2022 silverado faulty trailer brake controller and buggy camera when trailer connected

brentrb031 · October 28, 2022

4 minutes ago, capitalst said:

Thanks for the info. I just found out today I have the same issue with my 3 month old Sierra trailering my new boat with EOH brakes. Not a good thing when trailering almost 10k worth of weight behind me.

Oh agreed. I'm less worried about the value of the camper I'm towing and more the lives of my family.

Rick Davenport · October 29, 2022

Add me to this list of the trailer brakes not working. Got the truck 2 weeks ago and last weekend took the camper out for the first time with the new truck. Brakes worked a short while, then got the same message and the trailer brakes wouldn't work at all. I pulled over, shut the truck off, disconnected the harness and plugged it back in. Same thing, worked for a shot time, then the error message and total loss of trailer brakes. After the third time of this nonsense I gave up. When I got home, I checked my wiring on the trailer and all was good. I know I didn't have a problem with the trailer brakes with my old truck and towed my trailer the week before I traded it in. This condition is highly dangerous and I'm surprised it hasn't been reported to NHTSA yet. I'm taking my truck in next week to have it checked out. If there really isn't a fix for this, then NHTSA, the Michigan Attorney General Consumer Protection Division, and my lawyer will be getting a call soon after.

Shield1984 · November 2, 2022

Anyone have any updates? I don’t have anything new from GM.

Anthony Bessel · November 2, 2022

You can add me to the list. Recently picked up a '22 LTZ that is demonstrating this problem. The dealership mentioned a service bulletin, which I'm sure is the one linked here, and then explained that there's no solution available for it. I bought my particular truck to tow and there is towing to be done.

Has anyone been successful in getting their selling dealership to buy the vehicle back and get them into something functional? If I don't get towing capability restored soon I'm going to start missing commitments and to put it bluntly, this is Chevy's boo boo, not mine.

brentrb031 · November 2, 2022

36 minutes ago, Shield1984 said:

Anyone have any updates? I don’t have anything new from GM.

I have a new case open w/GM legal right now, they contacted me after I filed a BBB complaint - I received the call yesterday. This one was a little better vs. last conversations with customer service. She was reaching out to the service manager who quoted me the service bulletin number/etc to find out more. No record on her side, however it was good to hear they are working to "connect the dots"...

capitalst · November 4, 2022

Well, I decided to file a NHTSA complaint about this issue tonight. I think everyone should so they start putting heat on GM for all this. Someone is going to get into a really bad accident soon over this nonsense.

capitalst · November 4, 2022

I also filed something with the BBB. Hopefully, this will light a fire under GM's butt.

drafil · November 4, 2022

On 11/2/2022 at 11:59 AM, Shield1984 said:

Anyone have any updates? I don’t have anything new from GM.

No updates on my side either.

Shield1984 · November 4, 2022

I opened a case with BBB also. Hoping to either get something resolved or they buy it back so I can buy a truck that can tow

Anthony Bessel · November 4, 2022

I've been working with my dealership and have arranged a swap for a truck tested to be working. Hopefully everything works out and I can put this behind me.

As far as I can tell, information about this particular issue hasn't been finding its way to the dealerships. As others have experienced, the bulletin does not show when someone pulls the VIN on my truck but the bulletin itself does positively identify my VIN/build-date. My dealership swears they didn't know at the time of the sale and I believe them. I've called around a little and everyone reacts to me like they have no clue what I'm talking about.

I'm thankful my dealership is willing to play ball on getting this sorted and I feel for those of you that are struggling to get a solution in place. These trucks should have never been sold without this particular flaw being revealed. As some of you have mentioned, sure it's annoying but there is a safety issue underlying this. Poor form Chevrolet.

Shield1984 · November 5, 2022

5 hours ago, Anthony Bessel said:

I've been working with my dealership and have arranged a swap for a truck tested to be working. Hopefully everything works out and I can put this behind me.

As far as I can tell, information about this particular issue hasn't been finding its way to the dealerships. As others have experienced, the bulletin does not show when someone pulls the VIN on my truck but the bulletin itself does positively identify my VIN/build-date. My dealership swears they didn't know at the time of the sale and I believe them. I've called around a little and everyone reacts to me like they have no clue what I'm talking about.

I'm thankful my dealership is willing to play ball on getting this sorted and I feel for those of you that are struggling to get a solution in place. These trucks should have never been sold without this particular flaw being revealed. As some of you have mentioned, sure it's annoying but there is a safety issue underlying this. Poor form Chevrolet.

Glad to hear your dealership is doing you right on that one. The best my dealer would do is let me trade it in at a 7k loss. I declined.

brentrb031 · November 7, 2022

Talked to GM today - The news I am getting is they now see the issue at corporate - the Regional Manager (Service?) is supposed to reach out to me directly, but the "Brand Quality" Team is working on a fix and hope to have it rolled out between Thanksgiving and Christmas.

I did ask them to keep my case open until I see resolution on this issue.

drafil · November 7, 2022

5 minutes ago, brentrb031 said:

Talked to GM today - The news I am getting is they now see the issue at corporate - the Regional Manager (Service?) is supposed to reach out to me directly, but the "Brand Quality" Team is working on a fix and hope to have it rolled out between Thanksgiving and Christmas.

I did ask them to keep my case open until I see resolution on this issue.

Thank you for the update brentrb031! I hope the timeline GM refers to (between Thanksgiving and Christmas) refers to the current year :P.

brentrb031 · November 7, 2022

5 minutes ago, drafil said:

Thank you for the update brentrb031! I hope the timeline GM refers to (between Thanksgiving and Christmas) refers to the current year :P.

Ha!

She did say 6 weeks...

Rick Davenport · November 7, 2022

I took the truck to the dealer this morning, they ran a scan and it threw a brake controller error in the ECM. They said GM doesn't have a fix yet and told me to come pick it up. I'll call GM tomorrow to see if I get the same answer that a fix is in the works. I'm still pretty upset that it has this serious safety flaw. I know my butt puckered a little when I hit the brakes on a 55 mph back road and the truck and trailer didn't want to stop like it should have. I live in Southeast Michigan and I'm wondering if the local news outlets would be interested in warning folks on a serious safety hazard with these new trucks.