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15k Service turns into an adventure

harry65

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harry65 Enthusiast

harry65

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Ok, think final update on this but wanted to close the loop.  I took the 2020 Silverado High Country Diesel.  End result, I was able to get in the truck for exactly what I owed on my 19, no out of pocket costs and actually received 1800 back in cash.  Also secured a full bumper to bumper warranty for 7 years covering everything and I mean everything.  Also got credit for next 2 oil changes and the trailer camera (lets you see through the trailer).  Been driving the diesel for a few days now and there was a learning curve but overall, the MPG is outstanding.  I appreciate everyone's input and recommendations while I was navigating this process.

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diyer2 Senior Enthusiast

diyer2

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Great!

GM does the right thing sometimes.

:)

BIGDOGx Senior Enthusiast

BIGDOGx

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Posted
1 hour ago, harry65 said:

Ok, think final update on this but wanted to close the loop.  I took the 2020 Silverado High Country Diesel.  End result, I was able to get in the truck for exactly what I owed on my 19, no out of pocket costs and actually received 1800 back in cash.  Also secured a full bumper to bumper warranty for 7 years covering everything and I mean everything.  Also got credit for next 2 oil changes and the trailer camera (lets you see through the trailer).  Been driving the diesel for a few days now and there was a learning curve but overall, the MPG is outstanding.  I appreciate everyone's input and recommendations while I was navigating this process.

Truck.jpg

Congrats Harry, hope your new rig is trouble free for you, and good on your dealer for handling this right and not prolonging it.

KARNUT Senior Enthusiast

KARNUT

Posted
Posted

So... they ate about 15K.... Diesel for gas, 20 for a 19 plus, plus. I’m pretty open minded, but. Their insurance probably covered the damage to your truck. I can see a trade for same year equal equipment and extended warranty for extended time. And free service, if you dare. That’s just too much.

Bob2C Enthusiast

Bob2C

Posted
Posted

Sweet new ride. Congrats Harry. To bad you had to go through that in the first place.


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johnnys2k Enthusiast

johnnys2k

Posted
Posted

Damn, that's a hell of a story, but glad that the dealer stepped up in the end and took care of you! 

BIGDOGx Senior Enthusiast

BIGDOGx

Posted
Posted
On 2/6/2020 at 11:17 AM, KARNUT said:

So... they ate about 15K.... Diesel for gas, 20 for a 19 plus, plus. I’m pretty open minded, but. Their insurance probably covered the damage to your truck. I can see a trade for same year equal equipment and extended warranty for extended time. And free service, if you dare. That’s just too much.

No sounds just about right to me, really why come in this thread and give an opinion like this? What good is telling a person here that they should of not received this kind of satisfaction going to do, or maybe i'm reading your post wrong or at least i hope. 

KARNUT Senior Enthusiast

KARNUT

Posted
Posted
39 minutes ago, BIGDOGx said:

No sounds just about right to me, really why come in this thread and give an opinion like this? What good is telling a person here that they should of not received this kind of satisfaction going to do, or maybe i'm reading your post wrong or at least i hope. 

When something’s to good to be true, well you know the rest

ILSilverado Enthusiast

ILSilverado

Posted
Posted
On 2/6/2020 at 8:37 AM, diyer2 said:

Great!

GM does the right thing sometimes.

:)

I think GM had nothing to do with this since the Dealer screwed up the truck.

diyer2 Senior Enthusiast

diyer2

Posted
Posted
8 minutes ago, ILSilverado said:

I think GM had nothing to do with this since the Dealer screwed up the truck.

Good point!

 

 

:)

ILSilverado Enthusiast

ILSilverado

Posted
Posted
On 2/6/2020 at 10:17 AM, KARNUT said:

So... they ate about 15K.... Diesel for gas, 20 for a 19 plus, plus. I’m pretty open minded, but. Their insurance probably covered the damage to your truck. I can see a trade for same year equal equipment and extended warranty for extended time. And free service, if you dare. That’s just too much.

The issue I’m having is from start to finish it was less than 2 weeks. Broke the truck ordered a new engine, fixed the truck then took it back and replaced the truck with a 2020? all in two weeks not a chance that could happen so quickly. More to this story. Chevrolet dealers just don’t bend over that easily.

BIGDOGx Senior Enthusiast

BIGDOGx

Posted
Posted
36 minutes ago, KARNUT said:

When something’s to good to be true, well you know the rest

So your saying the OP is a liar?? Really trying to understand what seems like anger or jealousy that he got a replacement for the troubles his dealer had put him through. Did you happen to read all of this post and see that his dealer initially committed fraud with GM by submitting a false warranty claim for the engine they blew by running it without oil? Pretty easy to see that the GM of this dealer knew taking care of this regardless of out of pocket expenses would be smart on their part IMO!

ILSilverado Enthusiast

ILSilverado

Posted
Posted
25 minutes ago, BIGDOGx said:

So your saying the OP is a liar?? Really trying to understand what seems like anger or jealousy that he got a replacement for the troubles his dealer had put him through. Did you happen to read all of this post and see that his dealer initially committed fraud with GM by submitting a false warranty claim for the engine they blew by running it without oil? Pretty easy to see that the GM of this dealer knew taking care of this regardless of out of pocket expenses would be smart on their part IMO!

I’m saying it doesn’t add up at all. Liar possibly. It’s not the whole truth for sure. The Dealer was on the hook for an engine no more. If the dealer filed falsified $7K in warranty claims they could lose the franchise with Chevrolet.  $20K loss on the trade out minimum plus $7k loss on the engine equals a $27K oil change for the dealer? I don’t even think the dealers insurance company would total a $60K truck out for a bad engine on a 2019 vehicle if it came to that.

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