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TriciaF

Defective Paint - 2015 Suburban

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Hello All
We purchased a certified pre-owned 2015 Suburban at the end of last year. It was shiny and pristine at the dealership. Within two months of having it home, we notice the paint on the hood and roof looked dull and like the paint was swirled. We had it detailed and were advised by the detailer that he felt the paint was defective.   The vehicle had approx 30,000 miles on it when we bought it.  While we didn't expect it to be 100% unblemished, we never expected the paint on the hood and roof to completely fail.  It was disguised with wax apparently when it was on the lot.

Since then, we have been in touch with the dealership that sold us the vehicle, GM corporate, and our local dealership. The dealership where we purchased the vehicle has told us that they will do nothing to assist us. This was in January of this year, well before the warranty was up, not even two months after we purchased it.   We do not feel this is a warranty issue anyway but rather a defect.

The treatment by corporate has been nothing short of appalling. I have been unable to speak to anyone in a supervisory role and have been strung along with countless phone calls. We were directed by the person working on our claim to take it to our local dealership for evaluation. We did that, took it took a Chevy dealership in San Diego . Corporate even made the appointment for us. The manager of the auto body department evaluated it and told me the paint is absolutely defective. He called it bad paint, said it looked terrible and the he would be angry too. He said that the paint should not look like this and he confirmed that it was factory paint.

He relayed his findings back to corporate along with an estimate of $2,000 to paint the hood and roof alone. GM is offering a paltry $800 "assistance" for this defective paint. The entire vehicle is affected, with the worst being the hood and roof. GM refuses to put anything in writing or have any contact with me via email except for automated messages notifying me of a missed phone call. I have asked to speak with a supervisor or anyone in a higher position, and I have been refused every time and redirected to the person who has been handling my claim.

We are searching for other Chevy owners who have similar paint issues, preferably in San Diego but not necessarily. We have contacted the local media outlets, and our local television station is interested in coming out to interview us, and we would like to find others in the same circumstance. There had been a story on a major news show years ago regarding GM defective paint as well.   I am disgusted that GM will not take care of their bad paint and instead puts it on the consumer!

Please email me if you have had any paint issues.
I can be emailed at [email protected].


Thank you.

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On ‎1‎/‎5‎/‎2019 at 8:37 PM, TriciaF said:

Hello All
We purchased a certified pre-owned 2015 Suburban at the end of last year. It was shiny and pristine at the dealership. Within two months of having it home, we notice the paint on the hood and roof looked dull and like the paint was swirled. We had it detailed and were advised by the detailer that he felt the paint was defective.   The vehicle had approx 30,000 miles on it when we bought it.  While we didn't expect it to be 100% unblemished, we never expected the paint on the hood and roof to completely fail.  It was disguised with wax apparently when it was on the lot.

Since then, we have been in touch with the dealership that sold us the vehicle, GM corporate, and our local dealership. The dealership where we purchased the vehicle has told us that they will do nothing to assist us. This was in January of this year, well before the warranty was up, not even two months after we purchased it.   We do not feel this is a warranty issue anyway but rather a defect.

The treatment by corporate has been nothing short of appalling. I have been unable to speak to anyone in a supervisory role and have been strung along with countless phone calls. We were directed by the person working on our claim to take it to our local dealership for evaluation. We did that, took it took a Chevy dealership in San Diego . Corporate even made the appointment for us. The manager of the auto body department evaluated it and told me the paint is absolutely defective. He called it bad paint, said it looked terrible and the he would be angry too. He said that the paint should not look like this and he confirmed that it was factory paint.

He relayed his findings back to corporate along with an estimate of $2,000 to paint the hood and roof alone. GM is offering a paltry $800 "assistance" for this defective paint. The entire vehicle is affected, with the worst being the hood and roof. GM refuses to put anything in writing or have any contact with me via email except for automated messages notifying me of a missed phone call. I have asked to speak with a supervisor or anyone in a higher position, and I have been refused every time and redirected to the person who has been handling my claim.

We are searching for other Chevy owners who have similar paint issues, preferably in San Diego but not necessarily. We have contacted the local media outlets, and our local television station is interested in coming out to interview us, and we would like to find others in the same circumstance. There had been a story on a major news show years ago regarding GM defective paint as well.   I am disgusted that GM will not take care of their bad paint and instead puts it on the consumer!

Please email me if you have had any paint issues.
I can be emailed at [email protected].


Thank you.

If it were purchased as an CPO, how much warranty do you have left?

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Our 2015 Suburban is doing the exact same thing, we are getting a run around.  Chevy says it not their problem/fault, our dealer said to go to Chevy.  Chevy corporate online said to go to the local dealer, the polyshield we had put on doesn't cover the paint "cracking".  So we are where you are, what did you do and how did you get it fixed.  We are going to go get estimates at auto shops next week.

 

We need your help !!

 

Thanks, Deb

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On 9/30/2019 at 5:28 PM, DebA said:

Our 2015 Suburban is doing the exact same thing, we are getting a run around.  Chevy says it not their problem/fault, our dealer said to go to Chevy.  Chevy corporate online said to go to the local dealer, the polyshield we had put on doesn't cover the paint "cracking".  So we are where you are, what did you do and how did you get it fixed.  We are going to go get estimates at auto shops next week.

 

We need your help !!

 

Thanks, Deb

Deb-

I just emailed the person in the original post about this. My 2015 Yukon is doing the same thing and looks like a 20 year old car. We are getting the same responses from our dealership and GM. We have got to get something done about this! These $70K vehicles should not be doing this!!!! Feel free to email me at [email protected] 

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I have what sounds like the same problem on a 2016 Tahoe LTZ. Paint looks like it is fading away and very scratchy. On the edge of the hood the paint looks like it is cracking.  

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I have the same paint issue on a 2014 Yukon.  Its been like this for some time.  About 18 months ago I have the dealer look at it.  They and GMC declined to do anything about it.  I won't buy another GM.  $60K truck that they won't stand behind it.  There are lots of other competent, well made trucks on the market where the warranty and a standard of quality still mean something.  

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2016 suburban black. Exactly the same issue. 
Dealer said the hood and roof need stripped and repainted. $2200. To paint a 3 year old vehicle is ludicrous.

CHEVROLET MANAGEMENT NEEDS TO READ THIS.

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I just bought a 2015 black Suburban 🤦‍♂️

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My 2015 Yukon XL Denali is the same way.  The attached image is after paying for a deep cut and buff.  Couldn't cut any further without burning/destroying what was left of the pathetic clear coat.  The entire roof of the car is this way also and will need to be repainted.  The rest of the car looks okay except a couple trim pieces near the rear windows...

Yukon_Hood_AfterCutBuff.jpg

Yukon_XL_AfterCutBuff.jpg

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Having the same issue on our 2016 Tahoe. Hood and roof are both shot. Didnt surface until just after the 36K mark so any warranty is now DIW. Anyone else have any luck getting after Chevy to correct the issue? We just got stationed in Hawaii so we are being quoted well over 3k so repaint 🤬...

received_2446069252181295.jpeg

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Hey all, I'm having the same problem with my 2015 Yukon. I had one shop in SD determine it was clear coat failure. He sanded down to the paint and resprayed with clear (3 coats). This was on hood. 

Now the roof is doing it. Anyone have luck with gm?

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Unfortunately this is not unique to GM. Many car makers are have paint quality issues. This is mainly due to EPA regulations. The paint just doesn’t hold up like it used to. I currently own a 2018 Tahoe and 2 kia’s one of which had peeling paint after 5 years of ownership. It’s a known problem throughout the industry. I never had a car that had paint peel. The cars have turn into throw away items. I’m leaning more towards leasing in the future although I never have but after 2 or 3 years get a new one. Don’t have to deal with this crap.

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I have a black 2017 Tahoe that has the same problem. Took it to the dealership 2 days after 3 yr warranty expired. We have been getting the run around for 2 months. Still waiting for a answer as to what's going to happen. GM manager says the paint looks horrible. Yes it does!!!! So disappointing. 

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I appreciate the discussion on this forum.  We purchased a 2018 pre-owned Suburban and then realized once we put our Great Pyr dogs into the back cargo area for a ride that, although she is pretty, it no longer functioned like the older models that we need for our business/dogs/family lives in general.  The interior height of the cargo area has been reduced significantly due to the hidden seat feature and it declines by several inches toward the back entry. Not good for the travels we do with the dogs or for hauling our home improvement business needs easily.  So, we went looking for an older model before the changes to the features occurred in 2015. Presently this morning, in negotiations regarding a found 2014 Charcoal metallic Suburban.  However, although listed as "pristine" in the online ad, it has a "scorched" looking hood and top that the Casey Toyota dealer claimed to not have known (?).  It was so visible to the naked eye I questioned the truth of that statement.  CarFax says it comes from CA and AZ; therefore, I reasonably suspected overexposure to sun/heat as the causal factor.  In reading this, I'm wondering if the above stated problems are also key.  The dealer seems eager to get rid of it offering to paint the hood and top it if we "buy it today." Hmmm...not sure that will resolve the issue if the paint is overall defective.  So sad, I really  love my 2005 Suburban because it fits my petite stature and has been perfect as a work/off road fun and family truck, but she has almost 220K with no paint issues and I know I need to get something that functions like her soon. I'm wondering if they paint it professionally, will the issues return and/or continue in the other areas.  We can't afford to make another decision that impacts us negatively.

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