2016 Chevy Tahoe Vibrations

[Pegmar]

Hello from Hutto, TX! My husband and I purchased a 2016 Chevy Tahoe (Demo) with a little over 3000 miles on it on February 25, 2017 and at the time of the test drive, noticed a vibration when driving over 70 mph. The sales rep immediately blew it off as just a balancing issue. The sale was contingent upon the dealership repairing the issue so they jotted it down along with other notable requirements not related to repairs. I brought the Tahoe back and dropped it off the following week so they could look at it and have leather installed. The sales rep had called me and told me that it's just a flat spot which is typical from sitting on the lot and that they would air the tires up to 75-80 psi and drive it for 5-10 miles, deflate and everything would be fine. While this seemed odd to me, I let it go; he called me when the vehicle was ready and said everything was fine. Needless to say, I brought it back a couple of weeks later because the vibration didn't go away. It's been in the shop for a total of 20 days - the 2nd time in, they balanced the tires; guess. what? It still has vibration issues; 3rd time back, they replaced the front tires (after doing a picotest); I came in to pick it up and do a test drive, which brought me to the conclusion that nobody actually test drove it, and left it there. They seemed to be a bit surprised that I wasn't going to let it be. Anyway, 2 weeks later and 2 more tires on the rear, then switching all wheels and tires around so they all matched; road force tests, etc. they call me and tell me it's ready to go and guarantee me that it's fixed. Needless to say, it's NOT! After a BBB review and complaint; complaint to GM...I'm waiting to see what the next step is. We did find forums online from owners of 2015 Suburban's, Tahoe's and Silverado's with similar issues. Anyone on here experiencing the same?

[Tjheems]

So, I am not sure exactly what the TX laws are on Lemon Laws...but i'm pretty sure if the vehicle has not been available for 30 days in the first year or so from purchase because it has been in the shop that you meet one of the requirements to bring that up. The other requirements are generally things like showing a pattern of concern/repair shop visits, under xxx,xxx mileage, and within 1 or 2 years of the vehicles life. So, not sure what your end goal is - but keep that in mind if it gets to that point where they aren't giving you any other options. Also, if they give you nothing and you talk with GM you should look into a "buyback" which GM will do from time to time purely for customer satisfaction. I actually just bought a "buyback" from GM so thats the only reason I even know it is a thing.

 

Also, general Forum etiquette (mind you I am a new guy to this forum too), these are just intro pages to say hi and introduce yourself to the community - longer involved vehicle/situational issues usually have a dedicated section for posting within the forum. Just a heads up because some people get really butt hurt about it, and it helps organize the forum better!

 

Good luck!

[O_J_Simpson]

Sounds like it is non-repairable. Fairly common. I bet your "demo" was already a buy back from someone else. Get a buy back and try again. This time don't take a promise, but take a correctly running vehicle before signing papers.

[aseibel]

Haven't some people had success by replacing the drive shaft to get rid of vibration? The dealers think it is always the tires. I have read numerous threads with a similar story. They keep working on the tires, but that's not the real issue. I bet they did a road force balance for you too.....

[Pegmar]

So, I am not sure exactly what the TX laws are on Lemon Laws...but i'm pretty sure if the vehicle has not been available for 30 days in the first year or so from purchase because it has been in the shop that you meet one of the requirements to bring that up. The other requirements are generally things like showing a pattern of concern/repair shop visits, under xxx,xxx mileage, and within 1 or 2 years of the vehicles life. So, not sure what your end goal is - but keep that in mind if it gets to that point where they aren't giving you any other options. Also, if they give you nothing and you talk with GM you should look into a "buyback" which GM will do from time to time purely for customer satisfaction. I actually just bought a "buyback" from GM so thats the only reason I even know it is a thing.

 

Also, general Forum etiquette (mind you I am a new guy to this forum too), these are just intro pages to say hi and introduce yourself to the community - longer involved vehicle/situational issues usually have a dedicated section for posting within the forum. Just a heads up because some people get really butt hurt about it, and it helps organize the forum better!

 

Good luck!

Thank you for the heads up...this is my first time with a forum. But nonetheless, I've gotten some great feedback. Hope I didn't piss anyone off.

[Pegmar]

^{I appreciate all the feedback. Waiting there is currently a claim with the BBB and GM, so it's a waiting game. Yeah, the dealership did a road force test too. Wth....damn machine test results don't constitute a fix. It's all numbers!}

[Theresa]

This so sounds like what I have been going thru the past 23 months.  It's so frustrating what's causing it.  No solution yet.  Waiting for the dealership owner to get back in town now to see what they are going to do.