Wheels

Cmillerjr · June 26, 2020

I bought a new LTZ, with the 20” aluminum wheels. 3 of the 4 are damaged, and was documented by the dealer when I bought the truck. The dealer sent the pics into GM and they denied the warranty claim, basically saying it isn’t their problem. The dealer is now reaching out to their local GM rep. A $65k truck bought new you expect to be flawless. Has anyone dealt with GM denying a claim? Any luck escalating beyond GM customer assistance?

2020HD · June 26, 2020

I wouldnt have left with the truck. Would have asked for a loaner or a different truck. If 3 wheels are messed up then I can imagine what you can't see thats messed up.

Sent from my SM-G988U1 using Tapatalk

unit · June 26, 2020

Pictures?

CRApex · June 27, 2020

On 6/25/2020 at 10:42 PM, Cmillerjr said:

I bought a new LTZ, with the 20” aluminum wheels. 3 of the 4 are damaged, and was documented by the dealer when I bought the truck. The dealer sent the pics into GM and they denied the warranty claim, basically saying it isn’t their problem. The dealer is now reaching out to their local GM rep. A $65k truck bought new you expect to be flawless. Has anyone dealt with GM denying a claim? Any luck escalating beyond GM customer assistance?

Curb rash or what is the issue? Pics would help. If it was curbed by someone during a test drive, i can understand why GM would deny a warranty claim. No different, in that scenario, than backing into a pole and asking gm to cover the bumper under warranty.

Stand By · June 29, 2020

Probably would've told them to swap them from another truck before it left the lot. If they didn't make a claim on arrival, it would've been their loss. Now that you left with it, Hopefully they stick to their verbal contract if you didn't get something documented. Otherwise...

Cmillerjr · July 23, 2020

On 6/26/2020 at 5:52 PM, unit said:

Pictures?

Sorry for the delay in replying. Here are the pics, you can see it’s not curbed.

Cmillerjr · July 23, 2020

On 6/27/2020 at 9:05 AM, CRApex said:

Curb rash or what is the issue? Pics would help. If it was curbed by someone during a test drive, i can understand why GM would deny a warranty claim. No different, in that scenario, than backing into a pole and asking gm to cover the bumper under warranty.

Definitely not curb rash. Looks precise, like a tire machine. Which would have been done at the factory.

JimCost2014 · July 23, 2020

58 minutes ago, Cmillerjr said:

Definitely not curb rash. Looks precise, like a tire machine. Which would have been done at the factory.

Do they have an automated car wash? A lot of those will leave that mark when rolling through their tracks.

It's Tim · July 23, 2020

Really surprised no one has suggested a psych evaluation.

diyer2 · July 23, 2020

It's a tire machine mark. Been there. Local independent tire store did it to rims when mounting new tires. I called the tire machine manufacturer and was told an improperly adjusted machine or poorly trained operator.

Cmillerjr · July 23, 2020

8 hours ago, JimCost2014 said:

Do they have an automated car wash? A lot of those will leave that mark when rolling through their tracks.

They do, never thought of that.

Cmillerjr · July 23, 2020

The claim through GM has been denied a second time. States it’s not a manufacturer defect. The dealer is supposed to reach out to their local rep, to get approval.

amxguy1970 · July 23, 2020

That's damaged? I was expecting nicks, chips or something else not caused by a something rubber brushing up against it. I wouldn't even think twice about that as I will get a ton more wear and tear just using it as a truck. Sounds like you needed to spend a little more as 65k wasn't enough to guarantee a "damaged" free wheel. Might want to see if they will give you a new truck or lemon law it, that might solve it?

Tyler

Cmillerjr · July 23, 2020

6 hours ago, amxguy1970 said:

That's damaged? I was expecting nicks, chips or something else not caused by a something rubber brushing up against it. I wouldn't even think twice about that as I will get a ton more wear and tear just using it as a truck. Sounds like you needed to spend a little more as 65k wasn't enough to guarantee a "damaged" free wheel. Might want to see if they will give you a new truck or lemon law it, that might solve it?

Tyler

Not sure if your being sarcastic or not when you buy something new, you expect it to be free of any damage. If I scratch it that’s fine, but it shouldn’t come that way.