Satellite Signal Lost

Divide Wee · January 6, 2020

Every week or so, I get a message on the screen "Satellite Signal Lost" when I start the pickup. Sirius will eventually reconnect after turning the pickup off and waiting a few minutes before restarting it. Is this normal and everyone is putting up with it or do I possibly have a problem that I need to get taken care of by the dealer?

Dusty Roads · January 7, 2020

I am having this issue as well.... and I have lost signal during a light snowfall. I contacted Sirius and they told me this is NOT normal, and that it needs to be resolved by the Dealer likely through a radio replacement. I would contact yours to discuss, and have a diary of 'events' if possible.,....

Gdmatson · May 14, 2020

On 1/5/2020 at 8:01 PM, Divide Wee said:

Every week or so, I get a message on the screen "Satellite Signal Lost" when I start the pickup. Sirius will eventually reconnect after turning the pickup off and waiting a few minutes before restarting it. Is this normal and everyone is putting up with it or do I possibly have a problem that I need to get taken care of by the dealer?

My AT4 is brand new and doing exactly what yours was. Did you find a solution?

Divide Wee · May 15, 2020

The dealer replaced the shark antenna without fixing the problem. The dealer ordered a cable running from the antenna to the radio after talking to Chevy. The cable is not available at this time. I feel that this is a software problem due to the fact it will work properly after the restart.

I really don't want the dealer tearing the interior trim apart to replace something I don't believe will correct the issue.

dawg99 · May 16, 2020

Mine did it once in a while, dealer told me it's a radio software issue and updated radio program about a week ago. So far so good, but mine had a mind of it's own as to when it would get stuck in searching for signal on xm.

Gdmatson · May 17, 2020

On 5/15/2020 at 6:03 PM, Divide Wee said:

The dealer replaced the shark antenna without fixing the problem. The dealer ordered a cable running from the antenna to the radio after talking to Chevy. The cable is not available at this time. I feel that this is a software problem due to the fact it will work properly after the restart.

I really don't want the dealer tearing the interior trim apart to replace something I don't believe will correct the issue.

That’s exactly why I asked. There’s no way I would end up with paw prints on my headliner.

dawg99 · May 19, 2020

On 5/15/2020 at 9:38 PM, dawg99 said:

Mine did it once in a while, dealer told me it's a radio software issue and updated radio program about a week ago. So far so good, but mine had a mind of it's own as to when it would get stuck in searching for signal on xm.

Less then a week later, it went out again.

walshie · May 20, 2020

Mine does this and today it wont change xm channel. Hitting favorites, using steering wheel buttons, nor even scanning works.

Colossus · May 20, 2020

XM has been updating their stuff lately, I noticed even in my 08 the other day when going to change a channel, "update in progress" and channel was unavailable for awhile. But have not had the loss of signal issue.

We might have some mild to moderate solar flare activity going on.

ajs800 · July 27, 2020

any update on this? My two month old AT4 is doing the same...about 2x per week. seems to work again after 1 or 2 restarts. Quite annoying.

Edited July 27, 2020 by ajs800

JAEDEE · July 28, 2020

Mine does the same. I take a pic every time to document the date and time. Once I have a few, it will be off to the dealer for a fix. Fingers crossed.

dawg99 · July 28, 2020

plainvanilla · August 30, 2020

Update, I’ve owned the truck since April and I have to stop the XM App about 2 times a month on average. I have no idea what a long term fix would be

I made a short video to help people for this problem

Colossus · August 31, 2020

a new aftermarket radio, most likely Man that sucks!! I love XM. My life has been far more enjoyable ever since abandoning the shitty AM and FM stations and their shitty commercials.

Edited August 31, 2020 by Colossus

yousaveone · August 31, 2020

my 2020 does the same thing, took it to dealer last week and they flashed it again. Now its WAY worse, at one point it lost the radio ID for a day, the screen goes black for a bit and it started fake dropping cell calls ( going to radio during a call and then returning to the call). The NAV is horrible all the time.