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My 2020 caught fire

Kyle Paton
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KARNUT Senior Enthusiast

KARNUT

Posted
Posted
1 hour ago, Silverado4x4 said:

Wait a minute this doesn't make any sense, you were test driving a Z28 and it caught on fire while doing the test drive and the dealer would not give you your car back that you were going to trade in, you didn't own the Z28 yet so why wouldn't they give your car back?

I test drove a 1977 Plymouth Rt road runner. It had a 4 speed but it had 1,2,3, od on the shifter. I test drove like I drove. I managed to pull back to the lot with it over heating and stuck in third gear. I never had a problem with getting my keys, I never give them up. 

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mjonesjr84
mjonesjr84

I couldn't help but laugh at this statement. GM doesn't owe you anything, your insurance does.   As said before, vehicles burn daily, even new vehicles. There are SEVERAL factors that can le

Jus Cruisin
Jus Cruisin

Vehicles catch fire and burn to the ground daily. I-94 was closed this morning with one in Detroit. Out of warranty I wouldn't expect any manufacturer to do anything. Insurance gives you a check and y

Kyle Paton
Kyle Paton

17 days ago. While driving at highway speed, smoke began to appear from the centre stack/console area and then there were flames. I pulled over, got out, called 911 and watched my truck burn to the gr

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MaverickZ71 Senior Enthusiast

MaverickZ71

Posted
Posted
31 minutes ago, KARNUT said:

I test drove a 1977 Plymouth Rt road runner. It had a 4 speed but it had 1,2,3, od on the shifter. I test drove like I drove. I managed to pull back to the lot with it over heating and stuck in third gear. I never had a problem with getting my keys, I never give them up. 

Moronic behavior like this explains why dealers today handle test drives the way they do: Only after surrendering your driver's license for a background check, do you get the 'pleasure' of driving a similar demo vehicle (not the vehicle you want to buy) for half a mile with an overbearing salesman riding shotgun, telling you which way to go and how to drive. 🤬

KARNUT Senior Enthusiast

KARNUT

Posted
Posted
45 minutes ago, MaverickZ71 said:

Moronic behavior like this explains why dealers today handle test drives the way they do: Only after surrendering your driver's license for a background check, do you get the 'pleasure' of driving a similar demo vehicle (not the vehicle you want to buy) for half a mile with an overbearing salesman riding shotgun, telling you which way to go and how to drive. 🤬

Really? I continue to test drive like I going to drive today. I test drive what I buy. I drive a performance car like a performance car. I’ve owned many. Most if not all have a little rubber on the quarter panels when I come back. My wife’s sports sedan the sales guy chose to ride with us. My wife almost had the guy puking before it was over. She likes to corner. That car is 12 years old. Her Acura Intagra type r is in the same garage. I definitely had to ride along on that one. We put him in the small back seat. He was begging to go back to the dealership. I taught my wife well. The impala ss before that the salesman forgot to put on his seatbelt, yahoo. By the way the 1977 Plymouth was the worst ever made. The then president, Lee said as much in his book. I glad I found out on the test drive. I will continue to test drive them like I stole them. And where I want. If it passes the test, that’s the one I’ll buy.

  • Like 1
redwngr Senior Enthusiast

redwngr

Posted
Posted (edited)
On 3/30/2023 at 11:33 AM, Kyle Paton said:

The truck was still inside a full extended warranty to 160,000 kms. The truck was at 103,000 kms. Factory warranty it to 100,000 kms. So I paid $4000 for a warranty that was only 5% used at that mileage. As far as I'm concerned GM owes me 95% of $4000.

The included Powertrain warranty is 160,000 km (100,000 miles) on the 3.0 

(The bumper to bumper is the same as the gassers)

 

Looks like a powertrain problem ... 

Edited by redwngr
TxSquid78 Enthusiast

TxSquid78

Posted
Posted
On 4/10/2023 at 12:54 PM, Silverado4x4 said:

Wait a minute this doesn't make any sense, you were test driving a Z28 and it caught on fire while doing the test drive and the dealer would not give you your car back that you were going to trade in, you didn't own the Z28 yet so why wouldn't they give your car back?

I was a kid and stupid. Took the car out without the salesman but signed something to the effect of I would come back and they would have  a working car. They didnt have the Z28 so they kept my Civic. It was some shady ****** and from one of the biggest dealers in the area too.

  • 2 weeks later...
GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
On 3/29/2023 at 11:08 PM, Kyle Paton said:

17 days ago. While driving at highway speed, smoke began to appear from the centre stack/console area and then there were flames. I pulled over, got out, called 911 and watched my truck burn to the ground. 
 

2020 Silverado Duramax, dealer maintained, extended warranty with 103,000 kms on the clock. Truck is a total loss and completely destroyed, along with $10k+ of equipment in the bed. 
 

GM is silent. No direct contact from them whatsoever. Life turned upside down. No answers from dealer. At time of incident there were 30 stored codes in the ECU. I had an appointment at the dealer for the Friday of the week this happened. 

C2412A06-7F8E-490A-9AA0-08B2F9004C15.jpeg

756EF3EB-F6D3-4024-8B8E-2B18A76004CD.jpeg

BAD68705-0020-47B3-8F95-3C9616D86173.jpeg

We take safety concerns very seriously, Kyle Paton. While our team is only equipped to handle U.S.-based customer concerns, we recommend that you reach out to the team in your region for further assistance. GM Canada Customer Assistance Center can be reached at 800-263-3777. We hope this helps.

Transient Senior Enthusiast

Transient

Posted
Posted (edited)
On 4/10/2023 at 12:57 PM, MaverickZ71 said:

Moronic behavior like this explains why dealers today handle test drives the way they do: Only after surrendering your driver's license for a background check, do you get the 'pleasure' of driving a similar demo vehicle (not the vehicle you want to buy) for half a mile with an overbearing salesman riding shotgun, telling you which way to go and how to drive. 🤬

Dealers don't conduct background checks.  In order for a background check to be conducted you have to agree to one being done via writing.  Dealers are only making a photocopy of your driver license in case they need to call the police or file a lawsuit.  They need to prove they were dealing with you. 

 

Getting back on topic, I wonder if this has anything to do with the wire harness problem that has happened to a few people.  Iirc there's a TSB to move the wire harness.

Edited by Transient
BB68 Enthusiast

BB68

Posted
Posted (edited)
On 3/30/2023 at 4:34 AM, swathdiver said:

What were the codes?

 

Edited by BB68
BB68 Enthusiast

BB68

Posted
Posted
On 3/30/2023 at 10:33 AM, Kyle Paton said:

 

I just meant that I had a dealer appointment to address the codes. The engine light had come on previously in the weeks leading up to this but had gone out. Then it came back on for a few days and went out again. They kept turning me away and said to come back only if the light was on. 

 

 

Electric pumps under the hood

Steering column comm error

HVAC system comm error

Radio comm error

Radio amp comm error

Instrument cluster comm error

Emissions equipment comm error

O2 sensor

A few others cant remember all of them 

 

 

The truck was still inside a full extended warranty to 160,000 kms. The truck was at 103,000 kms. Factory warranty it to 100,000 kms. So I paid $4000 for a warranty that was only 5% used at that mileage. As far as I'm concerned GM owes me 95% of $4000.

 

 

It's hard to accept the failure of a product that is tremendously expensive and then just shrug it off. GM builds vehicles that are designed and built to NOT spontaneously combust, that's their business. They sell warranties for profit. The fact that I was alone is extremely fortunate. This was a family vehicle when I wasn't at work. We had two child seats in the back and my kids were in there about 10 hours earlier.

 

 

Zero modifications. 

 

I'm a travelling instructor that teaches programs mainly in fall protection and chainsaw use. So I had a number of newer chainsaws and multiple totes full of climbing equipment, which is all fairly pricey stuff. The $10k is actually a conservative estimate and I'm still building my list. 

I am truly sorry for your loss. 

But even Stevie Wonder could have seen there was a wiring issue here with that list of codes. Its not GMs fault the dealer couldn't get it to be checked out, or the dealers fault you don't have a vehicle back up plan. 

 

Was that extended warranty(actually just an insurance policy) a GM backed warranty? Or aftermarket? - you might as well add this receipt to the list of items lost to your insurance company.

 

As mentioned before, get a replacement quote for the pickup from your dealer and dont settle with your insurance for trade in value because your not trading it in... Also gather any receipts for maintenance, anything you have put into the vehicle this will be added on top of the 1st insurance payout. Secondly get itemized list of your personal items and retail values of them to submit for personal belongings. That will be your 2nd insurance payout. 3rd will be person time lost ie vacation days or injury and possibly car rental fees.... Be ready to negotiate on 3 different claims. During mine I simply told them on the car value- you just find me a replacement that all I have to do is put gas in it and change oil to drive it 100 miles a day, like I was doing last week. Mind you this was a work car but I went from a 500 offer to 3500 after a few phone calls because I wouldn't settle. They will do this on your pickup too, just stand your ground and document any calls!!!! More later if your interested 

MaverickZ71 Senior Enthusiast

MaverickZ71

Posted
Posted
12 hours ago, Transient said:

Dealers don't conduct background checks.  In order for a background check to be conducted you have to agree to one being done via writing.  Dealers are only making a photocopy of your driver license in case they need to call the police or file a lawsuit.  They need to prove they were dealing with you. 

 

Getting back on topic, I wonder if this has anything to do with the wire harness problem that has happened to a few people.  Iirc there's a TSB to move the wire harness.

 

BS!! Don't presume to tell me how it worked, when I was there. Again, the last dealer I dared take this type of short "test drive" with told me that they would be very pleased to do business with me, as their "review during the test drive" had told them (they had a printout!) I had no criminal record and outstandingly excellent credit, with available credit estimates. And the printout also showed the last 4 places I had lived with the contact info, and the names and locations of my closest relatives. All off my driver's license, no other info provided (obviously they had the tag number and vin on my vehicle), and nothing signed or permissions given! I was so put off by that whole experience that we just walked out and never went back. 

Kyle Paton Enthusiast

Kyle Paton

Posted
  • Author
Posted
On 4/26/2023 at 2:41 PM, GMCustomerService said:

We take safety concerns very seriously, Kyle Paton. While our team is only equipped to handle U.S.-based customer concerns, we recommend that you reach out to the team in your region for further assistance. GM Canada Customer Assistance Center can be reached at 800-263-3777. We hope this helps.


I tried the Canadian GM contact and that’s a rabbit hole I will not go down again. 
 

Calling GM is not actually calling GM, it’s all 3rd parties where nobody talks to one another and ever single time I call I have to explain my entire story all over again. I’ve called that number multiple times and it’s always a dead end. The one time I got a call back it was from someone who sounded like they were in their bathroom on speaker phone and gave me a hard time when I said I couldn’t hear them.

 

So no, it doesn’t help. 

 

I’ll take a replacement truck though, that would be nice. All I want is what I had before all this. If that’s on the table, feel free to reach out. 
 


 

 

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mjonesjr84 Enthusiast

mjonesjr84

Posted
Posted
2 minutes ago, Kyle Paton said:

I’ll take a replacement truck though, that would be nice. All I want is what I had before all this. If that’s on the table, feel free to reach out. 

So then file a claim with your insurance and buy one. They will give you market value of your truck and you can go buy another one.

  • Like 1
dieselfan1 Senior Enthusiast

dieselfan1

Posted
Posted (edited)
13 minutes ago, Kyle Paton said:


I tried the Canadian GM contact and that’s a rabbit hole I will not go down again. 
 

Calling GM is not actually calling GM, it’s all 3rd parties where nobody talks to one another and ever single time I call I have to explain my entire story all over again. I’ve called that number multiple times and it’s always a dead end. The one time I got a call back it was from someone who sounded like they were in their bathroom on speaker phone and gave me a hard time when I said I couldn’t hear them.

 

So no, it doesn’t help. 

 

I’ll take a replacement truck though, that would be nice. All I want is what I had before all this. If that’s on the table, feel free to reach out. 
 


 

 

Why are you waiting to file a claim with your insurance company?

The truck is a total loss. They will pay you what it was worth before it burned. That's how insurance works.

Quit playing games and move on. GM ain't giving you a new truck.

Edited by dieselfan1
  • Like 1
Transient Senior Enthusiast

Transient

Posted
Posted
10 hours ago, MaverickZ71 said:

 

BS!! Don't presume to tell me how it worked, when I was there. Again, the last dealer I dared take this type of short "test drive" with told me that they would be very pleased to do business with me, as their "review during the test drive" had told them (they had a printout!) I had no criminal record and outstandingly excellent credit, with available credit estimates. And the printout also showed the last 4 places I had lived with the contact info, and the names and locations of my closest relatives. All off my driver's license, no other info provided (obviously they had the tag number and vin on my vehicle), and nothing signed or permissions given! I was so put off by that whole experience that we just walked out and never went back. 

Fact:  There's nothing you can do to prevent me from saying whatever I want.  Deal with it. 

 

Secondly, that's not a background check.  All that info is public record.  Feel free to take a look at www.truepeoplesearch.com.

 

Good for you for walking away.  I would too.

  • 2 weeks later...
dgstarr63 Enthusiast

dgstarr63

Posted
Posted

GM's customer service is not good. The only way that I have got action is through my dealer.  I have a very good dealer, Carr Chevrolet in Beaverton, Oregon.

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