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Bluetooth crackling/static after Y172 update

BuckWallace
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BuckWallace Enthusiast

BuckWallace

Posted
Posted

There have been a few threads started on this on some of the other GM/AT4 forums, so I figured I'd get one going here with the hopes that GM can get a fix going on it.

 

People (including myself) are reporting crackling/static noises during Bluetooth calls on new vehicles and those that have received the Y172 software update. When I brought it up to my dealer while I was in for a different issue they also mentioned someone who was in right before me complained of the same issue following the update.

 

Please let us know if you're also experiencing this.

  • 2 weeks later...
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MTU Alum
MTU Alum

The issue is fixed in Y175.  It should be available soon.  They are getting close to sending out over the air updates soon if you took your truck in for CGM update.

BuckWallace
BuckWallace

Check a few posts earlier in this thread by MTU Alum. He says the Y175 update should be available OTA "soon" (not sure how soon), but some people in other threads mentioned being able to get the updat

BuckWallace
BuckWallace

Now that Y175 is out they shouldn't be updating to Y172 (the build causing the issues) any longer. Just ask them to make sure they update to Y175 when you take it in for the recall.

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b85chevy Enthusiast

b85chevy

Posted
Posted

I have the same issue.  Recall update installed by dealer Monday, static in Bluetooth calls since then.  2024 1500 AT4.

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
20 hours ago, b85chevy said:

I have the same issue.  Recall update installed by dealer Monday, static in Bluetooth calls since then.  2024 1500 AT4.

Our team is sorry to hear of this Bluetooth concern you are experiencing, and we would like to take the opportunity to learn more and assist. To get started, please send us an email to [email protected]. Be sure to include your Username and Forum name in the subject line with additional details. We look forward to your email. 

b85chevy Enthusiast

b85chevy

Posted
Posted (edited)
6 hours ago, GMCustomerService said:

Our team is sorry to hear of this Bluetooth concern you are experiencing, and we would like to take the opportunity to learn more and assist. To get started, please send us an email to [email protected]. Be sure to include your Username and Forum name in the subject line with additional details. We look forward to your email. 

Thank you for replying.  I have sent you a detailed email explaining the issue along with an mp3 recording of it occuring.

Edited by b85chevy
  • 4 weeks later...
BuckWallace Enthusiast

BuckWallace

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Posted

Nothing yet. If the recall is supposedly fixing an issue with battery drain during OTA updates, then hopefully they can just send out a quick OTA update to fix this crackling.

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
On 10/29/2024 at 5:06 PM, BuckWallace said:

Nothing yet. If the recall is supposedly fixing an issue with battery drain during OTA updates, then hopefully they can just send out a quick OTA update to fix this crackling.

We regret to see this concern you have been facing and would like to investigate further on our end. Kindly, send us an email to [email protected]. Be sure to include your Username and Forum name in the subject line with additional details. We will keep an eye out for your email. 

  • 2 weeks later...
kissocka New Member

kissocka

Posted
Posted (edited)

same issue on our 2023 Suburban when we got the update 2 weeks ago. Crackling when on Bluetooth calls. Very frustrating. Needs to be fixed ASAP!

Edited by kissocka
  • 3 weeks later...
22 GMC New Member

22 GMC

Posted
Posted

Same issue after the radio module update in early October for me. I started a case with GM, had the dealer listen and they heard it too. They didn't have a fix but wanted me to bring the vehicle back in to troubleshoot. I won't bring it in until GM has a known fix as there's no reason to be without a vehicle while they tear the car apart on a trial and error mission. Please start a case with GM if you experienced the same so they will hopefully expedite efforts for a fix.

doolin64 Enthusiast

doolin64

Posted
Posted

Just picked a new 2024 Silverado 1500.  Speakers sound great with music.  Crackling popping on phone calls.  

 

 

How do we start a case with GM?  

 

Loving the truck so far.  I'm used to software issues with My former F150 Powerboost and Jeep GC 4xe.  

MTU Alum Enthusiast

MTU Alum

Posted
Posted

The issue is fixed in Y175.  It should be available soon.  They are getting close to sending out over the air updates soon if you took your truck in for CGM update.

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b85chevy Enthusiast

b85chevy

Posted
Posted
4 hours ago, MTU Alum said:

The issue is fixed in Y175.  It should be available soon.  They are getting close to sending out over the air updates soon if you took your truck in for CGM update.

 

Excellent!

Capt Bob Enthusiast

Capt Bob

Posted
Posted

Interesting.

I had the update installed last week but have yet to experience the crackling.

I’m still running Android 10. I’ve tried to update but keep getting the message that.    I have the latest version.

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