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Had to break passenger window in an emergency

loki09

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loki09 Enthusiast

loki09

Posted
Posted

Just thought I would let everyone know that doesn't already. I knew but my wife didn't! I have a 14 CC, and my wife use the remote start to cool the truck off before going to church and loaded my son into the car seat, in doing so she sat the keys on the bag beside him and shut the door to move to the front seat and the door locked. Her house keys were locked inside attached to them :(. She called the sherries department not thinking about onstar in panic and they said they could not unlock the truck, even though there was a child in the truck.

She called me, I immediately contacted onstar and the first representative I spoke to said he could not unlock it even though there was a child locked in the vehicle on a hot summer day, in this time the truck had finally shut off. I told her to break the window on the front passenger side, and she couldn't with a small 6lb hammer. I tried contacting onstar again and a lady was in the process of unlocking it when my neighbor came over and broke the glass :(. Glad my son is fine but I think I may need to pursue this and possibly make onstar pay for the glass. Or at least get this fixed where it doesn't happen to someone else. What are your opinions I will fill in more info as this happens, or give more info as I have the chance.

 

 

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bigsby Enthusiast

bigsby

Posted
Posted

You can unlock, lock, and remote start your truck from the OnStar App called remote link.

DAY11 Enthusiast

DAY11

Posted
Posted

First, glad it worked out in the end but you def need to get the app on your phone. It has the remote function and you or your wife can unlock from anywhere with phone service (data). included in your free 5 years of basic service

 

Wonder why OnStar said they can't unlock?

loki09 Enthusiast

loki09

Posted
  • Author
Posted

I have the app gentlemen sorry I left that out I've always had trouble with it connecting to my vehicles, I will pursue it more

 

 

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Jaredishere New Member

Jaredishere

Posted
Posted

First and foremost it is great that nothing bad happened and your son is ok. I am curious as well why Onstar wouldn't unlock it at first and then changed their mind? If it was me personally I would just pay for the window and chalk it up as "life happens" but that is ultimately your call. Ditto on the Onstar app on your phones, it's awesome!

 

Good luck with whatever you decide to do.

loki09 Enthusiast

loki09

Posted
  • Author
Posted

I have purchased a window, what sucks though is as soon as I ordered it got pushed out another 4-5 days dues to stock or something. I am going to pursue the guy that would not unlock it getting a bit of a change of mind to help a future someone else out, I appreciate the kind words from everyone. I mainly plan on using the window thing to just get something done about the endangerment of a child issue.

 

 

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b1gted Enthusiast

b1gted

Posted
Posted

also for future reference. My best friend has been in the auto glass business for 25 years and he said that if you have to break a window. ALWAYS break out the drivers side front glass.

 

It is always the cheapest out of any window on your vehicle. He said he didn't know why, but he can look up any car and any glass on that car, the drivers side front window will always be the cheapest of all windows.

TxTruckMan Senior Enthusiast

TxTruckMan

Posted
Posted

I assume that you don't have an active OnStar subscription? If you don't have an active subscription, they can't do anything, even in an emergency. They can't verify that you own the vehicle unless you press the blue OnStar button to activate the service.

 

It sucks that you had to break a window, but at least your son is fine. I recommend becoming more familiar with the phone app as that works even without an active subscription.

 

Also, probably all locksmiths (pop-a-lock) and roadside assistance services (AAA or wreckers) will unlock a vehicle for free if a child is stuck inside.

rivertrail Enthusiast

rivertrail

Posted
Posted

I guess I'm crazy and I'm going to have to check later but I didnt think my truck would lock if it sensed the keys being in it.

 

I bet that was scary I'm glad it all worked out in the end and I agree it seems you chalk this one up to lesson learned. Probably a few other options you could have taken before breaking the glass.

DAY11 Enthusiast

DAY11

Posted
Posted

I assume that you don't have an active OnStar subscription? If you don't have an active subscription, they can't do anything, even in an emergency. They can't verify that you own the vehicle unless you press the blue OnStar button to activate the service.

Basic is included for 5 years. Wouldn't that cover it?

camcamaro1991 Enthusiast

camcamaro1991

Posted
Posted

I keep a magnetic key holder with a spare key for this sole reason, worth its weight in gold!

 

OnStar is spotty at best, my buddy took my keys after a local river float trip, didn't come back for like 2 hours I needed my clothes to shower and change and his wonderful Verizon cell phone and Onstar use's Verizon telematics could NOT get a signal, OnStar said they can't unlock the truck, if onstar can't then your remote app will not be able to as well as its the same signal. BTW Mercedes Benz has the same issues with Verizon signals.

 

I cancelled Onstar biggest waste of money I ever spent almost $400 a year. Key and magnetic holder about $50.

BIGDOGx Senior Enthusiast

BIGDOGx

Posted
Posted

This really is telling about how untrained gm sales people are, it is really time to force them to know the product inside and out or let them go find a new career imo! This app should of been explained to you the day you bought your truck!

TxTruckMan Senior Enthusiast

TxTruckMan

Posted
Posted

Basic is included for 5 years. Wouldn't that cover it?

For a 2016, yes. But the OP has a 2014. Only 6 months was included until 2016. 2014 & 2015 got the 100k warranty with 6 months OnStar. 2016s get 5 years of OnStar with 60k warranty.

dwilli Enthusiast

dwilli

Posted
Posted

Most car sales guys know less than you do...they just came over from the local Kia dealer...or Ford dealer...or others. I just got a 1500 Sierra coming from a Ford F150 and the keypad on Fords will be one thing i truly miss.


Most car sales guys know less than you do...they just came over from the local Kia dealer...or Ford dealer...or others. I just got a 1500 Sierra coming from a Ford F150 and the keypad on Fords will be one thing i truly miss.

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