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2017 Sierra Denali rear window EXPLODED!!!

Paul Wojcicki
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GMCBUCKEYE513 New Member

GMCBUCKEYE513

Posted
Posted

Stupid question: removed the fuse for the rear defroster but when I press the button the amber light still comes on. Is that normal?  

 

Also, in regards to my previous post - if anyone cares, I told them to not remove the rear glass and they just kept resealing the area until the leak stopped.  Let hope it holds! 

 

Thanks for the help in advance.

Dan 

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smurfy71
smurfy71

Yeah, just send your VIN to some random on the internet. That should be fine. Sent from my iPhone using Tapatalk

Paul Wojcicki
Paul Wojcicki

Your post makes absolutely no sense. It's already set up for me at the dealer tomorrow morning. 

lapoolboy
lapoolboy

And how is this different from any random person in the world just walking up in a parking lot and getting it?   This rates up there with folks blacking out their license plates in photos!  

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slide187 Enthusiast

slide187

Posted
Posted

The switch also controls the heated outside rear view mirrors which operate on a different fuse. So the that’s what the light indicates. That the switch has been triggered. The fuse for the rear defogger when removed only stops that from working.


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  • 2 weeks later...
Jerry Love New Member

Jerry Love

Posted
Posted

Same issue here, my 2016 Silverado 2500's rear window exploded after smelling smoke. Coincidentally I cleaned my interior windows the week before and notice a lot of soot on the inside of the rear window but there no signs of anything wrong, so i didn't think anything of it. 

Jonezy911 New Member

Jonezy911

Posted
Posted

Just happened to me Sunday night! Thank god my dog wasn't in the back seat! Getting the same run around from GM, no reply till I publicly called them out on their Facebook for not acknowledging the issue in the US, got some contact now. I work in the fleet industry very close alongside the OEM's so might call in a favor or 2 to probe.

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  • 2 weeks later...
Eric Bergner New Member

Eric Bergner

Posted
Posted

Just had the same issue happen two days ago. Drove my 8 month old to daycare, smelled plastic burning, opened the backseat driver side door and there's smoke and a tiny flame coming from just under the back window. Rush to pull my kid out in his car seat, set him on the ground and look back up to see the fire went out, but almost immediately after, the back driver side window shatters.

 

I drove the vehicle right to my dealer and explained the issue. Have an extended warranty on the truck, so they had someone come out and take a look this morning. Will have an assessment done on Monday and I'll know more, I guess. 

 

Also just got done reporting the compliant to NHTSA. Would encourage you all to do the same. My VIN is not showing any recall associated, but I see there is one in Canada, which is where my vehicle was made.

doropallo Enthusiast

doropallo

Posted
Posted
On 10/14/2019 at 11:47 AM, slide187 said:

The switch also controls the heated outside rear view mirrors which operate on a different fuse. So the that’s what the light indicates. That the switch has been triggered. The fuse for the rear defogger when removed only stops that from working.


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As long as the side mirrors still heat up I'd be OK with the rear window fuse being pulled, but I really like the mirrors defrosting.

1SLOW1500 Senior Enthusiast

1SLOW1500

Posted
Posted
.. just seen this recall update in myChevrolet app today.. looks like they are rolling out a fix:
 
Screenshot_20191112-130512.thumb.jpg.841f0a7eaccd3256b0614667ef6eb117.jpg
This was talked about but concerns of the cost in rolling out recall delayed action.

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STRMTRPR Enthusiast

STRMTRPR

Posted
Posted (edited)

.. yes this was issued in Canada on Nov 8.. scheduled my service appointment with dealership .. recall N192270330 

Edited by STRMTRPR
  • 2 weeks later...
Jonezy911 New Member

Jonezy911

Posted
Posted

I'm at 1 month now with no update from GM. The dealer said even they called GM for an update and got nothing. Starting to get severely agitated. Almost going to have to make a SECOND loan and insurance payment on a truck that's stuck at the dealer!!! ??

1SLOW1500 Senior Enthusiast

1SLOW1500

Posted
Posted
I'm at 1 month now with no update from GM. The dealer said even they called GM for an update and got nothing. Starting to get severely agitated. Almost going to have to make a SECOND loan and insurance payment on a truck that's stuck at the dealer!!! [emoji2959][emoji2959]
Take matters in your own hands. Print the recall and walk it into dealer. Document it all and if nothing said or started in 48hrs email service rep and have a claim number started. Least they can do is give a high end loaner.

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Jonezy911 New Member

Jonezy911

Posted
Posted
13 minutes ago, 1SLOW1500 said:

Take matters in your own hands. Print the recall and walk it into dealer. Document it all and if nothing said or started in 48hrs email service rep and have a claim number started. Least they can do is give a high end loaner.

Sent from my SM-N960U using Tapatalk
 

Dealer was instructed by GM basically not to touch the truck. I've had a claim number with GM since the morning after it happened. I've been getting to no one but voicemail for 3 days at GM. I do have a brand new loaner equal to my truck and even that was only after complaining the first 2 weeks. It's great and all but I want MY truck back. It has all my emergency equipment installed in it. a RAM is lookin pretty good after all this.

1SLOW1500 Senior Enthusiast

1SLOW1500

Posted
Posted
Dealer was instructed by GM basically not to touch the truck. I've had a claim number with GM since the morning after it happened. I've been getting to no one but voicemail for 3 days at GM. I do have a brand new loaner equal to my truck and even that was only after complaining the first 2 weeks. It's great and all but I want MY truck back. It has all my emergency equipment installed in it. a RAM is lookin pretty good after all this.
Sorry but can't remember where you are at with the truck. Is fuse pulled and rear window ok or is it blown out? If window is in and fuse pulled go get truck and drive it.

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