Jump to content

Cooled Seats Fault 150 Miles Outside of Warranty

Rupes1990

Recommended Posts

Rupes1990 Enthusiast

Rupes1990

Posted
Posted

Hi All,

 

I recently purchased a 2016 Silverado which as of today has 36157 miles on the clock and just yesterday developed a problem with the left side cooled seat. When the cooled seat function is turned on, the blower motor is particularly loud (far louder than the drivers seat) and makes a whirring/grinding sound.

 

I took into my local dealer today and they rang me back 5 hours later to say that it was a fault with the blower motor in the seat and that they would not fix it under warranty, they would however do it at a discounted price of $525 plus tax. Now I understand that technically the bumper to bumper warranty has expired however, as a first time chevy customer, I am very disappointed that the fault will not be fixed as a gesture of goodwill noting that the vehicle is only 150 miles over warranty.

 

Please, does anyone have any advice on how to (a) pursue this further with Chevrolet or (b) provide guidance on how I may resolve the problem myself.

 

Thank you so much!

Omar Alvarado Enthusiast

Omar Alvarado

Posted
Posted

Go to Chevrolet.com n talk to them. They gave me a discount cause my truck started to act up. They told me to take it to the dealership and call chevy on the charges and they will lower it down.

 

mookdoc6 Senior Enthusiast

mookdoc6

Posted
Posted
54 minutes ago, Rupes1990 said:

Hi All,

 

I recently purchased a 2016 Silverado which as of today has 36157 miles on the clock and just yesterday developed a problem with the left side cooled seat. When the cooled seat function is turned on, the blower motor is particularly loud (far louder than the drivers seat) and makes a whirring/grinding sound.

 

I took into my local dealer today and they rang me back 5 hours later to say that it was a fault with the blower motor in the seat and that they would not fix it under warranty, they would however do it at a discounted price of $525 plus tax. Now I understand that technically the bumper to bumper warranty has expired however, as a first time chevy customer, I am very disappointed that the fault will not be fixed as a gesture of goodwill noting that the vehicle is only 150 miles over warranty.

 

Please, does anyone have any advice on how to (a) pursue this further with Chevrolet or (b) provide guidance on how I may resolve the problem myself.

 

Thank you so much!

Relax..Be cool...no Pun intended.  Your truck could have 300+ miles on it and Be sold BRAND NEW?  You as the driver have not put 36K miles on it.  Tell GM how fare that is when a cooled seat should last FAR PAST 36K.  If you talk to the correct people they should cover it especially if you bring other issues that needed attention and your not feeling the CHEVY VIBE or customer satisfaction at all.  GOOD LUCK....I think your going to come out OK

aseibel Senior Enthusiast

aseibel

Posted
Posted
5 minutes ago, mookdoc6 said:

Your truck could have 300+ miles on it and Be sold BRAND NEW?  You as the driver have not put 36K miles on it. 

I was going to say, check your paperwork to see what mileage was recorded at purchase. My yellow paper lists mileage at time of signed contract. Were you the first person to drive your truck, or take a test drive? Mine had 7 miles on it when I first got in, I'm guessing that was done immediately after building, but maybe 1 test drive. Either way, be nice and maybe they'll give you some wiggle room.

redwngr Senior Enthusiast

redwngr

Posted
Posted

Doesn't affect the argument any, but while the 15's were 'cooled', the '16 and newer pickups are just ventilated.

JimCost2014 Senior Enthusiast

JimCost2014

Posted
Posted
1 hour ago, Rupes1990 said:

Hi All,

 

I recently purchased a 2016 Silverado which as of today has 36157 miles on the clock and just yesterday developed a problem with the left side cooled seat. When the cooled seat function is turned on, the blower motor is particularly loud (far louder than the drivers seat) and makes a whirring/grinding sound.

 

I took into my local dealer today and they rang me back 5 hours later to say that it was a fault with the blower motor in the seat and that they would not fix it under warranty, they would however do it at a discounted price of $525 plus tax. Now I understand that technically the bumper to bumper warranty has expired however, as a first time chevy customer, I am very disappointed that the fault will not be fixed as a gesture of goodwill noting that the vehicle is only 150 miles over warranty.

 

Please, does anyone have any advice on how to (a) pursue this further with Chevrolet or (b) provide guidance on how I may resolve the problem myself.

 

Thank you so much!

Welcome to the site!

 

Did your truck happen to be CPO? If it was your warranty is extended past the normal 36/36.

Jerry's Denali Enthusiast

Jerry's Denali

Posted
Posted

Call GM, they will repair it.

I had 43000 on mine and they repaired my ventilated seat, covered everything. 

The service manager took care of it all, I didn't even have to call GM, he has discretion up to 48 months or 48k miles to offer "goodwill" repair.

Rupes1990 Enthusiast

Rupes1990

Posted
  • Author
Posted

Unfortunately the truck was not CPO otherwise I would definitely claim on the extended warranty.

 

I went to pick up the truck from the dealership's service center last night and explained how disappointed I was that they wouldn't cover the repair. They're answer was that there was nothing they could do and when I asked to speak to the customer service manager, the guy I was refereed to simply suggested that I go and quickly purchase an extended warranty. Way to have confidence in your brand Chevy!

 

I have spoken to GM's customer service center who said they would elevate it to a senior advisor and that I should be contacted within 3 business days. Unsure of whether I should try my luck at another dealer in the meantime?

mookdoc6 Senior Enthusiast

mookdoc6

Posted
Posted
1 hour ago, Rupes1990 said:

Unfortunately the truck was not CPO otherwise I would definitely claim on the extended warranty.

 

I went to pick up the truck from the dealership's service center last night and explained how disappointed I was that they wouldn't cover the repair. They're answer was that there was nothing they could do and when I asked to speak to the customer service manager, the guy I was refereed to simply suggested that I go and quickly purchase an extended warranty. Way to have confidence in your brand Chevy!

 

I have spoken to GM's customer service center who said they would elevate it to a senior advisor and that I should be contacted within 3 business days. Unsure of whether I should try my luck at another dealer in the meantime?

My dealer wouldn't even  question this nonsense~!  It would have already been fixed!  Play the game...be cool...You could have been on a "Family Vacation" and driving around on your "New" truck when the Blower died.  This is where you ended up for miles?  FIX THE GOD DAMB thing before I drive it through your vestibule!!!  Yes, I have made scenes at Dealerships where your "JAW" would drop!  I don't recommend it because now everybody has cell phones and start dialing immediately.....Anyway...you will get to a resolution because this is BS!

diyer2 Senior Enthusiast

diyer2

Posted
Posted

No matter what anyone says you are still at their discretion, dealer or GM.

 

:)

 

Donstar Senior Enthusiast

Donstar

Posted
Posted
On ‎2019‎-‎04‎-‎13 at 9:08 AM, Rupes1990 said:

 

I have spoken to GM's customer service center who said they would elevate it to a senior advisor and that I should be contacted within 3 business days. Unsure of whether I should try my luck at another dealer in the meantime?

Welcome to this forum!  Please keep us informed on how you're making out with this issue.  I think it would be difficult for another dealer to treat your claim differently now that it is on record.  However, I am optimistic that GM customer service will probably improve on the price you were originally quoted. You may wish to take your business elsewhere in the future.  I am guessing you didn't purchase your truck from this particular dealer.  

Ravenkeeper Senior Enthusiast

Ravenkeeper

Posted
Posted

When my '15 got totaled, over 52,000 miles, the cooled seats in it were still working.  Depending on how mechanically inclined you are, I would either find a junked or parted out compatible truck to yours, and swap seats, or get a new blower (if that's the issue) and replace it myself.

Archived

This topic is now archived and is closed to further replies.

Go to topic listing

  • Latest Articles

  • Posts

    • Atlas
      Gas Prices

      By Atlas · Posted

      $5.19 for regular...
    • Atlas
      Wow I'm in a pickle. (Broke down truck) and a story.

      By Atlas · Posted

      My office is slowly filling with Blazer parts. Getting ready to do the big bang of repairs. Intake (second time), water pump, radiator, hoses, and I'm going to re-seal the timing cover where someone went hog wild with silicone. Might as well, because I don't think that's done right.   There's a local tow yard that I didn't realize also has quite the inventory of junk vehicles. This is an old school junkyard. No waivers. Cash only, you were never here if anyone asks. Don't piss off the owner, or you'll end up in the back of one of those cars, headed for the shredder. And if you see something, don't snitch. Cars stacked double high, wasps nests, trip hazards and junk everywhere. I found a few little odds/ends for my Blazer. The $20 I spent was worth the experience alone. But I was never there. What yard?   I officially love/hate this truck. It's so out of my wheelhouse, roughest vehicle I've ever owned. Every. single. repair. -is so hard-fought, everything that can go wrong, goes wrong. Currently in a hate phase, and kind of wish I was closer to sending it down the road with a lucky new owner, to be honest. Preparing for the day when I tear into this thing...lots of pre-funk with Ibuprofen.   Rock Auto sent me a bad reman rear wiper motor. It was a bear to install. The tailgate in these things has about eleventy-billion fastners and pieces and things that need to be uninstalled/moved just to access the shoddy rear wiper motor. The casing on mine was cracked clean through, btw. Nice, GM, nice. SO I got this new motor installed, hit the switch, I see it wig-wag (without the arm installed) and think I'm golden. Reassemble everything. With the wiper arm installed I gave it one final test. Time to clean up and take the other half out to dinner, collect a paycheck, right?   Nope. I hear the plastic worm gear stripping as the arm hung up. Just like my broken motor. Weak/old and shredding itself internally. I can assist the arm and the range of motion is normal, and it parks correctly. It just doesn't have the poop to actually sweep the arm with a blade on it. Oh, hell. Turned the key off and shut the shop door behind me. I get to do that over again, too.
    • BlueV8
      AFM Disabler Question

      By BlueV8 · Posted

      A complete delete is the most thorough mechanical solution, but it is also major engine work. On a quiet truck that is still under extended warranty, opening the engine purely as prevention is difficult to justify. A plug-in disabler stops commanded cylinder deactivation, but it does not remove or repair the collapsible lifters, so it should not be treated as failure insurance. I would keep the oil full, document the maintenance, and have any persistent tick, misfire, or loss of power diagnosed promptly. If the engine eventually has to come apart, that is the logical time to compare an OEM-style repair with a complete delete. The right choice depends on the truck’s symptoms, warranty status, expected ownership period, and whether the engine already needs to be opened. We explain that decision in more detail here—full disclosure, this is our own guide: https://www.bluev8.com/blogs/news/do-you-actually-need-an-afm-disabler   One exception: some 2021 L82/L84 trucks have RPO YK9, meaning cylinder deactivation was already disabled in the factory ECM; on those trucks a plug-in disabler is redundant, although the AFM/DFM hardware remains inside the engine.
    • mark249
      Help purchasing a touch screen digitizer

      By mark249 · Posted

      Brought my 2015 Colorado into the dealership to check my touch screen issues, had that ghost touch thing happening. They said I needed a new touch screen and they could either order me one for $500. The lady at the service deck was nice enough to tell me I could order a touch screen online for less, she did stipulate that the touch screen had to be factory OEM, you can't pair an aftermarket screen to my radio seeing it was 2015, it had to be a GM factory OEM only. I found a few on Amazon and Ebay by the numbers on the back of the old screen, DJ080PA-01A GM# 22740886, Some said "OEM" in the description and others just said "Replacement". Would a replacement be the same as a OEM as long as it had the same numbers on the back of the screen? In some of the descriptions they also show different brand names but same numbers, is that an issue?  
    • Donstar
      Navigating senior years.

      By Donstar · Posted

      I have both but typically use the 4 legged walker (wheels on front, ski's on back).   The four wheeler is starting to be used on "longer" outdoor walks.  The 4 legged walker is particularly helpful in practicing good walking posture.  Both of my knees are at different stages of recovery and I'm trying to not develop poor habits.  I can actually manage with a cane but it's very difficult not to favor one leg over the other.  My PT recommends I continue with my 4 legged walker for a while.  Yesterday was four weeks since my last knee replacement and I'm excited about my progress to date.  It has been a hell of a rough journey so far but it is exciting to witness  systematic and continuous improvement.  I went for years watching the decline of my "mobility".  It seems that everyday now I am alerting my wife to something I can do now that I couldn't a day or two ago!  I encourage anyone facing the prospect of knee replacement to share any concerns with others who have had the surgery.  It isn't an instant fix but rather is a considerable amount of short term pain for long term gain.  Recovery time and pain levels vary for individuals post surgery but the end results are typically very positive and I've never encountered anyone regretting having had the surgery. 

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...