Password required for connected services

SuperDuper · April 29, 2020

Been getting this error when starting my truck now: “please confirm password to continue using connected services”. What password would that be? Doesn’t seem to take my WiFi or profile password.

wizard4878 · April 29, 2020

Mine did this last week, if you tap inside the box, not on the X, it will take you to a screen and ask you if your password is correct and then the message will disappear.

I don't know why it happened, I guess it had something to do with an update of some kind

ejdziurka · April 29, 2020

Didn't GM give wifi access for the month of April? Covid-19 related? I'm guessing it's gone now, and this is why we are getting the message? I've been getting it too, but I haven't done any recent update.

jgisonfire · May 1, 2020

I was getting the same message, and It would not accept my password until today.

I did login to the My Chevrolet website, which may, or may not have been related to finally getting it to work.

UGADawgs · May 2, 2020

i got the message and used the "my chevrolet" mobile app / mygm.com password and it cleared.

SuperDuper · May 2, 2020

Thanks for the replies everyone. I logged into mygmc website and I was promoted that my password was no longer valid, so had to reset password. Did a reset and the new password worked in the truck. All good now.

XY74 · February 28, 2021

Minor old thread resurrection.

I get that message all the time, especially when a trailer is attached. Goes to the towing screen and asks for a password. I have never set a password for anything, nor did I get any phone apps or sign up with onstar. (nor do I want to) How do I make it stop?

hmarv347 · April 20, 2021

I've tried every password I have and even reset my password for the MYGMC app and nothing works. Onstar even tried to update the software and failed to clear it. I've had this since March 2020 and its pretty annoying. Has anyone found other ways to clear it?

aliveguy5 · April 21, 2021

Mine does this as well about once every 2 months... I put my password for the MyChevy App into it and it goes away. Not sure why it prompts all the time but that stops it for a couple of months.

NB_one · August 7, 2021

I think it could be related to the WiFi Hotspot? Mine started doing it again yesterday. I tried to turn off in my.chevrolet.com but said it cannot connect to my truck at this time. Funny, it connected at first to download the hotspot name and password.

Katdaily · March 30, 2022

I get this message all day every day. Every time a stop at a red light it pops back up.

Robg87 · May 9, 2022

Am about ready to drive my new truck through the dealers front window. Very distracting when pulling a travel trailer, the navigator screen flips to password required. Have to take my eyes of the road to go back to navigator screen. Every darn 15 minutes on a 12 hour trip. CRAP

TA^Guy · May 12, 2022

On 5/8/2022 at 9:57 PM, Robg87 said:

Am about ready to drive my new truck through the dealers front window. Very distracting when pulling a travel trailer, the navigator screen flips to password required. Have to take my eyes of the road to go back to navigator screen. Every darn 15 minutes on a 12 hour trip. CRAP

I have this same problem. I've tried everything password I can think I would have used and none work. So while I'm driving down the road with a 30', 7000lbs in tow they want me to enter a password? Maybe next time I'll call and wait on the phone for them to help me while I'm driving.

Adam Richesin · June 18, 2022

Thought I'd share in case it might help others. Like other posts, I've had this message popping up and I've tried known & working GM/Chevy passwords and PINs, but they wouldn't take. I should have noticed this, but the password prompt pops up when using my wife's User/Profile. So for those that swear they're using the correct password (and have multiple users), make sure you're under the right profile in Users.