same exact situation.

Will be calling GM customer care back and continuing to pursue this.
Will continue to update here.

What were the part numbers listed on the service order?

lapoolboy Senior Enthusiast

lapoolboy

Posted
Posted
3 hours ago, NorCalSLT said:

Went to the dealer yesterday to have them install the revised 2017 module.
Didn't fix anything, same exact situation.

Will be calling GM customer care back and continuing to pursue this.
Will continue to update here.

You are one patient man!  My time and aggravation is worth more than the 100 bucks I spent on the dang thing.  

 

By the way, there is no "revised 2017 module".  

NorCalSLT Enthusiast

NorCalSLT

Posted
Posted (edited)

Original 2017 module is part # 23248791.

Revised 2017 module that was installed under warranty is part # 84162497.
2018 module I've been requesting is part # 13521066.


The 2017 Escalade's are having the same problem and using 13521066 as their replacements as well.
http://www.cadillacforums.com/forums/cadillac-escalade-esv-forum-2015/1009889-new-iphone-8-x-wont-charge-10.html

 

Edited by NorCalSLT
NorCalSLT Enthusiast

NorCalSLT

Posted
Posted (edited)

http://gmauthority.com/blog/2017/11/general-motors-chevrolet-buick-gmc-cadillac-iphone-8-and-iphone-x-wireless-charging-compatibility/

"We dug deeper and found out that the charging pads on GM vehicles support both of the wireless charging standards: Qi and PowerMat. But it seems that GM’s implementation of Qi is not complete. Though we haven’t confirmed this, we assume that the incompatibility is the result of GM rushing the technology to market in order to be the first automaker to have cars with wireless charging. In doing so, it seems that the automaker used an early or incomplete spec of the Qi standard.

Adding some insult to injury, it doesn’t appear that this is an issue that can be fixed with a software update. Instead, it’s a hardware limitation that will live on with the vehicles forever."

Open the owners manual and you will see GMC claimed our vehicles were QI spec when sold.
They then created an approved devices list to try and cover themselves retroactively at the beginning of 2018.
GMC marketed our vehicles as Qi compatible but yet Apple has said they dont meet Qi compatibility standards.

https://support.apple.com/en-us/HT208148
"The implementations of wireless charging in 2017 and earlier models from Buick, Cadillac, Chevrolet, and GMC do not meet the requirements for Qi certification. These models do not work with iPhone X, iPhone 8, and iPhone 8 Plus. "

Class action litigation seems quite possible.

Edited by NorCalSLT
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NorCalSLT Enthusiast

NorCalSLT

Posted
Posted (edited)
16 minutes ago, jhbrennan said:

Come on man - seriously?

Certainly, its called consumer fraud and deceptive marketing.
You claim something in order to sell a product, then it better be true.


Not many vehicles owners have the mindset or time to pursue things like this, but how great would it be if litigation resulted in all 2017 GMC owners receiving notice in the mail and getting a direct, hassle free replacement that actually works as advertised.
Its not right that so many people get screwed because no one will take the time to address a legitimate issue.
Consider that this topic has 32,000 viewings and growing and are mostly only Sierra owners, GM did this across the board on all 2017 models.
Not everyone uses forums either. How many people across the US have gotten the short end of the stick here? Alot.
 

Edited by NorCalSLT
MRL_Sierra16 Enthusiast

MRL_Sierra16

Posted
Posted (edited)

Class action. Really? Come on man. Spend the hundred and save yourself the frustration and aggravation. No attorney is going to touch something with no possibility of a monster payout. To each his/her own though. Sue on my GM brother. 

Edited by MRL_Sierra16
jhbrennan Enthusiast

jhbrennan

Posted
Posted
6 hours ago, Tahoe02 said:

Removed the module battery on my 2017 and it works perfect on my iphone 8, took about 10 minutes.

What "module battery"?  What did you do to get it to work?

lapoolboy Senior Enthusiast

lapoolboy

Posted
Posted (edited)
10 hours ago, NorCalSLT said:

Class action litigation seems quite possible.

Oh geez.  GM would find a thousand loopholes to skate around responsibility; i.e. blaming it on the phone manufacturer for changing specs, software, design, etc.  They could even claim protective cases impede the charging.  There are WAY too many variables at play here to prove GM knowingly prevented some vehicles and/or phones from charging properly.

 

Perhaps you'd find quicker satisfaction by setting up a GoFundMe so you can buy a module.  Hell, if all of us who've told you to buy one and move on contributes just a couple bucks, you'd have one by now! :thumbs:

Edited by lapoolboy
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Tahoe02 Enthusiast

Tahoe02

Posted
Posted (edited)

jhbrennan, there are directions with pictures in one of the threads but basically you open the console lid, remove the bottom cover, remove the module and open the module, remove the magnet, looks like tiny battery then reverse the procedure to put everything back together.

Edited by Tahoe02
left out magnet
jhbrennan Enthusiast

jhbrennan

Posted
Posted (edited)
54 minutes ago, Tahoe02 said:

jhbrennan, there are directions with pictures in one of the threads but basically you open the console lid, remove the bottom cover, remove the module and open the module, remove the tiny battery then reverse the procedure to put everything back together.

Thanks - but there is no tiny battery in the module...are you referring to the small magnet that sits in the middle of the coil?

Edited by jhbrennan
ntroglin Enthusiast

ntroglin

Posted
Posted
jhbrennan, there are directions with pictures in one of the threads but basically you open the console lid, remove the bottom cover, remove the module and open the module, remove the tiny battery then reverse the procedure to put everything back together.

 

There is no battery. So you mean the antenna that sits on top of the magnet and coil?

 

A lot of people, including me, removed that and still have the same issue

 

 

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