Jump to content

Scariest Words from Service Advisor

B33tl3

By B33tl3
in Troubleshooting & Recalls

Recommended Posts

B33tl3 Enthusiast

B33tl3

Posted
Posted

Took my truck in for the seat, radio, transfer case and what ever other recalls there are and yesterday I got the call.

 

"I am sorry your truck will not be ready today. We were doing the firmware update and something got corrupt. We are going to have to start over".

 

Waiting to hear back today if they bricked my truck.

SteveBBB Senior Enthusiast

SteveBBB

Posted
Posted

I've had my truck over 3 months and have 2 recalls pending, but I'm reluctant to take

it in because I'm afraid of what happened to you would happen to me. Right now everything seems perfect and I don't want to screw it up.

B33tl3 Enthusiast

B33tl3

Posted
  • Author
Posted

They just called and said it would be ready in a few hours. It took all night to redo the updates. It will be interesting to see what is different when I pick it up.

bladz1454 Enthusiast

bladz1454

Posted
Posted

haha yea my last recall i had done they said it would take between 15 minutes and 4 hours... I was like 'please explain haha' and they said some up the updates weren't taking due to corrupt files. i was lucky to be out of there in 30 minutes i guess

Crf450r420 Enthusiast

Crf450r420

Posted
Posted

I've had my truck over 3 months and have 2 recalls pending, but I'm reluctant to take

it in because I'm afraid of what happened to you would happen to me. Right now everything seems perfect and I don't want to screw it up.

Depending on what they are you may be able putt them off, but transfer case flash or tanny lines are a different story. Odometer flash is not needed.
KARNUT Senior Enthusiast

KARNUT

Posted
Posted

Last time I went in for an oil change there was an odo update they wanted to do, I told the no. They were starting to complain, I told them I have read stories of changes in performance and gas mileage to leave it alone. I don't need the free oil change.

fondupot Senior Enthusiast

fondupot

Posted
Posted

How is it that when the dealer has to flash the trans or the ecm it takes forever. But I can do both in less than 10 minutes with my Autocal device from Blackbear?

KARNUT Senior Enthusiast

KARNUT

Posted
Posted

How is it that when the dealer has to flash the trans or the ecm it takes forever. But I can do both in less than 10 minutes with my Autocal device from Blackbear?

They got their degree from the same place that told Newm. he tuned his truck. ( the guy who is waiting for his lifter to be replaced, that was ticking).They later said my bad.

chuckl1218 Senior Enthusiast

chuckl1218

Posted
Posted

How is it that when the dealer has to flash the trans or the ecm it takes forever. But I can do both in less than 10 minutes with my Autocal device from Blackbear?

Service manager at my dealer said the files take a long time to download and sometimes get corrupted. Then, they have to start over again. He didn't says this, but implied their process could be better (wink, wink). And he is glad that the Tech Center is just down the road in Austin. A customer came in the other day after having the "peek in recall" done somewhere else and had a Cadillac logo on the welcome screen - this was on a Silverado. They fixed it for the customer. Scary stuff.

fondupot Senior Enthusiast

fondupot

Posted
Posted

Service manager at my dealer said the files take a long time to download and sometimes get corrupted. Then, they have to start over again. He didn't says this, but implied their process could be better (wink, wink). And he is glad that the Tech Center is just down the road in Austin. A customer came in the other day after having the "peek in recall" done somewhere else and had a Cadillac logo on the welcome screen - this was on a Silverado. They fixed it for the customer. Scary stuff.

lol WOW

TJay74 Senior Enthusiast

TJay74

Posted
Posted

Also the autocal only flashed a portion of the ECM/TCM and not the whole OS.

Kent2500 Enthusiast

Kent2500

Posted
Posted

Service manager at my dealer said the files take a long time to download and sometimes get corrupted. Then, they have to start over again. He didn't says this, but implied their process could be better (wink, wink).

 

Technology to solve that problem has been around since at least the 1980's, if not before. That said, few developers have a deep understanding of networking protocols.

tbarn Senior Enthusiast

tbarn

Posted
Posted

Gm designed modules, tools, servers, software. Don't be so quick to blame dealers.

Archived

This topic is now archived and is closed to further replies.

Go to topic listing

  • Latest Articles

  • Posts

    • KARNUT
      Navigating senior years.

      By KARNUT · Posted

      I can relate. 3 years ago I did that on my Avalanche. I was sore for a week. The only maintenance I do myself now is drop and fill on the transmission on my Honda’s. It’s just too easy. My yard work with my walks in the morning will be enough now I passed 70. The contributing factor is the heat in Texas. You just have to pace yourself. 
    • kr477
      Forward collision and lane keep assist still a problem on 2022 refresh?

      By kr477 · Posted

      I am sorry if this was misleading. That was a document attached to our most recent work order number (Doc# 7105804) that summarized all the current updates. These programs were ‘redone’ in the past but these versions dated 4/1/2016 were the ones that actually made all of the problems disappear. These programs were relayed to the dealer from the technical services group at GM. Here is the exact wording on the last work order:   “Front view camera reprogramming with SPS. A new version of FCM software was released to the service dept. In addition to providing general robustness and stability enhancements, this update includes all enhancements from previous software version releases. SPS camera and calibrate camera. OLH to perform extended camera relearn procedure after camera calibration. Would not take with first GDS learn. Front camera SPS – BDYZ333157450 GDS2 – camera road calibration performed 2810835 Front view camera reprogramming with SPS LT 0.6 OLH – extended camera relearn procedure OLH LT 1.5”   I got the truck back on 4/8 – since that time it has been great no problems whatsoever. The lane keep assist, active cruise control and AEB all work very well around town and at highway speeds up to 80mph. During this time I had been away for a week and purposely let the battery sit without a batter tender. Even with the battery a bit lower there were no problems exhibited. I really think this one has it fixed after dealing with these issues over a couple of years. These new programs and relearn process when completed seem to make all the parts (and newer replacement parts) ‘talk’ to each other without any glitches. Hope this helps
    • mysery1
      Navigating senior years.

      By mysery1 · Posted

      I turned 72 today. My day began with a trip to the pharmacy to pickup meds for me and the dog and then a stop at my chiropractor before heading home. Once home I started the job of replacing the rear brake pads and one rotor on our 2018 Silverado which will probably end up taking me 3 days to finish, gotta pace myself you know. Sometimes I question myself on why I still do most of my own repairs but if I wasn't then it's more than likely I would be sitting in front of the TV all day. It seems like the list of things I need to do gets longer no matter what I accomplish. I'm not complaining but being retired was so much easier when I was 62.   Peace
    • davester
      2021 with Intermittent AC Cooling Issues

      By davester · Posted

      google "bathub failure curve". Basically, any part of the vehicle can fail at any time.  It starts off as being more likely (early failure), then the failure rate goes down (but does not go to zero), then it goes up over time because it wears/ages out.
    • Grumpy Bear
      Winter Returned

      By Grumpy Bear · Posted

      I went from every other day to about once in five since the rain abated. I'm not unhappy about that. Took most of the month for the ditches to dry enough to mow. 

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...