Jump to content

Backup Camera Angle

odarevliS
 Share

Recommended Posts

odarevliS Enthusiast

odarevliS

Posted
Posted

I bought a new 2020 Silverado 1500 and the backup camera is set at an odd angle. It looks to be skewed to the left as you can plainly see an increasing amount of the tailgate across the monitor. I thought it would be a simple fix, but call the local Chevy service department to see if it is a common problem with a fix. I was told that’s the way it’s supposed to be. I know the camera is off-center in the gate latch handle, but it’s a little confusing while backing up since the guidelines are centered, but the camera is skewed. Also the viewing area seems magnified beyond what I would consider normal. Has anyone else had these issues?

8CACD2BD-8A6F-43B8-9BA8-39B67CBD567B.jpeg

  • Replies 42
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Days

Popular Posts

odarevliS
odarevliS

Took my truck to the dealership today. They did a software update, which didn’t fix the issue, then replaced the camera, which also didn’t fix the issue. The service rep said he would call GM to discu

odarevliS
odarevliS

Thanks Transient.  My service advisor told me they had ordered a new bezel for my truck. Another trick you might try is to reshape the bezel. I believe you can  compress the bezel in the center enou

Posted Images

  • 1 month later...
Aaaaaaaayush Enthusiast

Aaaaaaaayush

Posted
Posted

That is definitely not a software issue! It seems like the camera might have shifted in the tailgate button module. Ill take my tailgate apart tomorrow and see if there is any camera adjustment of any kind. (My camera is perfectly centered, but that seems rude of the service department to dismiss it as a software issue.)

RWTJR Enthusiast

RWTJR

Posted
Posted (edited)

The below information request would indicate this is a known issue:

https://static.nhtsa.gov/odi/tsbs/2020/MC-10183794-9999.pdf

 

I have the RPO QK1 tailgate mentioned in this bulletin. I am going to take a closer look to check alignment next time I back up.

 

No expertise implied or expressed

Edited by RWTJR
Fix link
carnau Enthusiast

carnau

Posted
Posted
10 hours ago, RWTJR said:

The below information request would indicate this is a known issue:

https://static.nhtsa.gov/odi/tsbs/2020/MC-10183794-9999.pdf

 

I have the RPO QK1 tailgate mentioned in this bulletin. I am going to take a closer look to check alignment next time I back up.

 

No expertise implied or expressed

This is actually an old version of it. The new version is 

#PIE0589A: Engineering Information - Request for Pictures On Rear View Camera Not Aligned Customer Concerns - (Nov 30, 2020)

 

We actually fixed on of these recently. Shim the left side handle retainer with a .50mm/0.02" flat washer

This isn't the repair for it in GM SI. But it will fix the concern.

Capture.JPG.f0384d41ded154f7498252e245ae412d.JPG

 

one_day_you_may Enthusiast

one_day_you_may

Posted
Posted
21 hours ago, Aaaaaaaayush said:

That is definitely not a software issue! It seems like the camera might have shifted in the tailgate button module. Ill take my tailgate apart tomorrow and see if there is any camera adjustment of any kind. (My camera is perfectly centered, but that seems rude of the service department to dismiss it as a software issue.)

Ya im not really sure what to do when they refuse to fix it cause its software.

RWTJR Enthusiast

RWTJR

Posted
Posted
13 hours ago, carnau said:

This isn't the repair for it in GM SI.

 

What is the repair for it in the GM SI?

one_day_you_may Enthusiast

one_day_you_may

Posted
Posted
On 1/20/2021 at 5:42 AM, RWTJR said:

What is the repair for it in the GM SI?

I would like to know this also. I plan on going to another dealership, but it would be nice to direct them to a fix. 

carnau Enthusiast

carnau

Posted
Posted
3 hours ago, one_day_you_may said:

I would like to know this also. I plan on going to another dealership, but it would be nice to direct them to a fix. 

There isn't a GM fix for it yet.

  • 4 months later...
Tedk Enthusiast

Tedk

Posted
Posted

I am having the same crooked camera issue with my 2021 TB with the QK1 tailgate.  It is at the dealership today being looked at and they are awaiting a response GM technical assistance for more direction.  They would not use the shim fix as noted above without permission.  Dealership did try to swap cameras but it did not fix the problem.  Does anyone know if GM has a fix yet?

  • 5 months later...
odarevliS Enthusiast

odarevliS

Posted
  • Author
Posted

Over the last year I have called the dealership a couple of times about the crooked camera issue since I first reported the problem. No fix identified. I called again today to ask if GM has a fix for the crooked backup camera yet. Apparently this is not a widespread problem as the gentleman I spoke with had never heard of it.
 

He did search for a bulletin addressing the problem, and found one. A manual software update is supposed to fix it . I’m taking it in to see if that actually fixes the problem. Will post again after the software download. 

Parrish Mooneyham Enthusiast

Parrish Mooneyham

Posted
Posted (edited)

Hey odarevliS, keep us posted, I just called my service advisor to follow up with this.  I have have the same issue with my 2020 1500 Crew Cab since I bought it.. So at 0 miles this was crooked.  I will also post back with whatever happens with my service advisor/information.  

20211130_103734.jpg

Edited by Parrish Mooneyham
odarevliS Enthusiast

odarevliS

Posted
  • Author
Posted

I will. It’s going to be mid January now before I can take my truck in. You may find out before me if software will actually fix the issue. I should have asked for the service bulletin # when I called. I have searched for it since, without any luck. 

odarevliS Enthusiast

odarevliS

Posted
  • Author
Posted

Parrish, I believe the service bulletin is NHSTA #22NA136. Info I found on car complaints.com states that NHSTA has not published this bulletin but to request a copy from your a Chevrolet service department. The description of the bulletin doesn’t sound exactly like what’s happening with my camera. 

It says it’s “to correct a customer concern of Crooked Rear View Camera Guideline Image on Radio Display.”

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Latest Articles

  • Posts

    • asilverblazer
      2015 Sierra Denali L86 cyl 5 misfire at idle

      By asilverblazer · Posted

      Compression test? Weird noises? Fuel trims?
    • asilverblazer
      Wow I'm in a pickle. (Broke down truck) and a story.

      By asilverblazer · Posted

      I suspect at some point in the near future, the hardware will be free and you pay a subscription to access the vehicle - alldata style.
    • parthery
      BAK MX4 EZ-Lift Install and Review

      By parthery · Posted

      I've been eyeing an upgrade to my tonneau cover for a bit now.  Intrigued by the BAK MX4 EZ-Lift with the torsion spring and went for the upgrade.  Thoughts and musings during unpacking, install and a few days of usage.   Once my order went into Realtruck, it took about 4 days to ship.  Unfortunately, FedEx Ground destroyed the box and contents and it was unusable upon receipt.  To Realtruck's credit, one email with pictures and an RMA was sent to me to send the first one back, and another unit was shipped out.  It arrived 3 days later, unscathed.   I opened the box and it looked like every other BAK MX4.   Biggest differences are the rails and retaining clamps, and of course the spring attached to the cover itself.     NOTE - if you are upgrading from a MX4 to the EZ-Lift, you will have to replace the rails.  The EZ-Lift rails have a notch cut in them to allow the new style retaining clamps to fit properly.  The new retaining clamps also have 2 knobs/carriage bolts and there are two tracks underneath the front panel. The strap clips are mildly different (more like the Undercover Flex clamps) in that the screws go in from the underside.  Personally I prefer these over the BAK clamps that use the nutserts that are a nuisance to install.  The remainder of the parts in the box (drain tubes, rail clamps, and bumper pads) are standard issue BAK.     I did not replace my front bed seal at the time because it seemed to be in decent shape.   BAK recommends shims on the GM trucks unless you place the clamps on the flanges about 1/3 of the way in from both the front and rear of the bed.  I shimmed the front and the middle, and initially placed the clamps equidistant.  This also turned out to be a mistake, because when I set the cover in place, the new style retaining clamps wouldn't clear the front clamp.   New style clamp inserted in the track:     And the issue which occurred because the front rail clamp was too far forward:     Once I removed the shim from the front of the bed, and slid the clamp back to the front flange, everything cleared fine.     The cover set on the rails without issue and I installed the strap clamps.  After I completed my adjustments, I pulled the pin to activate the torsion spring.  Mistake #3 on my part.  PULL THE PIN AS THE VERY VERY VERY LAST STEP!  The reason is, once you pull the pin, the torsion spring is activated.  If you have to loosen the front clamps and adjust the cover, the front panel will - by virtue of the spring, refuse to lay down.  The only way to get it to lay down so you can reinstall and tighten the clamps is to fully open the panel against the back of the cab, which will then allow the front panel of the cover to lay down and be tightened.  Not a big deal unless you haven't installed the foam pads yet (typically the last step) because minus the foam pads, you will need to place something between the frame of the cover and the back window so it doesn't get scratched.  The next time I install one I will install the foam pads before I pull the pin and activate the spring.   After using it for a few days:   The spring assist is great.  You literally can open it with one hand.  My shoulders aren't getting any younger and this was part of my motivation to swap out. The second panel latches and unlatches itself as you open and close the cover.  Neat in concept, however it took me a minute to get used to closing the cover and not hearing the "latching" sound that would tell me it was locked in place. The paddle handles are a huge upgrade and I wouldn't be surprised to see them become the standard across the Realtruck line.  They effectively eliminate the concern that a thief could coat hanger the cover open and get to the contents in the bed. I'm not sure why the very front panel on my cover has a different finish from the other 3 panels.  I have a request into Realtruck to find out if mine was not manufactured properly or if it was by design.   All in all I'm pleased.  Same level of protection, looks good, keeps stuff mostly dry (they all leak around the tailgate) and easy to install.
    • KARNUT
      PF63 Oil Filters Going Away?

      By KARNUT · Posted

      Thanks not an answer 
    • Tyler Gibbs
      PF63 Oil Filters Going Away?

      By Tyler Gibbs · Posted

      /facepalm

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...