Rear window leak

smit303 · December 28, 2019

I had mine done last week. A light rain yesterday. No leaks. I know it wasn't a true test. Heavy rain tomorrow.They did a pretty neat job. No sign they even did anything except the smell. I've had the windows open weather permitting to air it out. Like others have said. I will never trust it, and will constantly be checking it after every rain and car wash.

econometrics · December 28, 2019

Mine didn’t even smell when it was done, now that I think of it. Maybe just a little bit.

Raining steady here, with off and on downpours. Good test so soon for the work they did on it just 48 hours ago.

JohnCasey · December 28, 2019

Didn’t receive my callback in the 24hrs they had promised so I called and spoke with a lady that sounded like she was from the Pacific Islands area that told me I have a scheduled call back for 2:35 on Monday. At this point I’m of the belief that the customer service people are just there to answer the phone and absorb any questions and not actually answer anything. Two calls ago they offered compensation for missing most of deer season, most of fall fishing, and everything else I can’t do in a loaner vehicle but she never said what the compensation would be and I’d bet she can’t make any deals like that anyhow and if she can I don’t want a $100 GM accessory I want the truck back and to not leak.I’m tired of being lied to. My dealership has told be they have never talked to the lady whom my claim has been given. I ve given them her number and extension and 5hey have tried and they can’t contact her. Has anyone got any contacts for North Carolina regional service or an email for someone higher up at GM that can actually find out what the heck is going on?

Centrebaseball · December 28, 2019

1 hour ago, JohnCasey said:

Didn’t receive my callback in the 24hrs they had promised so I called and spoke with a lady that sounded like she was from the Pacific Islands area that told me I have a scheduled call back for 2:35 on Monday. At this point I’m of the belief that the customer service people are just there to answer the phone and absorb any questions and not actually answer anything. Two calls ago they offered compensation for missing most of deer season, most of fall fishing, and everything else I can’t do in a loaner vehicle but she never said what the compensation would be and I’d bet she can’t make any deals like that anyhow and if she can I don’t want a $100 GM accessory I want the truck back and to not leak.I’m tired of being lied to. My dealership has told be they have never talked to the lady whom my claim has been given. I ve given them her number and extension and 5hey have tried and they can’t contact her. Has anyone got any contacts for North Carolina regional service or an email for someone higher up at GM that can actually find out what the heck is going on?

My experience with customer service was a joke. I would say something and they would essentially just parrot back what I had just said. Didn’t offer to fix or do anything at all. I quickly gave up on that being a route of remedying the situation.

ShamrockShooter · December 28, 2019

Didn’t receive my callback in the 24hrs they had promised so I called and spoke with a lady that sounded like she was from the Pacific Islands area that told me I have a scheduled call back for 2:35 on Monday. At this point I’m of the belief that the customer service people are just there to answer the phone and absorb any questions and not actually answer anything. Two calls ago they offered compensation for missing most of deer season, most of fall fishing, and everything else I can’t do in a loaner vehicle but she never said what the compensation would be and I’d bet she can’t make any deals like that anyhow and if she can I don’t want a $100 GM accessory I want the truck back and to not leak.I’m tired of being lied to. My dealership has told be they have never talked to the lady whom my claim has been given. I ve given them her number and extension and 5hey have tried and they can’t contact her. Has anyone got any contacts for North Carolina regional service or an email for someone higher up at GM that can actually find out what the heck is going on?

As I said before don't bother with the 1800people. Talk to service manager and tell him or her you want to speak directly with the regional service manager. They are the ones that can hand out extended warranty, service contracts, Chevy accessories credits, and submit bfir buy backs. Anything else is a wast of your time. Also GM has a quiet not very well advertised policy that if you are out of your truck for i believe 24 days or more they will pay your truck payment for the month too! You just have to ask

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Dean Sterling · December 28, 2019

On 12/27/2019 at 2:59 PM, Centrebaseball said:

I find that extremely hard to believe you have a new window. Maybe they sealed it.

They definitely installed a new window, will see how this one holds up

JohnCasey · December 28, 2019

I paid in full. Maybe they can pay me rent on it. I’m going to call the dealership service manager on Monday and see if I can get in contact with the regional manager

Centrebaseball · December 29, 2019

1 hour ago, Dean Sterling said:

They definitely installed a new window, will see how this one holds up

I don’t understand how you can get a window in one day and I’ve been waiting in my window since November 30?

got some good GM connections?

Centrebaseball · December 29, 2019

2 hours ago, ShamrockShooter said:

As I said before don't bother with the 1800people. Talk to service manager and tell him or her you want to speak directly with the regional service manager. They are the ones that can hand out extended warranty, service contracts, Chevy accessories credits, and submit bfir buy backs. Anything else is a wast of your time. Also GM has a quiet not very well advertised policy that if you are out of your truck for i believe 24 days or more they will pay your truck payment for the month too! You just have to ask

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Seriously the best advice I’ve seen on this thread. Go to the regional service rep / sales manager ASAP if you want anything done. Everyone else will do their best to stall and give you the run around.

Dean Sterling · December 29, 2019

22 minutes ago, Centrebaseball said:

I don’t understand how you can get a window in one day and I’ve been waiting in my window since November 30?

got some good GM connections?

It was a week, not one day.

warhawk89 · December 29, 2019

2019 Trail Boss LT here.

Rear window leak located in GA area.

The updated Feb 2019 TSB still says the same as the previous pages regarding GM fixing your cracked window frame with $12 silicone caulk.

The window assembly replacements https://www.gmpartsdirect.com/oem-parts/gm-sliding-glass-84569182 can be purchased for under 300 bucks.

Speak with your service manager, district rep, or dealership owner and demand to have a new assembly installed and anything damaged by water should be cleaned or replaced if necessary. Those headliners run about 900 bucks a pop. So, essentially GM is shooting themselves in the foot by cheaping out the first go around and not actually fixing the problems.

Service bulletin 18-NA-383 https://static.oemdtc.com/TSB/MC-10156903-9999.pdf

I opened a case 5 days ago on GM chat support for paperwork purposes if they want to play games. But I have the dealer owner's phone number, the service manager's number, and the district rep's phone number.

You tell these people to replace the back window glass and fix subsequent damage caused by their manufacturer defect until you're satisfied.

Keep logs of every call, every report, every conversation in the event you're in a situation you may need to lemon law or negotiate a buy back.

Wish you all the best and I'll keep you updated. Currently have my vehicle under the shelter to mitigate damage but my entire backseat has been soaked before from this. And what's funny is there are numerous of these vehicles well into the newer builds 2020 Denalis and 2020 silverados that are sitting on the lots being damaged right now that these crooks are selling to customers without fixing or disclosing. This is near grounds for a class action lawsuit. Several of my dealer connects have told me they have more than 5+ trucks at any given time per week fixing these issues so this isn't remedied and isn't limited to just 10/2018 production date vehicles. This is an ongoing problem that hasn't been fixed. Obviously issuing a recall would be far too costly for GM which is why it's not known to the general consumers.

I have begun speaking with a firm about this already.

ShamrockShooter · December 29, 2019

There is an old saying. The only party that wins class action lawsuits are the lawyers.

I have a friend who is a "journalist" that covers an industry similar to automotive. He is paid to fly to conferences by the companies to cover their new product launches etc. By default I think you are not inclined to say anything bad about the hand that feeds you. If Auto is similar there are not any journalists or blog or magazine writers out there saying "hey GM really effed up their best selling most profitable truck". The problem here is you don't see any auto industry media attention to this problem so you are left with forums and Facebook which don't outweigh the huge marketing power of GM to sell defective trucks. Since this really isn't a safety issue unless you count electrical fire, GM has no incentive to fix this right, only cheap as possible. Maybe getting the lawyers involved would get their attention.

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Centrebaseball · December 29, 2019

Will be interesting to hear if / when a class action gets started. I doubt it would help those who have already had to go through the leak process. Keep us updated as I am currently going through a similar process as Shamrock

hiranger · December 29, 2019

I had purchased mine in March and only been driving to work (4.5 miles each way) so I didn't ever see, November 11th we went to the In-laws and it was raining, My 10 year old says I'm getting wet, It was scheduled for its first oil change on the 26th, said they would need to keep it for about a week, I told them I would need a loaner can't be without wheels for a week, so I had to wait almost 1 month, they called, I dropped mine off and pick up a 2019 Z71, last night we are coming back again from my in-laws, we stop to get gas and my 4 year old daughter Mom! this truck leaks in the same place as daddy's truck!

My Silverado

Their Loaner Z71

Edited December 29, 2019 by hiranger