2023 5.3 Silverado Leaking Oil @ 800 miles

MrMagloo · October 27, 2023

15 minutes ago, forest said:

So if you paid 60k for a new vehicle and it has a rear main seal leak and an obvious oil cooler line leak you would be ok with them not fixing it? This just makes me waste more of my time.

And even if they do "fix" it ... I can tell you there is no way in hell that truck is going to be put back together the same after a trans drop.

Been there done that.

But what really bothers me is my lost time. The wasted day yesterday with the dealership. 8 hours of my time to have them wipe down oils spills and send me on my way with no resolution.

Wiping mechanic grease and oil off my truck door handle, steering wheel, shifter, start button and seat covers.

And you think I am gonna waste less time and have a better outcome with a rear main seal replacement?

The issue is I have a defective vehicle and I will spend dozens of hours trying to get it fixed and there is no monetary compensation that can get my time back.

Why are you taking it out on people here? Nobody here can do anything other than to offer their perspectives, and I think there have been a number of considerate responses.

Your issue is with the dealer. I agree they should have been able to find the origin of the leak pretty quickly and make the appropriate repairs - provided they had the parts in stock, which they very well might not have. Your options now are to escalate the experience to higher ups at the dealer, and/or call Chevy. No doubt, having the situation on an expensive new vehicle in the first place is disappointing. I'm dealing with my own issues on my truck, and yes, it's no fun.

forest · October 27, 2023

I'm not taking it out on anyone ... there is no "one" to take it out on.

I learned this after 20 years in corporate America.

The poster just said they didn't see the issue.

I was telling them what the issue is for me ... my wasted time ... lots of it.

A poor new car buying experience.

I personally don't even blame the dealer.

They are only incentivized to sell new cars for GM.

They are not financially incentivized to provide a positive customer service.

It is probably GM policy to do as little as possible.

They are probably told to wipe down obvious oil leaks and put "dye" in the oil and send the customer on their way.

20 years of corporate America would lead me to believe that is the case.

KARNUT · October 27, 2023

35 minutes ago, forest said:

I'm not taking it out on anyone ... there is no "one" to take it out on.

I learned this after 20 years in corporate America.

The poster just said they didn't see the issue.

I was telling them what the issue is for me ... my wasted time ... lots of it.

A poor new car buying experience.

I personally don't even blame the dealer.

They are only incentivized to sell new cars for GM.

They are not financially incentivized to provide a positive customer service.

It is probably GM policy to do as little as possible.

They are probably told to wipe down obvious oil leaks and put "dye" in the oil and send the customer on their way.

20 years of corporate America would lead me to believe that is the case.

I was 40 in the customer service business. It boils down to management. No business owner wants to be known for bad service. That can change overnight with one person. In the 90s I bought all the brands based on price. I ended up at a GMC-Hyundai dealer because of service. Fords dealership in my area was terrible. 1998 was my last new Ford truck and car. Our equipment sales and service business grew from a five acre complex to 40. Facebook and internet allowed people to find us and our reputation grew because of great service. A company like GM has procedures the dealer has to follow to get reimbursement. That’s the way corporate America stays profitable. It keeps fraud at a minimum.

Edited October 27, 2023 by KARNUT

64BAwagon · October 27, 2023

If your attitude at the dealer is the same as it is here I doubt you will get anything other than the bare minimum from them. The techs are bound by certain procedures, they likely are required to dye test it and determine the source. While thats a PITA its not unreasonable. Having an expensive new vehicle with a defect is frustrating, I totally get that but attitude is everything with repairs. If youre not being heard then ask to speak to the service manager and explain what your expectations are. Most dealers suck but youll get nowhere with anyone this way. The people you are dealing with work in an imperfect system thats way above their pay grades. They are doing what their required to do. And considering the dealers are stuck in the crosshairs of a 6 week strike, I cant imagine things are going well anywhere.

Silverado4x4 · October 27, 2023

Why did they need your permission to put dye in the motor that's they find leaks using a UV light, if you would have said no they would have said "ok have a nice day" and as far as a tranny drop that's how the rear main seal is replaced no big deal been there with my 2015 HD I owned. The way you come off on here you will nothing out of the dealer.

forest · October 27, 2023

Agreed. I am gonna let the issue drop and not pursue it.

MrMagloo · October 27, 2023

LOL, I and the others clearly are not following you. We all agree the dealer could have done a better job here, and it was suggested you elevate the issue with mgmt if you are not happy. Clearly, you don't agree with the GM troubleshooting procedures, so it might benefit you to gain some insights on how it works. I'm not going to even touch your theories on dealership finances or margins, but you do have an interesting opinion. Good luck.

newdude · October 27, 2023

17 hours ago, forest said:

Update:

Went to dealer today and it was a sh*tty experience.

They acknowledged the engine oil leaks at both locations but did nothing to address them.

They wiped everything down and put dye in my engine oil WITHOUT my permission.

I guess when you drop off a vehicle for warranty examination they can do whatever they want without your permission.

I had already wiped the oil drips down twice and they reappeared.

If they don't reappear now I have a feeling they put more than dye in my engine oil.

When I asked if they put anything else in there the service rep got offended and said I was making a big deal out of nothing.

I guess it's not his $60k or 5 hours of wasted time that he didn't get paid for.

This is why I should never go to a dealer.

GM doesn't care about customers post sale.

The service department is making no money off warranty work.

So they wipe your brand new vehicle engine oil leaks down with a rag and tell you "don't make a big deal about it".

Its warranty. Why would they "need permission" to put dye in the engine oil to find a leak under warranty? The dye is going in so they can pinpoint the leak. They cleaned the existing "leaks" to start fresh with the dye.

You are indeed making a big deal out of them trying to find this leak on your 800mi truck. You wiped it twice, good for you, but that doesn't help them in following GM warranty procedures.

Take a chill pill, go outside for a walk, catch your breath and realize you are blowing this way out (aside from the Lyft experience). If not, you are one customer I'm sure they'd love to "fire" as a customer of theirs. The only other real ground to be ticked off on is the grease left on the door handle.

Edited October 27, 2023 by newdude

forest · October 27, 2023

I am clearly in the wrong here.

As I stated I am not going to pursue it further.

I appreciate the tips on the leaks and feedback on my behavior and expectations from warranty service.

Mike Duhaime · October 28, 2023

2 hours ago, forest said:

I am clearly in the wrong here.

As I stated I am not going to pursue it further.

I appreciate the tips on the leaks and feedback on my behavior and expectations from warranty service.

Welcome to this forum. And you thought the dealer was full of pricks...

newdude · October 28, 2023

6 hours ago, forest said:

I am clearly in the wrong here.

As I stated I am not going to pursue it further.

I appreciate the tips on the leaks and feedback on my behavior and expectations from warranty service.

You have a leaking 800 mile truck. Under warranty. You SHOULD pursue it. Gotta follow their process though. Dye goes in, you drive it a bit, take it back, they black light it, boom "x" part is leaking and they fix it.

My 2.7 turbo. Oil cooler leaked early on, about 10k miles on it. I took it in, they dropped dye in and I came back later that week. They confirmed the cooler, I waited 3 weeks (was on backorder), they put a new cooler in it, no more leaks.

Don't like it? Don't want to deal with it getting fixed? Trade it in. Another truck, another dealer, another brand, whatever makes you happy.

Edited October 28, 2023 by newdude

ember1205 · October 28, 2023

14 hours ago, forest said:

I am clearly in the wrong here.

As I stated I am not going to pursue it further.

I appreciate the tips on the leaks and feedback on my behavior and expectations from warranty service.

I got the sense from reading this that you got upset to varying degrees for the following reasons:

- You felt that you had already done a level of troubleshooting that they repeated.

I can appreciate this as I used to get very frustrated in similar situations with certain aspects of computer technology - by the time I called Support, I had already ruled out anything that the first two tiers of Support would be able to find and I wanted to go right to Tier 3. The reality is that THEY have a process that is allowed and they need to be able to document that they followed the steps, in order, to get to the deeper diagnostics. Skip a step and mother GM stops paying them for their time and materials.

- You reacted negatively to them adding dye to the engine, and doing it without talking to you first.

My gut tells me that this is primarily because you weren't/aren't aware that not only is this normal for all shops to do, but it's a required step that is -completely- safe. Are you aware that your engine likely already had dye in it at the factory? Adding dye caught on because it's a useful, reliable, easy step. It stuck around as a "tool" because it's completely safe. They didn't pick up a box of RID at the craft store or Nice 'N Easy at the grocery store here... they used a special dye formulated to be added to oil and used in engines. It is completely safe for that to remain in there and will get "flushed" the next time the oil is changed.

Clearly, something is wrong with your truck. You should definitely get it corrected. Go ahead and ask questions of them, but do so to understand their process not to challenge it. If you know what the next couple of steps for them might be, you can possibly help them with those steps. I use a private mechanic for all out-of-pocket repairs that I can't/won't tackle myself. I've built a really good relationship with him over the years by learning his process and he learning that I'm reliable when I tell him I know the process to reproduce an issue. I brought him the truck to replace my front brakes a few years ago and he called me two hours later to tell me there was no problem found. I offered him a process of how to get the brakes to act up and asked him if he'd check it out. Skip forward to when I picked the truck up and he was sure to show me the bad rotor after he finally found the issue. Most mechanics out there would simply write it up as problem not found, charge me an hour's labor and send me home but he knew that I knew there was something off because we have always partnered to correct issues on my vehicles.

I can tell you with absolute certainty that going at anyone in any sort of service-providing role with a negative, argumentative, entitled attitude will not only get you the absolute bare minimum level of service, but they will make you fight to get it and may well ask you to never return to do it again. Predominantly, people WANT to be helpful. If you show a level of humbleness and humility and convey to them (maybe outright SAY IT) that you are in need of their help, you've already moved to the front of the line in their mind. As I alluded, you want to make them feel that you are their partner and not their enemy in getting a problem addressed.

forest · November 1, 2023

Happy Halloween !

This is what I feel like when I look at the oil puddle in my driveway.

Bikerjon · November 1, 2023

43 minutes ago, forest said:

Happy Halloween !

This is what I feel like when I look at the oil puddle in my driveway.

Happy Halloween to you also. I am sure they will get your leaks fixed for you. You just need to let them work thru their procedural bullsh*t at the dealership level. Enjoy your new truck!