GM service bulletin for faulty valve springs

fortplainman · October 7, 2020

Great. Im in that window around 800 miles.

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Transient · October 8, 2020

After not replacing them all and causing a second failure, damn right would never buy a gm again!

To the people who come on here with this type of response, put yourself in the poster's shoes, seeing a 60,000 dollar item last 60 miles is unfreaking acceptible, i don't care if the customer has had perfect luck since the 40's! The fact that they half arsed his repairs at 60 miles causing it again at 120 miles, lol i don't see how anyone can rightfully defend that stupidity from GM here!

I'd love to know the time frame of these incidents in relation to the release of the TSB. If it ain't broke don't fix it.

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Transient · October 8, 2020

Reading these stories make me a little nervous since mine was built within the dates in question. I'm at 1800 miles now and it's running perfectly with no strange noises even after my muffler delete. I wonder what the highest mileage failure has been? I hope I'm in the clear by now but who knows at this point.

I'm in the same boat as you. 6.2 Trail Boss built 6/20. I have 5900 miles on mine already. Only issue I've experienced so far was cruise control turning off and a CEL turning on while cruising down a big hill on I-15 in Western California. Engine was fine. No strange noises, so I took the nearest exit, pulled into a truck stop, and called my brother. He's a mechanic, and is familiar with that stretch of highway. He said many cars experience difficulty going down that same hill with cruise control on. He said turning off the truck, and then turning it back on should help out. It did. My truck was in the shop shortly after to have an accessory installed. I asked them to scan for codes. Nothing came up.

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RLW59 · October 8, 2020

Update: Dealer service manager called this afternoon to tell me my truck was fixed, and would I return the truck my salesman took off the lot. I asked if they had replaced all 15 remaining springs, he admitted no, only the broken one. I stayed calm, and asked him why not, he stated that the GM cares manager had called, and according to him, they could not find 14 valve spring, or a replacement engine. I am finding that really hard to believe.

He said it may take 20-30 days, I told him fine, I will continue to enjoy their new truck while waiting for the proper fix. I also reminded him, he said the same thing after the first spring had broke, and that they did not follow the TSB, and replace them all then. He really wanted me to return the truck from the lot, I declined. I did suggest they spend $200 at the local parts store, and he declined.

I think they were peddling manure, what do you all think.

Transient · October 9, 2020

Update: Dealer service manager called this afternoon to tell me my truck was fixed, and would I return the truck my salesman took off the lot. I asked if they had replaced all 15 remaining springs, he admitted no, only the broken one. I stayed calm, and asked him why not, he stated that the GM cares manager had called, and according to him, they could not find 14 valve spring, or a replacement engine. I am finding that really hard to believe.
He said it may take 20-30 days, I told him fine, I will continue to enjoy their new truck while waiting for the proper fix. I also reminded him, he said the same thing after the first spring had broke, and that they did not follow the TSB, and replace them all then. He really wanted me to return the truck from the lot, I declined. I did suggest they spend $200 at the local parts store, and he declined.

I think they were peddling manure, what do you all think.

I think they should just get you a rental car so you can return their truck. This way they can still have your truck to repair. Paying for a rental car means lateral money out of their pocket, whereas they'll eventually be able to sell the "Demo" vehicle you're in for at new prices and all carries a full warranty.

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Coles5515 · October 10, 2020

I also have a 8/20 build and nearly 1000 miles. I’m about to just call my buddy at the dealership and have him find me a set of springs or a nice Duramax as a rental. Not quite sure why they aren’t making this a recall which all the near misses on freeways and whatnot. Someone will get hurt in an accident then sue the ****** out of GM. So pathetic and just pure stupidity but fingers my don’t break

MsKlaws · October 10, 2020

So another update on my 2020 trail boss w 6.2... After having engine replaced was told could pick it up 2 wks ago, then last Friday, then Saturday... Well now they r saying probably Monday as something got re-wired wrong & they need add'l time 2 dbl ck it & test drive it some more, etc. Im on day 25 of being w/out my truck now & if they actually come thru on Monday it will be 27 days... Just had 2 make my 1st payment & only drove it 3 days/145 miles. I understand that there can b parts issues & that it takes time 2 get new parts in & get things put back together but almost a month w/out it is completely unacceptable 2 me! Im so frustrated now i cant believe it. They couldn't get me a new loaner truck at the time so they got me a GMC Acadia thru rental company. While i appreciate the rental; i sure as hell didn't buy an Acadia & not happy w it or how im being treated at this point. They also offered 2 do a buy back & get me a new truck but was told that will take a cpl months probably. So im kinda bent over at this point w no choice but 2 ride this mess out i guess. This just completely ruined the whole new truck experience 4 me. My family has exclusively bought all r vehicles from this dealer since 2000 ish i believe & we have only bought new Silverado's & Tahoe's for about 15 yrs. Again, loyal 2 a fault 2 them & Chevy but this just really pisses me off. Not sure if im getting treated worse cause im female & they think they can just pat me on the head & i will suck it up or if this just is what it is so 2 speak. They r working out some things 2 try & make things right like a payment reimbursement & going 2 pay 4 my BFG tires i ordered thru accessory cash but at this point; it's really not enough imho. Anyone else getting anything out of this mess from them? Cause im planning on asking 4 a lot more but not sure what yet. Thanks 4 listening 2 my ranting. Haha

davester · October 10, 2020

what? You are getting a new engine, AND they offered to buy the truck back (which YOU rejected) AND you have a rental car AND they possibly making a payment on your truck AND buying you tires and you think you are being bent over? You have some crazy expectations...

Transient · October 11, 2020

So another update on my 2020 trail boss w 6.2... After having engine replaced was told could pick it up 2 wks ago, then last Friday, then Saturday... Well now they r saying probably Monday as something got re-wired wrong & they need add'l time 2 dbl ck it & test drive it some more, etc. Im on day 25 of being w/out my truck now & if they actually come thru on Monday it will be 27 days... Just had 2 make my 1st payment & only drove it 3 days/145 miles. I understand that there can b parts issues & that it takes time 2 get new parts in & get things put back together but almost a month w/out it is completely unacceptable 2 me! Im so frustrated now i cant believe it. They couldn't get me a new loaner truck at the time so they got me a GMC Acadia thru rental company. While i appreciate the rental; i sure as hell didn't buy an Acadia & not happy w it or how im being treated at this point. They also offered 2 do a buy back & get me a new truck but was told that will take a cpl months probably. So im kinda bent over at this point w no choice but 2 ride this mess out i guess. This just completely ruined the whole new truck experience 4 me. My family has exclusively bought all r vehicles from this dealer since 2000 ish i believe & we have only bought new Silverado's & Tahoe's for about 15 yrs. Again, loyal 2 a fault 2 them & Chevy but this just really pisses me off. Not sure if im getting treated worse cause im female & they think they can just pat me on the head & i will suck it up or if this just is what it is so 2 speak. They r working out some things 2 try & make things right like a payment reimbursement & going 2 pay 4 my BFG tires i ordered thru accessory cash but at this point; it's really not enough imho. Anyone else getting anything out of this mess from them? Cause im planning on asking 4 a lot more but not sure what yet. Thanks 4 listening 2 my ranting. Haha

If anything is because you're a girl, it's that you're being treated better than a guy would be. New engine, buy back, tires, and first payment all being offered? As a guy of be told to sit tight while they get me a new engine. No buy back as an option, and I'd still have to pay for my tires and monthly payments. You're getting preferential treatment because you're a woman, not the run around. Get over it already.

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RLW59 · October 11, 2020

I would take the buyback and run. never offered on first or second failure. I was told its mine.

MsKlaws · October 11, 2020

Wow I thought we were all of like mind on this site & it was a good place 2 discuss these issues we r facing; I guess I'm wrong. No I don't feel that it is 2 much 2 ask 4 more things when we already know there is an issue w these valve springs/engines & there isn't an actual recall yet, just a service bulletin when they very well kno there is a major problem affecting several vehicles. & if u guys who commented 2 me really think I'm being unreasonable; then I guess u don't value yourselves as much as u should. I saw anothr person comment that they were driving a new truck from their dealer until it theirs is fixed properly & its gonna b 20 + days 4 them & they want more 2 & on a cpl othr sites, othrs have commented that the dealer is working on getting them payment reimbursement & some othr odds & ends 2 compensate them. That's only fair in my book. If it was a matter of a week or so, I wouldn't have an issue as yeah ****** happens & as long as they r taking care of it properly, no big deal. Well sorry but when I only drove it 3 days & am doing w/out it for a month & already had 2 make a payment, your damn right I expect 2 b properly compensated. We all should. My biggest issue really is that the dealer keeps telling me every wk it will b ready & then it keeps getting pushed back. Was told 2 wks ago it would b ready & wasn't then on Thursday would b ready Friday, then calld on Friday saying prob by end of day, then said well Saturday then well no probably Monday, etc. Just b straight up w me - that's what I meant by being treated differently 4 being a woman. I also kno for a fact that a man in Buffalo area that this happened 2 is also getting payment reimbursement & accessory cash & he was only out of his for about 10 days. So no im not over it yet & I truly wondered what othrs on here felt was appropriate. But I guess I won't comment about this anymore if y'all feel I'm unreasonable. & the only reason I don't want a buy back is because it will take months 2 do, they already sold my truck I traded in, & I don't want 2 b dealing w this & w/out a truck months down the road. I really just want the truck I bought that I love, want it done properly & b done w this. If we all push 2 get respected; mayb next time this happens 2 ppl, there will b sum sort of precedent set.

RLW59 · October 11, 2020

MsKlaws,

Get as much as you can from GM and the dealer. I personally, see nothing wrong with being compensated for your troubles. If you are going to keep it long term, see if they will provide an extended warranty. Good Luck!!!

Transient · October 12, 2020

MsKlaws, I don't subscribe to Group Think. Just because this is a forum of similar interests, that doesn't mean I have to believe you're being mistreated simply because you're a woman. The 2 things are separate and separable. You haven't proven what's happening to you is because you're a woman. The inverse of that is all good things happen to men simply because they're men. If that were true, we'd never be unhappy.

I agree with what you and others have said about getting this matter taken care of in a professional and respectful manner, to include anything and everything you can get due to the inconveniences you've had to endure. The dealership hasn't come through on their representation. As a fellow 2020 6.2 owner, whose truck was built during the time period in question (6/20 to be specific), I'd likely try to get what I could for the inconvenience as a peace of mind that if I experience future problems I know it'll be taken care of. However, minimizing piss poor customer simply because your a woman is poor judgement on your part. You can't prove it's because your woman. To say such is a cheap shot at the people involved on what could very likely not be discriminatory at all. If they're doing it to you then they are likely doing it to other people too, and I bet gender isn't at the root of the issue. All people should be treated fairly and equally, regardless of gender, skin color, etc. A business who doesn't act this way should be called out.

For clarification, my parents divorced when I was 4. My mother never remarried. I was raised by my mother. I have actually seen discrimination based on gender, and how it not only affects the woman, but the whole family she's the head of, too. Homelessness became the eventual result for my family because people assumed a woman should be at home raising children, not working 2 full-time jobs to provide food, shelter, and clothing for her children. Crying about things happening because she's woman didn't fix any problems, and her problems were much bigger than a broken truck. She picked herself up, and did the very best she could. I think she did an amazing job when circumstances were actually against her.

Btw, according to the US Census Bureau, women are the majority gender in this country. Women are not a protected class in this country (and neither are men).

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MsKlaws · October 12, 2020

54 minutes ago, Transient said:

MsKlaws, I don't subscribe to Group Think. Just because this is a forum of similar interests, that doesn't mean I have to believe you're being mistreated simply because you're a woman. The 2 things are separate and separable. You haven't proven what's happening to you is because you're a woman. The inverse of that is all good things happen to men simply because they're men. If that were true, we'd never be unhappy.

I agree with what you and others have said about getting this matter taken care of in a professional and respectful manner, to include anything and everything you can get due to the inconveniences you've had to endure. The dealership hasn't come through on their representation. As a fellow 2020 6.2 owner, whose truck was built during the time period in question (6/20 to be specific), I'd likely try to get what I could for the inconvenience as a peace of mind that if I experience future problems I know it'll be taken care of. However, minimizing piss poor customer simply because your a woman is poor judgement on your part. You can't prove it's because your woman. To say such is a cheap shot at the people involved on what could very likely not be discriminatory at all. If they're doing it to you then they are likely doing it to other people too, and I bet gender isn't at the root of the issue. All people should be treated fairly and equally, regardless of gender, skin color, etc. A business who doesn't act this way should be called out.

For clarification, my parents divorced when I was 4. My mother never remarried. I was raised by my mother. I have actually seen discrimination based on gender, and how it not only affects the woman, but the whole family she's the head of, too. Homelessness became the eventual result for my family because people assumed a woman should be at home raising children, not working 2 full-time jobs to provide food, shelter, and clothing for her children. Crying about things happening because she's woman didn't fix any problems, and her problems were much bigger than a broken truck. She picked herself up, and did the very best she could. I think she did an amazing job when circumstances were actually against her.

Btw, according to the US Census Bureau, women are the majority gender in this country. Women are not a protected class in this country (and neither are men).

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Omfg - if u read my last post, u will note i didnt say this situation nor what they were offering me or not offering me was "due 2 being a woman" - i said i feel like they keep pushing it back further & further & saying things like oh yeah was 2 b done last wk but then we determined we needed more bolts ordered & then next time it was oh we started it & a wire got crossed so that held it up, then next excuse aftr telling me i could plan on Friday aftrnoon was oh we think we need 2 road test it more, etc, etc. I in no way feel this happened due to my gender; what i meant was i kinda feel like they keep giving me excuses & think im just gonna deal w it. I dont go around blaming things on that but i have ran in2 that a few times in my years. I have only worked w predominately male oriented fields & have been in2 racing, cars, trucks, etc 4 most of my life & i dont use that as a crutch; except when blatantly in my face. Like try calling an auto parts store or ordering tires & such & a lot of guys treat me as if i don't know what im talking about. & my favorite is when i get asked "is that your husband's truck?" no sir, i picked it out, picked out accessories, paid 4 it, & drive it every day & i do not have a husband at the moment. So no, i dont just jump 2 that conclusion, but it does happen. Im not crying out discrimination 2 them, i have enjoyed a gr8 relationship w this dealer for about 20 yrs & r guy is vry nice 2 me & will tell u himself that i know more about trucks than sum of his sales ppl. But at sum point frustration takes over & u just wonder like do u think im just going 2 keep letting myself get told wk aftr wk that oh yeah, gonna b anothr wk & such & y is it that way. They have had ample time imo 2 get parts, work on it, test it, etc & a month seems a bit much 2 me. Maybe not 2 u???

& im not looking 2 sue any1 over this - again, i want all of us dealing w this 2 get treated properly & compensated 4 the inconvenience, etc. Im so sorry i ever said anything 2 begin with but i kinda think u may b the type who gets off on throwing your 2 cents in on everything, eh? & not due 2 group think; i feel 4 all going thru this & think we all have a right 2 complain & this seemed like a good place 2 share ideas, questions, comments, concerns, etc. Not tear any1 else down.

MsKlaws · October 12, 2020

5 hours ago, RLW59 said:

MsKlaws,

Get as much as you can from GM and the dealer. I personally, see nothing wrong with being compensated for your troubles. If you are going to keep it long term, see if they will provide an extended warranty. Good Luck!!!

Thank u - i feel the same. We all should look in2 getting whatever we can within reason 4 the inconvenience. We dont buy brand new 50k - 60k+ trucks & think this is going 2 happen; let alone be without them for wks or months at a time, right? Again, if it was taken care of in a cpl wks or so, i wouldn't have an issue & i understand that things happen... But there comes a point when u should stick up 4 yourself & b treated right & compensated.