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Pandora Issue 2014 Silverado

MudLovingSilverado

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MudLovingSilverado Enthusiast

MudLovingSilverado

Posted
Posted

Has anyone had connectivity issues with the app lately? It was working a few days ago but now I cannot get it to connect at all to the truck. The app was updated 2 days ago and I'm not sure if the recent update is not compatible with the version of the app running in the truck anymore. 
Pandora will play through the bluetooth media player fine. This is strictly an issue with the app in MyLink. 

The phone is a Google Pixel 2 XL if that is any help.

 


Steps I have taken so far: 

Removed all phones from the Bluetooth memory.

Uninstalled the app on my phone.

Cleared the Cache of Pandora.

Tried in on position while running and off.

Unclicked the advanced setting for connecting to the car in the pandora app on my phone and reclicked it. 

Soft reset of my phone.

Attempted starting the pandora app everyway possible pretty much.


Let me know if anyone has seen this before!

 

Thank you!

GMCSierra99 Enthusiast

GMCSierra99

Posted
Posted

I have the same issue with my S7 phone. What works for me is going into Pandora settings and uncheck the "auto launch" back out and back in and recheck "auto launch". It will work again for a little while then stop. Its a pain in the butt but it works for a few days. I am sure I could use an update to the radio but its out of warranty now.

thefishhawk Enthusiast

thefishhawk

Posted
Posted

Same thing here.   Running Moto X4.    It was totally fine then all the sudden so I also thought it was probably the update.  Hoping the next update fixes it but none of the old tricks you mentioned are working for me either.    ugh.     

 

I think I'll send the developer an email through the app store and maybe they can fix the glitch.   

NB_one Enthusiast

NB_one

Posted
Posted

I just started having the same type of issues. My Samsung S7 Edge did an update last week and Pandora hasn't launched in my  2014 Silverado Z71 LTZ, since. The "Auto launch" option does not show up anymore. My phone connects just fine via Bluetooth. However, I can listen to Pandora by using the "Media" button, just like a USB stick. Start Pandora manually on my phone then select "Media". In the past if Pandora did not work, I could switch to media and back to Pandora and it would work...most of the time. No more. Not sure where the blame is but the Samsung update is suspect since it stopped working right after that. I'll try calling the GM Infotainment number later even though it's out of warranty now. Maybe they have some insight.

15 Z71 Senior Enthusiast

15 Z71

Posted
Posted
5 hours ago, sa_one said:

I just started having the same type of issues. My Samsung S7 Edge did an update last week and Pandora hasn't launched in my  2014 Silverado Z71 LTZ, since. The "Auto launch" option does not show up anymore. My phone connects just fine via Bluetooth. However, I can listen to Pandora by using the "Media" button, just like a USB stick. Start Pandora manually on my phone then select "Media". In the past if Pandora did not work, I could switch to media and back to Pandora and it would work...most of the time. No more. Not sure where the blame is but the Samsung update is suspect since it stopped working right after that. I'll try calling the GM Infotainment number later even though it's out of warranty now. Maybe they have some insight.

This is exactly what mine started doing after update on my s7. 2015 gmc Sierra.

NB_one Enthusiast

NB_one

Posted
Posted

I had some luck this afternoon by going into Pandora settings. Settings->advanced->Bluetooth Devices. I un-selected "Launch from car" and re-selected. The auto launch came up and started. Selected Pandora app in MyLink. Works just like it used to. At least for today!

MudLovingSilverado Enthusiast

MudLovingSilverado

Posted
  • Author
Posted

I think this is a Pandora App issue. I have realized that my pandora no longer recognizes when I'm in the truck. I've unchecked the box in advanced and it will work for a little bit and then go back to having the same issue. I'll be contacting Pandora tomorrow about this. 

15 Z71 Senior Enthusiast

15 Z71

Posted
Posted
6 hours ago, MudLovingSilverado said:

I think this is a Pandora App issue. I have realized that my pandora no longer recognizes when I'm in the truck. I've unchecked the box in advanced and it will work for a little bit and then go back to having the same issue. I'll be contacting Pandora tomorrow about this. 

Keep us posted if you do. Thanks

NB_one Enthusiast

NB_one

Posted
Posted
On 8/15/2018 at 11:53 PM, MudLovingSilverado said:

I think this is a Pandora App issue. I have realized that my pandora no longer recognizes when I'm in the truck. I've unchecked the box in advanced and it will work for a little bit and then go back to having the same issue. I'll be contacting Pandora tomorrow about this. 

I opened a trouble ticket with them 2 days ago (Case #: 01652951). The auto-reply said to expect 48hr for response. I also had an error code for them (Error code 3007) that appeared and told me to contact Pandora User Support at:

[email protected]

I did and included the info about the recent "not launching" issues.  

I will post any response I receive from Pandora as well.

NB_one Enthusiast

NB_one

Posted
Posted

Here is what they told me:

 

Thanks for writing, and sorry for any trouble. Please try the following steps:

From your Android Settings, please try clearing the Pandora app data using the following steps:

  1. Open your device Settings
  2. Tap Apps
  3. Scroll down to find Pandora
  4. Select Storage
  5. On the storage details page tap Clear Data

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

Please note that you will be asked to log into your account after completing these steps.

Let us know if you need help signing back in.

Please reply to this email if you have additional questions or still need help.

Thanks,
The Pandora User Support Team

 

We will see later when I go on a drive. Worth the try anyway.

 

NB_one Enthusiast

NB_one

Posted
Posted
5 hours ago, sa_one said:

Here is what they told me:

 

Thanks for writing, and sorry for any trouble. Please try the following steps:

From your Android Settings, please try clearing the Pandora app data using the following steps:

  1. Open your device Settings
  2. Tap Apps
  3. Scroll down to find Pandora
  4. Select Storage
  5. On the storage details page tap Clear Data

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

Please note that you will be asked to log into your account after completing these steps.

Let us know if you need help signing back in.

Please reply to this email if you have additional questions or still need help.

Thanks,
The Pandora User Support Team

 

We will see later when I go on a drive. Worth the try anyway.

 

Nope...still not working right. 

MudLovingSilverado Enthusiast

MudLovingSilverado

Posted
  • Author
Posted

This was the response that I got: 


Thanks for writing, and sorry for any trouble.

I understand your frustration. We are aware of this issue and are working on it. I’ve passed your info along to our engineers.

Let me know if you have any questions or comments. We really appreciate your patience in the meantime!

*Use your mobile device only when conditions allow and as permitted by applicable law.

Josh
Support Specialist
Pandora
Need help? https://help.pandora.com

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