Wireless charging

acc412 · February 8, 2018

So as i sit here in the stealership getting some maintenance done (don't worry they had a special) i see a 2018 tahoe. I ask the sales rep if I can see if my phone will wirelessly charge. And guess what? IT DOES...

So it looks like i will be upgrading to the new charger but before i decide to shell out my hard earned money has anyone successfully gotten GM to replace this under warranty with the 2018 module?

Edited February 8, 2018 by acc412

MRL_Sierra16 · February 8, 2018

Good one. Let us know how that works out.

2017SierraSLT · February 8, 2018

A good argument to support this action are the prices of the modules:

2016-2017 module 23248791 List $252.78 Wholesale $161.38

2018 module 13521066 List $152.96 Wholesale $97.65

So... it is significantly cheaper for a much better operating part. Things that make you go hmmmmmmmmmmmmmmnnn.

Edited February 8, 2018 by 2017SierraSLT

BlkSS · February 8, 2018

On ‎2‎/‎6‎/‎2018 at 5:42 PM, mario64 said:

Could someone who has the new module (13521066) please let me know how much deeper/taller it is compared to last year's version? It looks to me like the connector slot sticks out an inch or so from the bottom. I'm looking to install into a 2017 Impala and there is some free space below the existing module but not too much. Thanks

The "body" portion of the new module is overall thinner than the previous module. The connector area, they are basically the same thickness/depth. Theoretically, it would fit as long as the "footprint" is the same as the original Impala module.

mario64 · February 8, 2018

11 minutes ago, BlkSS said:

The "body" portion of the new module is overall thinner than the previous module. The connector area, they are basically the same thickness/depth. Theoretically, it would fit as long as the "footprint" is the same as the original Impala module.

Thanks so much. I literally just received the module and it does indeed fit. Yay! Well, at least without the connector installed. Still waiting to receive my adapter harness from Phil

Hot Water Bob · February 9, 2018

On 2/8/2018 at 8:07 AM, Hot Water Bob said:

Thanks Phil. I am looking for a female end to make a single harness similar to what you have for my new 2018 charging module. If you have one you’d like to sell me, I would be happy to buy it.

Hi Phil

were you able to find one? Let me know how to connect with you to buy it-we could do something through PayPal?

thanks

mario64 · February 9, 2018

Got the harness today (thanks Phil) and found that everything fits and works perfectly. It was literally plug and play. This is on a 2017 Impala btw

pgamboa · February 9, 2018

Hi Phil
were you able to find one? Let me know how to connect with you to buy it-we could do something through PayPal?
thanks

This is what I have. This what you’re looking for?

Sent from my iPhone using Tapatalk

Hot Water Bob · February 10, 2018

3 hours ago, pgamboa said:

This is what I have. This what you’re looking for?

Sent from my iPhone using Tapatalk

I can’t tell from the picture but I need the female end that is the same as the 14-17 single coil charger as I want to make a harness up and have the male end for the new charger. Or if it is easier I can buy the whole harness from you but would like to do one or the other quickly. Thanks Phil

pgamboa · February 10, 2018

3 hours ago, Hot Water Bob said:

I can’t tell from the picture but I need the female end that is the same as the 14-17 single coil charger as I want to make a harness up and have the male end for the new charger. Or if it is easier I can buy the whole harness from you but would like to do one or the other quickly. Thanks Phil

I am out of stock of harnesses. Mouser has a 3-4 week lead time for more material.

Hot Water Bob · February 15, 2018

On 2/9/2018 at 5:19 PM, pgamboa said:

This is what I have. This what you’re looking for?

Sent from my iPhone using Tapatalk

Hi Phil. Yes-if this is the plug for the new module (#13521066).

MRL_Sierra16 · February 18, 2018

Got mine installed today. Was waiting for a warmish day. Worried about all the plastic being brittle and what not. First thanks to Phil for making the adapters. Made the process simple as heck. Also thanks to him for the reco on the pry tools to use. Second, it was an easy operation. Took 20 minutes and I was methodical about "prying" open the console. Everything fit back together like a glove. I have a Pelican Shield case. Thick and durable. Even worked with that and it sits at an angle because it's so big. It would flash on and off so I bought a smaller case so it would fit into the space provided. Very pleased with the new set up. My two cents.

NorCalSLT · February 20, 2018

I called GM Customer Care 1-800-462-8782.
I went to dealer and asked them to assess my wireless charging module as it has never worked for me, regardless of the phones used with or without cases, and both on and off of their approved list that was released January 2018.

(Even though the truck was sold in 2017, so retroactively becoming selective with approved devices? Like lol, what?)
They tested it and used EL-51755 Test Tool, a small tool that to my analysis is designed to sit a wireless receiver in just the right position completely flush with the charging mat in order to get a connection over the single coil, and which indicated the charging module was working properly.
I then asked two of the service men who had approved phones to place their phones in the charging mat. Neither worked, with or without cases.
I also walked them over to a 2018 same exact trim as mine, and had them replicate the process. The phones connected instantly, with or without cases and with plenty of variance in positioning.
While they understood the situation they had to deny replacing the module with a 2018, as per their official testing it was working as intended.
I informed them that while I understood they are following official process, there is clearly a valid issue at hand and would be contacting GM Customer Care.

I called GM CC and gave a detailed description as above.
Within 24 hours the agent assigned to my case returned my call, although I missed it.
Since they are closed weekends I returned the call today, and re-explained my situation. The agent was friendly, understanding, and said he would contact my local dealer.
Within 30 minutes a service man from my dealership called, said some GM department he wasn't familiar with was calling him telling him to approve "something with my phone".
I returned this call within 15 minutes. Unfortunately this conversation was a bit deferring in nature, the guy was a bit belligerent in asking if my phone was on the approved devices list, and made some other hostile comments, basically presenting a "not my problem" and "this is how it is" attitude.
He would be happy to replace it with a 2017 module, but when I specified 13521066 he got upset and stated to me that it was a 2018 part and as he told me before he couldn't order it.
I told him I would prefer to contact GM CC and clarify things.
I recontacted my agent at GM CC, updated him on the call with the dealer, and stated clearly that my intent is to have GMC provide for me, under warranty replacement, a 2018 module part # 13521066 and that I will install it myself as I am quite sure the servicemen would gripe about the harness plug being slightly different.
I simply want my vehicle to function as advertised, and it is also well within the bumper to bumper warranty (which covers electronics).

I will update as things progress.

NorCalSLT · February 20, 2018

Wanted to quote phil so he would see my request regarding harnesses.

Edited February 20, 2018 by NorCalSLT

NorCalSLT · February 20, 2018

On 2/9/2018 at 9:36 PM, pgamboa said:

I am out of stock of harnesses. Mouser has a 3-4 week lead time for more material.

Phil let me know when you have an adapter available again.
Whether I get a 2018 module out of pocket or under warranty this will definitely be replaced.
This should honestly be a recall for our trucks, very dishonest to advertise something and to become aware it isn't working and then even try to cover it up with an "Approved Devices" list post date.