MultiPro Power Steps not retracting

[Ryan Weber]

I bought a 2019 Sierra Denali with the GMC MultiPro Power Steps (retractable running boards) in June. Twice in the last month, the passenger side step has stayed in the extended position after the door was closed, and won’t retract. The first time, it retracted when I shifted into drive and started moving forward. This time, that’s not working. 

 

Anyone having similar issues or a fix?

[Wheelguy]

There used to be a relearn procedure on older power assist steps. If not too inconvenient, I’d call or stop by a GM dealer and see if they could give you the steps to use (if that method is still used). Could also be a faulty sensor of some sort.

[Gary Simmons]

Yes, I am having the same issue with mine.  But of course when I brought it in to the dealership, it wouldn’t do it!   

[PickupMan]

Has this issue been resolved? I'm currently experiencing this issue.

[Landry]

I am still having it on both side and it is really annoying

[19 Denali ultimate]

Not sure if this will work or not but I did see the same issue with aftermarket power steps and to resolve the issue the battery was disconnected and let sit for 15 minutes or so.  Could give that a try I suppose.

[Louie Boccia]

Side step not retracted when door is closed

[GMCustomerService]

On 1/25/2023 at 5:26 PM, Louie Boccia said:

Side step not retracted when door is closed

This is certainly not what we like to hear, Louie Boccia.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your truck. To do so, please send an email to [email protected] with ATTN: Louie Boccia/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
 
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[eppieguy]

I had the same issue with only the passenger side as I rarely have passengers, if I helped it the step would come in and out but it needed help, I lubed up all of the pivoting points and worked it back and fourth and now it works fine but I open and close the passenger door once in awhile to keep it moving,.

[Twin]

Did anyone figure out what caused the issue I have a 2020 denali and the passenger side step wants to come out but goes in I lubed up all the fitting. Probably a sensor issue. I have no problem buying them just want to make sure which one. May just take it to the deal but if anyone can help it would be greatly appreciated